Taguig, Metro Manila, Philippines · On-site
Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 coun…
Skills: Performance Management, KPI Tracking, SLA Frameworks, Data Analytics, SQL
Karachi, Punjab, Pakistan · Hybrid
Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 coun…
Skills: Financial Planning, Budgeting, Forecasting, Management Reporting, Financial Modeling
Barcelona, Catalonia, Spain · Hybrid
Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countrie…
Skills: SQL, Excel, Looker, Tableau, PowerBI
Karachi, Punjab, Pakistan · On-site
Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 coun…
Skills: Supply Chain Management, Logistics Management, Vendor Management, Cost Optimization, KPI Tracking
Budapest, Central Hungary, Hungary · On-site
Company Description Foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countri…
Skills: Telesales, Account Management, Client Management, Czech Language, Slovak Language
Lahore, Punjab, Pakistan · On-site
Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 coun…
Skills: Inventory Management, SAP Ariba, Shopify Backend, Supply Chain Administration, Demand Forecasting
Sofia, Sofia-City, Bulgaria · Hybrid
Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countrie…
Skills: Commercial Strategy, People Leadership, Contract Negotiation, Stakeholder Management, Data-Driven Decision Making
Warsaw, Masovian Voivodeship, Poland · Hybrid
Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countrie…
Skills: People Management, Account Management, Sales, Business Development, Customer Success
Singapore, Singapore · On-site
Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 coun…
Skills: Campaign Management, Performance Tracking, Social Media Branding, Content Creation, Market Research
Baghdad, Baghdad Governorate, Iraq · On-site
Company Description Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots…
Skills: Inventory Control, Excel, Reporting, Analytical Skills, Communication Skills
Cairo, Cairo, Egypt · On-site
Company Description Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countr…
Skills: Inventory Controlling, Demand Planning, Demand Forecasting, Replenishment Modeling, Analytical Skills
Cairo, Cairo, Egypt · On-site
Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countri…
Skills: Inventory Controlling, Demand Planning, Demand Forecasting, Replenishment Modeling, Analytical Skills
Dubai, Dubai, United Arab Emirates · On-site
Company Description Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countr…
Skills: Supply Chain Automation, Demand Planning, SQL, BigQuery, Python
Cairo, Cairo, Egypt · On-site
Company Description Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countr…
Skills: Inventory Management, Stock Monitoring, Analytical Skills, Communication Skills, Stakeholder Management
Dubai, Dubai, United Arab Emirates · On-site
Company Description talabat is the leading on-demand food and non-food delivery platform in MENA, operating across 8 countries and processing hundreds of millions of orders annually. We're part of Delivery Hero, the glob…
Skills: Technical Leadership, People Management, System Design, Architecture, Distributed Systems
Trujillo, La Libertad, Peru · On-site
Descripción de la empresa PedidosYa es la compañía de tecnología líder en entrega y comercio rápido presente en 15 países de Latinoamérica. Es parte de Delivery Hero, compañía líder mundial en delivery que opera en más d…
Skills: Client Prospecting, Negotiation, Closing Sales, Excel, Digital Marketing
Miraflores, Lima, Peru · On-site
Company Description PedidosYa forma parte de Delivery Hero, empresa líder mundial en servicios de delivery con presencia en ~65 países. PedidosYa es la empresa de tecnología líder en delivery y quick-commerce en Latinoam…
Skills: Sales, Business Development, Account Management, Strategic Planning, Quick-Commerce
Buenos Aires, Argentina · On-site
Descripción de la empresa PedidosYa forma parte de Delivery Hero, empresa líder mundial en servicios de delivery con presencia en ~65 países. PedidosYa es la empresa de tecnología líder en delivery y quick-commerce en La…
Skills: Demand Planning, Supply Chain Management, SQL, Excel, Python
Barcelona, Catalonia, Spain · Hybrid
Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countrie…
Skills: End-to-end Recruiting, Sourcing, Candidate Assessment, Offer Negotiation, Market Mapping
Buenos Aires, Argentina · On-site
Descripción de la empresa PedidosYa forma parte de Delivery Hero, empresa líder mundial en servicios de delivery con presencia en ~65 países. PedidosYa es la empresa de tecnología líder en delivery y quick-commerce en La…
Skills: Demand Planning, Supply Chain Optimization, SQL, Excel, Python
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Architect and execute the performance governance framework for the Shared Service Centre, focusing on KPI tracking and data accuracy. Deliver actionable insights and reporting to drive operational productivity and continuous improvement across P2P, O2C, and R2R processes.
Requires 5-8 years of experience in FP&A or performance management within high-volume, multi-country environments. Must be proficient in SQL, Python, BI tools, and have demonstrated fluency in leveraging Generative AI for data analysis.
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Our Finance Business Services (FBS) team is a true regional powerhouse, dedicated to driving value creation for local finance teams through four pillars: Strategic Sourcing, Transformation & Automation, Process Design, and Service Delivery.
Our Philippines-based Shared Service Centre (SSC) acts as the vital operational anchor for our iconic brands. We are a team defined by our commitment to cutting-edge digitalisation and analytics, continually raising the bar to improve our global finance operations.
Reporting directly to the Senior Director, Finance Business Services, you will be instrumental in architecting and executing the SSC’s performance governance framework. This role is dedicated to championing KPI tracking and ensuring absolute data accuracy, delivering the reporting and analytics that drive visibility across service delivery, operational productivity, and financial outcomes. As a high-impact individual contributor, you will focus on providing the sophisticated insights necessary to support strategic decision-making and enable a culture of relentless continuous improvement throughout the SSC.
Own and Evolve the Performance Governance Framework: Design, standardize, and continuously improve KPI and SLA frameworks across P2P, O2C, and R2R processes, ensuring clear metric definitions, governance, and consistent calculation logic across regions and stakeholders. This includes establishing respective governance forums (e.g., monthly business reviews, weekly dashboard set-ups, etc.) and serving as the central point of truth for performance measurement within the SSC.
Ensure Data Integrity and Performance Visibility: Establish and maintain robust performance datasets as the single source of truth, reconciling data across ERP systems and BI tools. Use this foundational data to monitor SLA adherence, analyse volume and cycle-time trends, and proactively highlight risks and areas of underperformance to drive stakeholder action.
Deliver Insightful, Actionable Reporting: Partner with Data Analytics and Finance Systems teams to design and enhance dashboards, translating complex datasets into tailored, actionable insights for senior stakeholders while enabling robust governance and self-service analytics.
Drive Continuous Improvement and Value Creation: Embed performance-driven decision-making across the SSC by challenging existing assumptions and identifying opportunities to raise the bar on efficiency and service quality. Quantify the impact of automation and process improvements, building transparency around value creation, and acting as a thought partner to senior leadership on performance optimization.
Experience: 5–8 years in FP&A, or performance management, ideally in high-volume, multi-country environments.
Technical Skills: Proficiency in Google Apps (GoogleSheets, GBQ), SQL or Python scripting, and BI tools (Looker, Tableau). Knowledge of SAP, Concur, and Ariba
Analytical Mindset: Detail-oriented with a strong focus on data accuracy and a proactive approach to identifying issues and insights.
AI Fluency: Demonstrated exposure to LLMs and Generative AI tools (e.g., Claude, N8N, Gemini, NotebookLM, Custom Copilots) with a proven ability to leverage them for complex data analysis, workflow automation, and insightful reporting.
Our Leadership Principles (LPs) are the essential DNA for how we act, do business, and lead as one unified team. These six principles don't just guide us—they empower every individual to actively shape our culture and drive transformative impact:
Own It: We solve problems end-to-end and champion a long-term view.
Dive Deep: We rigorously challenge data, ensuring we fundamentally understand the mechanics of our success.
Deliver Value Fast: We operate with urgency, moving quickly and adapting instantly for maximum impact.
Bring Good Vibes: We actively cultivate a positive, trusting environment by celebrating both effort and success.
Raise The Bar: We set and pursue ambitious goals, obsessively building high-performing teams.
Stay Humble: We commit to keeping an open mind, learning relentlessly, and knowing that our journey of improvement never ends.
Join us to build, deliver, and lead in a culture that values diverse backgrounds and pushes the envelope of what's possible!
We build, We deliver, We lead.
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action, and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Offices: Oranienburger Straße 70, Berlin, Berlin 10117, DE · Istanbul, Istanbul, TR · Buenos Aires, AR · Dubai, AE · Wiryeseong-daero, Songpa-gu, Seoul, 05544, KR
We build, We deliver, We lead.
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action, and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Offices: Oranienburger Straße 70, Berlin, Berlin 10117, DE · Istanbul, Istanbul, TR · Buenos Aires, AR · Dubai, AE · Wiryeseong-daero, Songpa-gu, Seoul, 05544, KR
