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HOKA Full Time Sales Associate / Conseiller.ère de vente - (spécialiste stock) Paris
Paris, Ile-de-France, France · On-site
Mid level
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Full-time, Temporary
25 days of paid leave, 2 Deckers Extras days, Volunteering opportunities, Uniform allowance, 30% discount on Deckers brands online, 30% discount on Deckers brands in-store
Posted 8d ago
~35 hrs/week
Responsibilities
The Sales Associate is responsible for creating personalized shopping experiences to drive brand loyalty and providing exceptional customer service. They must maintain store standards, handle customer inquiries accurately, and promote the UGG brand image.
Requirements
The ideal candidate is a natural communicator with a problem-solving mindset and the ability to work effectively in a fast-paced team environment. Previous retail experience is considered a plus for this role.
Full job description
UGG Vendeur à temps plein, - Lieu
À propos de UGG
Chez UGG, une division de Deckers Brands, nous existons pour transformer la vie de nos clients et celle des autres en partageant notre passion et notre amour pour UGG. Nous sommes animés par une mission claire : donner vie à la marque UGG à travers chaque interaction et faire évoluer les idées de l'industrie en offrant des expériences que nos clients désirent. En tant que membre de la famille Deckers, vous représentez nos marques et offrez des expériences d'achat uniques et personnalisées.
Description
En tant que vendeur UGG, vous créez des expériences d'achat personnalisées pour nos clients afin de les fidéliser à la marque. Vous comprenez l'importance de modeler notre programme de formation au service et vous accueillez les clients rapidement et avec courtoisie lorsqu'ils entrent dans le magasin. Vous veillez à ce que toutes les questions des clients soient traitées avec précision et à ce qu'une réponse leur soit apportée avant qu'ils ne quittent le magasin. Vous fournissez un service exceptionnel du début à la fin, y compris en communiquant efficacement notre politique de retour. Vous maintenez une attitude positive et joyeuse avec les clients et les membres de l'équipe et vous faites la promotion du magasin et de l'image de marque dans toutes vos interactions, y compris en respectant un code vestimentaire. Vous offrez un service à la clientèle exceptionnel aux clients en magasin et à ceux qui vous appellent au téléphone.
Compétences de base
Assurer le plus haut niveau possible de service à la clientèle
Donner la priorité à la formation à la connaissance de la marque et des produits dans les interactions avec les clients
Communiquer efficacement avec les clients, les membres de l'équipe, la direction et les parties prenantes de l'entreprise.
Contribuer à une équipe et coopérer pour atteindre les objectifs.
être polyvalent dans un environnement en évolution rapide
Répondre aux situations problématiques avec professionnalisme
Qui êtes-vous ?
Un communicateur naturel qui transmet la vision et la mission des marques UGG et Deckers.
Motivation pour le travail en équipe et esprit d'initiative
Vous avez l'esprit de résolution de problèmes et abordez les défis avec agilité.
Nous aimerions connaître le point de vue de personnes ayant :
Une expérience préalable dans le Retail est un atout
Ce que nous vous offrirons
25 jours de congés payés + 2 jours Deckers
Extras, avantages et opportunités de bénévolat - Être un membre apprécié de l'équipe UGG et Deckers Brands signifie bien plus qu'un simple salaire. Des remises généreuses aux programmes communautaires, nous offrons une variété d'avantages intéressants.
Croissance et développement ; Deckers Brands s'est construit sur l'idée de la poursuite de la passion. C'est pourquoi nous offrons de nombreuses opportunités et un soutien pour le développement personnel et professionnel, y compris un programme mondial de mentorat.
Allocation d'uniforme
30% de réduction sur les produits des marques Deckers (UGG, HOKA, Teva) en ligne, et 30% en magasin.
Égalité des chances en matière d'emploi La diversité et l'inclusion sont la clé de notre succès. Nous sommes fiers d'être un employeur offrant l'égalité des chances et nos employés sont des personnes aux forces, aux expériences et aux formations différentes qui partagent une passion pour nos marques. Nous accueillons les candidats qualifiés, quels que soient leur race, leur couleur, leur religion, leur sexe, leur orientation sexuelle, leur identité de genre, leur expression de genre, leur origine nationale, leur âge, leur statut de militaire ou d'ancien combattant, leur handicap mental ou physique, leur état de santé et toutes les autres belles parties de leur identité.
Full Time Sales Associate, UGG
About UGG
At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers’ desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Description
As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modelling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.
Core Competencies
Ensure the highest level of customer service possible
Prioritise brand and product knowledge training in customer interactions
Communicate effectively with customers, team members, management, and corporate stakeholders
Contribute to a team and cooperate to achieve goals
Multi-task in a fast-paced environment
Respond to problem situations with professionalism
Who You Are
A natural communicator who conveys the UGG and Deckers Brands vision and mission
A motivated team player and self-starter
You have a problem solving mindset and approach challenges with agility
We Would Love to Hear From People With:
Previous Retail experience is a plus
What We Will Give You
Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
Uniform Allowance
30% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% instore discount.
Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Deckers Brands is a global organization that has been developing and nurturing brands into global icons since 1973. We design, market, and distribute footwear, apparel, and accessories developed for both everyday casual lifestyle uses and high-performance activities. Our portfolio of brands includes UGG®, HOKA®, and Teva®.
We believe that when we come together, we have the powerful opportunity to shape our culture and daily experiences, prioritize holistic wellbeing, and drive continued business success. Together, Every Step is a promise kept at Deckers that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. It is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
Offices: 250 Coromar Drive, Goleta, CA 93117, US · 130 Shaftesbury Avenue, London, England W1D 5AR, GB
FootwearApparelDesignMerchandisingRetaileCommerceInnovationDirect to ConsumerProduct DevelopmentDesign
Deckers Brands is a global organization that has been developing and nurturing brands into global icons since 1973. We design, market, and distribute footwear, apparel, and accessories developed for both everyday casual lifestyle uses and high-performance activities. Our portfolio of brands includes UGG®, HOKA®, and Teva®.
We believe that when we come together, we have the powerful opportunity to shape our culture and daily experiences, prioritize holistic wellbeing, and drive continued business success. Together, Every Step is a promise kept at Deckers that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. It is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
Offices: 250 Coromar Drive, Goleta, CA 93117, US · 130 Shaftesbury Avenue, London, England W1D 5AR, GB
FootwearApparelDesignMerchandisingRetaileCommerceInnovationDirect to ConsumerProduct DevelopmentDesign