New York, New York, United States · On-site
About UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life throug…
Skills: Customer Service, Retail Sales, Inventory Management, Visual Merchandising, Cash Handling
Livermore, California, United States · On-site
$17/hr–$19/hr
About UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life throug…
Skills: Customer Service, Retail Sales, Cash Handling, Inventory Management, Visual Merchandising
Madrid, Community of Madrid, Spain · Hybrid
Trade Marketing Manager, UGG At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every S…
Skills: Trade Marketing, Omnichannel Execution, ROI Analysis, Budget Management, Stakeholder Management
Toronto, Ontario, Canada · On-site
About HOKA At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people …
Skills: Retail Management, Customer Service, KPI Tracking, Inventory Management, Merchandising
Goleta, California, United States · Hybrid
$97k–$130k/yr
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to del…
Skills: Cash Management, Liquidity Reporting, Cash Forecasting, Foreign Exchange Risk Management, Bank Account Administration
Lyon, Auvergne-Rhône-Alpes, France · On-site
Assistant Store Manager, HOKA - Lyon Pop-Up Outlet About HOKA Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, craft…
Skills: People Management, Retail Operations, Customer Service, Team Leadership, Inventory Management
Goleta, California, United States · Remote OK
$97k–$130k/yr
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to del…
Skills: Creative Concepting, Storytelling, Copywriting, Digital Marketing, Print Advertising
Indiana, United States · On-site
$19/hr–$21/hr
The Role The Receiving Clerk will support the incoming freight function by reviewing bills of ladings for unloading approval and managing documentation accordingly. Communicate incoming delivery drivers, receiving associ…
Skills: MS Office, WMS, Customer Service, Clerical Experience, Attention To Detail
Indiana, United States · On-site
$27/hr–$32/hr
Location: US8 Reports To: Assistant Manager Position Summary The Warehouse Supervisor is responsible for leading the daily operations of an assigned department within the Distribution Center. This role provides direct le…
Skills: People Leadership, KPI Management, Labor Planning, WMS/WCS, OSHA Compliance
Indiana, United States · On-site
$24/hr–$27/hr
Position Summary The Warehouse Team Lead supports the Warehouse Supervisor in the execution of daily warehouse operations and serves as the first point of contact for associates on the warehouse floor. This role provides…
Skills: Leadership, Accountability, Safety Management, Coaching, Communication
San Francisco, California, United States · On-site
About UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life throug…
Skills: Inventory Management, Customer Service, Visual Merchandising, Communication Skills, Organization Skills
Mooresville, Indiana, United States · On-site
$27/hr–$32/hr
The Role: Supervise and coordinate the fulfillment activities within all departments for Caja systems, pick stations and packing areas. This includes, but is not limited to, ensuring communication with all fulfillment ke…
Skills: Warehouse Management Systems, Staff Supervision, Workflow Coordination, Performance Metrics Tracking, Continuous Improvement
Goleta, California, United States · Remote OK
$80k–$108k/yr
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to del…
Skills: UX Research, UX Design, Site Optimization, A/B Testing, Behavioral Analytics
Costa Mesa, California, United States · On-site
About UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life throug…
Skills: Retail Management, Team Leadership, Coaching And Development, Customer Service, Sales Strategy
Minato-ku, Tokyo, Japan · On-site
HOKAのブランド成長およびHOKA.COMのビジネス拡大をリードする、Integrated Media領域のシニアスペシャリストを募集します。 本ポジションは、HOKAマーケティングチームの一員として、オンライン・オフラインを横断した統合メディア戦略の企画・実行を担います。デジタル広告、SEO/SEM、リターゲティング、アフィリエイトなどのパフォーマンスマーケティングに加え、OOH、TV、プリント、タイアップなど幅広いペイドメディアを…
Skills: Digital Marketing, Media Planning, SEO/SEM, Performance Marketing, Paid Media Buying
Portland, Oregon, United States · Hybrid
$88k–$119k/yr
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to del…
Skills: Fit Testing, Data Analysis, Research Methodology, Foot Morphology, Last Creation
Munich, Bavaria, Germany · On-site
Sales Associate / Verkaufsmitarbeiter (m/w/d) in Teilzeit Zusammenfassung: Unsere Vertriebsmitarbeiter sind entscheidend für den Erfolg unserer Filialen. Als Sales Associate ist es Ihre Aufgabe, das bestmögliche Kundener…
Skills: Customer Service, Retail Sales, Communication, Multitasking, Problem Solving
Portland, Oregon, United States · Hybrid
$88k–$119k/yr
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to del…
Skills: Product Testing, Data Analysis, Research Methodology, Test Design, Survey Distribution
Portland, Oregon, United States · Hybrid
$155k–$209k/yr
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to del…
Skills: Product Line Management, People Management, Strategic Planning, Cross-functional Communication, Consumer Insights
Boston, Massachusetts, United States · On-site
About UGG At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life throug…
Skills: Retail Store Management, People Development, Financial Planning, Budgeting, Inventory Control
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The Sales Lead is responsible for creating personalized shopping experiences and driving brand loyalty through exceptional customer service. They also manage store operations, including cash register handling, inventory stocking, and maintaining visual merchandising standards.
Candidates should ideally have two years of retail experience and a high school diploma. Key requirements include strong communication skills, the ability to stand for extended periods, and proficiency in Microsoft Office.
At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Our Sales Leads are critical to the success of our stores. As a Sales Lead, it’s your job to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You also know how to communicate the brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead, you operate as part of dynamic team and you cooperate to achieve business goals.
As a Sales Lead, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.
As a Sales Lead, you understand that your role extends beyond the sales floor. You know how to operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers and merchandize product in accordance with Visual Merchandising standards. You maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and respond to theft in accordance with our policies. As a Sales Lead, you understand that you are an integral part of a team and you promote a positive work environment by recognizing outstanding performance from your team members and maintaining a respectful workplace.
As a successful Sales Lead, you know how to:
Ensure the highest level of customer service possible, as outlined in our Service Training Program
Prioritize brand and product knowledge training and share this knowledge in customer interactions
Communicate effectively with customers, team members, management, and corporate stakeholders
Empower team members through communication and recognition
Contribute to a team and cooperate to achieve goals
Multi-task in a fast-paced environment
Maintain knowledge of current trends and styles
Respond to problem situations with professionalism
Think critically to solve problems and approach challenges with agility
Two (2) years of retail store experience preferred.
High School Diploma
Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers
Highly motivated team player and self-starter
Excellent team building skills
Ability to multi-task in a face-paced environment
Flexibility of schedule and hours to meet the needs of the business
Physical ability to stand for extended periods
Proficient in Microsoft Office suite of tools and applications
Valid driver’s license
As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
Deckers Brands is a global organization that has been developing and nurturing brands into global icons since 1973. We design, market, and distribute footwear, apparel, and accessories developed for both everyday casual lifestyle uses and high-performance activities. Our portfolio of brands includes UGG®, HOKA®, and Teva®. We believe that when we come together, we have the powerful opportunity to shape our culture and daily experiences, prioritize holistic wellbeing, and drive continued business success. Together, Every Step is a promise kept at Deckers that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. It is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
Offices: 250 Coromar Drive, Goleta, CA 93117, US · 130 Shaftesbury Avenue, London, England W1D 5AR, GB
Deckers Brands is a global organization that has been developing and nurturing brands into global icons since 1973. We design, market, and distribute footwear, apparel, and accessories developed for both everyday casual lifestyle uses and high-performance activities. Our portfolio of brands includes UGG®, HOKA®, and Teva®. We believe that when we come together, we have the powerful opportunity to shape our culture and daily experiences, prioritize holistic wellbeing, and drive continued business success. Together, Every Step is a promise kept at Deckers that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. It is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
Offices: 250 Coromar Drive, Goleta, CA 93117, US · 130 Shaftesbury Avenue, London, England W1D 5AR, GB
