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Senior+$5.0B raised
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$40/hr–$45/hr
Mid level$5.0B raised
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Medford, Oregon, United States · Remote OK
$33/hr–$38/hr
Mid level$8.0B raised
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$100k–$120k/yr
Senior$5.0B raised
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Full-time
associate degree, bachelor degree
Health Care Program, Paid Time Off
Posted 56d ago
~40 hrs/week
Remote in India
Responsibilities
Manage service operations and a team of Field Service Engineers to ensure optimal instrument uptime and high customer satisfaction. Act as an escalation point for critical issues and coordinate with sales and technical teams for installations and demos.
Requirements
Requires a Diploma or Engineering degree in Electronics, Instrumentation, or Bio-Medical fields. Candidates must have over 10 years of field service experience, 3+ years of team management, and a valid driver's license for 50% travel.
Full job description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Radiometer, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We’re a team that celebrates diverse ideas and continuous improvement. Here, you’ll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
Learn about the Danaher Business System which makes everything possible.
This position is part of the Service team located in Mumbai, Maharashtra and will be working remotely in managing the customer base in the West and APT region.
In this role, you will have the opportunity to do:
Service operations Management:
Plan, coordinate and monitor service operations across the zone to ensure optimal uptime of our instruments.
Ensure preventive maintenance and breakdown support are carried out efficiently.
Review and analyze service KPIs like MTTF ( mean time to fix), FTFR ( first time fix rare) and NPS.
Team Leadership:
Lead, train and motivate a team of FSEs. Conduct performance reviews and provide technical & soft skill development.
Customer relationship Management:
Act as a point of escalation for critical service issue in the zone.
Maintain close communication with key hospital stakeholders, biomedical engineers and procurement head.
Compliance & Documentation:
Ensure compliance with safety standard, medical regulations and internal policies.
Maintain proper documentation of service activities, equipment history and warranty claims.
Coordination with sales and technical teams:
Support Sales and technical team:
Support the sales team during technical presentation, demos and installations.
The essential requirements of the job include-
Diploma / Engineering in (Electronics, instrumentation and Bio-Medical Is preferred).
10+ years of field Service experience along with 3+ years of team management experience.
Ability to travel – 50% travel
Must have a valid driver’s license with an acceptable driving record.
Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
AtRadiometer,we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working forRadiometercan provide.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Life SciencesDiagnosticsBiotechnologyMTTFFTFRNPSBiomedical EngineeringField Service EngineeringDanaher Business SystemMedical RegulationsPreventive MaintenanceInstrument Uptime
Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health. We partner with customers around the world to accelerate breakthroughs from idea to impact, moving with the speed and certainty they need to advance life‑changing science.
By working side‑by‑side with researchers, scientists, and clinicians, we solve their hardest problems—together, bringing the right expertise, technologies, and partners from across our portfolio to architect the most effective solutions.
Through our connected ecosystem of companies operating at global scale, we help customers streamline and integrate their workflows across Life Sciences, Diagnostics, Biotechnology, and beyond—empowering them to achieve results faster, with greater confidence.
Offices: 2200 Pennsylvania Ave NW, 800 W, Washington, District of Columbia 20037, US
Life SciencesDiagnosticsand BiotechnologyHealth DiagnosticsHealth CareCommunications InfrastructureBiotechnologyLife ScienceMedical
Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health. We partner with customers around the world to accelerate breakthroughs from idea to impact, moving with the speed and certainty they need to advance life‑changing science.
By working side‑by‑side with researchers, scientists, and clinicians, we solve their hardest problems—together, bringing the right expertise, technologies, and partners from across our portfolio to architect the most effective solutions.
Through our connected ecosystem of companies operating at global scale, we help customers streamline and integrate their workflows across Life Sciences, Diagnostics, Biotechnology, and beyond—empowering them to achieve results faster, with greater confidence.
Offices: 2200 Pennsylvania Ave NW, 800 W, Washington, District of Columbia 20037, US
Life SciencesDiagnosticsand BiotechnologyHealth DiagnosticsHealth CareCommunications InfrastructureBiotechnologyLife ScienceMedical