Paris, Ile-de-France, France · Hybrid
Why Deliveroo Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Customer Care team supports Deliveroo’s customers, riders, and restaurant p…
Skills: Strategic planning, Data analysis, Financial modeling, Stakeholder management, Project management
Manchester, England, United Kingdom · Hybrid
Account Manager - French Speaking (French Market) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of D…
Skills: Account management, French language, Relationship building, Communication skills, Analytical ability
Florence, Tuscany, Italy · On-site
$22k–$27k/yr
Site Team Leader/ Capoturno - Fixed Term Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transfo…
Skills: Warehouse operations, Team leadership, Inventory management, Order fulfillment, Logistics
Hyderabad, Telangana, India · On-site
About the team Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Information Security team enables innovation at speed—securely. As digital …
Skills: Security Operations Center, Incident Response, Threat Intelligence, Digital Forensics, AWS Security
Manchester, England, United Kingdom · Hybrid
Head of Merchant Excellence Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Merchant Excellence team sits at the heart of Deliveroo’s mark…
Skills: Operations leadership, Strategic planning, Contact center management, Stakeholder management, Product roadmap influence
London Borough of Newham, England, United Kingdom · On-site
Site Associate Location: Canning Town Working pattern: Part-time (20 hours per week) | Shift-based (Site hours between 7:00 AM – 4:30 AM) Pay: £14.40 per hour (20% uplift for hours worked after 10:00 PM) Join us in our m…
Skills: Operational excellence, Health and safety, Cleaning, Dispatch operations, Problem solving
London, England, United Kingdom · Hybrid
About the team The CRM and Ops team is responsible for delivering best-in-class customer communications and in-app experience across Deliveroo’s global markets. Working closely with Product, Engineering, Data Science, Ma…
Skills: CRM Execution, Lifecycle Marketing, Digital Marketing, Campaign Coordination, A/B Testing
Hyderabad, Telangana, India · Hybrid
Why Deliveroo? Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We obsess about building the future of food, wh…
Skills: SQL, Data Warehousing, Data Modelling, Snowflake, BigQuery
Dubai, Dubai, United Arab Emirates · Hybrid
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restau…
Skills: Content operations, E-commerce, Retail, Data management, Excel
Manchester, England, United Kingdom · Hybrid
Are you looking for your next growth opportunity where you can develop your skills in a fast paced role as part of a dynamic team. We are looking for Sales Development Representatives to join our well-established outboun…
Skills: Sales, Outbound sales, B2B sales, Pipeline management, Cold calling
Manchester, England, United Kingdom · Hybrid
Care Operations Manager - French Speaking Location: Manchester, hybrid working with 3 days minimum in the office As a Care Operations Manager, you will be responsible for overseeing the daily operations of one of our con…
Skills: French Fluency, Operations Management, BPO Management, Data Analysis, Customer Service Metrics
Kuwait City, Capital Governorate, Kuwait · On-site
Commercial Project Manager Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—s…
Skills: Project Management, Commercial Strategy, Data Analysis, Cross-functional Coordination, Consumer Value Proposition Optimization
Paris, Ile-de-France, France · Hybrid
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Brand & Experience team builds the emotional connection between Deliveroo and our custome…
Skills: Creative Strategy, Global Brand Campaigns, TTL Production, Agency Management, Transcreation
London, England, United Kingdom · Hybrid
Senior Compensation Design Specialist Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace…
Skills: Compensation Design, Job Architecture, Market Pricing, Salary Range Structuring, Equity and LTI Programs
London, England, United Kingdom · On-site
Data Science Manager – Delivery Team Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliver…
Skills: Line Management, Experimentation, Causal Inference, Systems Thinking, Stakeholder Management
London, England, United Kingdom · Hybrid
Data Science Manager – Merchants Team Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Delive…
Skills: Line Management, Experimentation, Causal Inference, Applied Machine Learning, Stakeholder Management
London, England, United Kingdom · Hybrid
Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketpla…
Skills: Product Management, People Management, Fraud Prevention, Trust & Safety, AI/ML Implementation
London, England, United Kingdom · Hybrid
Account Manager, Commuter Belt South Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s ma…
Skills: Relationship Management, Commercial Negotiation, Data Analysis, Strategic Communication, Account Management
London, England, United Kingdom · On-site
Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering dec…
Skills: Line Management, Experimentation, Causal Inference, Applied Machine Learning, Stakeholder Management
Bologna, Emilia-Romagna, Italy · Hybrid
$36k–$45k/yr
Account Manager – Bologna Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—s…
Skills: Account Management, Sales, P&L Management, Commercial Negotiation, Strategic Relationship Management
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The Operations Manager will own complex logistic and financial strategic initiatives to improve network efficiency and service levels in the French market. They will also create models to industrialize monitoring and collaborate across business units to enhance the customer and rider experience.
Candidates should have 3-4 years of experience in a high-paced, project-based environment such as a tech startup or management consultancy. Proficiency in quantitative and qualitative analytics, including Excel modeling and database crunching, is required along with excellent communication skills in English and French.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Customer Care team supports Deliveroo’s customers, riders, and restaurant partners—delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you.
As an Operations Manager - based in the Paris office on a hybrid basis - you’ll be finding solutions to some of our biggest challenges to deliver a seamless customer experience in the French market, thus directly contributing to one of the key pillars of Deliveroo’s strategy within the Operations function.
We are looking for a fully-autonomous critical thinker who is able to own a market level area, instrumental in identifying growth & quality objectives, build plans with strong modelling skills, and lead their delivery. This comes with a best in class analytical mindset, deep understanding of the competition and cross-functional influence.
Key responsibilities include:
Own complex logistic and financial strategic initiatives, collaborate with various business units, and contribute to continuous improvement in our delivery network
Own part of our network efficiency: define market-winning strategies at a hyper-local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery. Create models & frameworks to industrialise our monitoring and support our operations
Improve the customer and rider proposition: join a team dedicated to delivering better outcomes for riders partners and our customers.
Analytical and impact oriented mindset: “doer” attitude with appetite to solve real-world problems and seeking for short & mid term impact, through data analysis, modelling and innovative solution implementations (eg test and learn approach)
Good communicator with strong stakeholder management skills: become a subject matter expert and trusted advisor through exceptional communication and stakeholder management skills. Ability to write synthetic documents and influence a senior audience
Insightful, proactive and engaged: capable of both getting “the big picture” (understanding interdependencies and implications of topics with other parts of the business) and deep diving in detailed dynamics at play behind a trend/an anecdote. Proactively collaborates with colleagues across functions and taps into stakeholders’ business knowledge to understand trends, and spot opportunities for customer experience improvement. Able to keep track of competition’s moves and identify impact and opportunities for our business.
3-4 years of experience working in a high-paced and project-based organisation, for example at a tech startup or in management consultancy
Strong experience in quantitative and qualitative analytics (excel modelling, database crunching) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus
Track record in autonomously structuring, coordinating and executing projects
Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently
Excellent (oral / written) communication in both English and French. Track record in presenting to a senior audience and influencing decision making
Strong stakeholder management skills and thrives in a collaborative environment
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Solve meaningful problems at real scale
Work on a complex, always-on marketplace that impacts millions every day.
🌱See your impact, fast
Ship, test and improve ideas quickly in a low-hierarchy, high-ownership
environment.
🧠Grow through challenge and ownership
Take on big, ambiguous problems and accelerate your career with strong support.
🌎A culture built for builders
High standards, collaboration, flexible working and continuous learning.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
We're transforming the way you shop and eat, bringing the neighbourhood to your door.
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with approximately 176,000 best-loved restaurants and grocery partners, as well as around 150,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with offices around the globe. Deliveroo operates across 9 markets, including Belgium, France, Italy, Ireland, Qatar, Singapore, United Arab Emirates, Kuwait and the United Kingdom.
Offices: 1 Cousin Lane, The River Building, London, England EC4R 3TE, GB · 1 bis Avenue de la République, Paris, Île-de-France 75011, FR
We're transforming the way you shop and eat, bringing the neighbourhood to your door.
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with approximately 176,000 best-loved restaurants and grocery partners, as well as around 150,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with offices around the globe. Deliveroo operates across 9 markets, including Belgium, France, Italy, Ireland, Qatar, Singapore, United Arab Emirates, Kuwait and the United Kingdom.
Offices: 1 Cousin Lane, The River Building, London, England EC4R 3TE, GB · 1 bis Avenue de la République, Paris, Île-de-France 75011, FR
