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Skills: Technical leadership, Team management, Bioprocess filtration, Coaching and mentoring, Customer support
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Filtration and Related Consumables Sales Specialist -North England Wales
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$23/hr–$29/hr
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Munsons Corners, New York, United States · On-site
$23/hr–$29/hr
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Full-time
bachelor degree, postgraduate degree
Health care program, Paid time off
Posted 5d ago
~40 hrs/week
Remote in Seoul, South Korea
Responsibilities
The Manager, FCS MSAT leads a high-performing team of technical scientists to provide expert support for filtration technologies in Korea. They are responsible for driving collaboration across commercial and cross-functional teams to resolve complex bioprocess challenges and ensure customer success.
Requirements
Candidates must hold a PhD, Master's, or Bachelor's degree in Bioscience or Engineering with 10 to 17+ years of relevant experience. Strong leadership, analytical, and communication skills are required, along with the ability to manage complex technical projects and mentor team members.
Full job description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
The Manager, FCS MSAT is responsible for is responsible for leading a high-performing team of technical scientists and serving as a technical leader for Cytiva’s filtration technologies in Korea. The role provides expert application support and technical guidance to customers and internal stakeholders while driving collaboration across commercial and cross-functional teams to address complex bioprocess challenges and support customer success.
This position reports to the Director-MSAT and is part of the Field Customer Support MSAT teamand will be fully remote.
What you will do:
Position Objective
Lead Cytiva Korea BP FCS MSAT (former SLS) field support team and ensure that the team is executing its objectives
Create followership by providing technical mentorship and coaching to FCS MSAT associates in the region so as to enable them to independently resolve customer issues and provide technical solutions to customers
Provide expert technical support to customers and to Cytiva associates for Cytiva BP Filtration technologies and manage complex multidisciplinary issues across the region
Develop and nurture high-level technical relationships with GSAs in the region, specifically in Korea
Use expertise to develop and support external/internal customer processes
Work very closely with the key regional commercial leaders to drive business
Provide guidance on budget and CAPEX requirements to support Biotech business, as needed
Field Support Management (50%)
Lead regional FCS MSAT team and ensure that it responds to business needs in the Korea
Provide coaching and mentoring to FCS MSAT associates through Gemba, training and other means so as to enable them to operate independently as technical experts in the field
Provide guidance to team on appropriate scale up/scale down strategies to enable success
Collaborate with other stakeholders (quality, sales, marketing, validation, etc.) and other FCS regions to accomplish Cytiva BP objectives
Communicate business activities/requirements to FCS MSAT team on a regular basis
Ensure that regional team has P4G and D4G plans up to date and reviewed on a regular basis
Ensure that regional team is compliant to relevant Quality. Health & Safety and Environmental policies
Contribute to global FCS objectives and ensure that these are cascaded appropriately within region
Review and approve customer reports, in a timely manner
Ensure maintenance, OSHE requirements, and control over local customer support centre (CSC = laboratory) facilities and equipment, in a timely manner
Set CSC schedule and ensure all related CSC activity meets agreed target dates, as required locally to support Filtration BU
Recruit and train new BP staff – Technical or Commercial new staff, according to business needs
Monitor staff performance and initiate disciplinary procedures if required
Maintain excellent communication with the sales and FCS MSAT team, by holding regular team meetings, regionally and locally
Contribute to development of FCS MSAT objectives/goals for fiscal year to support local business needs, and to ensure alignment to higher level business objectives/goals, in a timely manner, regionally and locally
Ensure that time spent in each country/region, is appropriate, to meet all business needs
Review holiday requests, sickness forms and expenses, at the same time ensure business continuity
Technical support (40%)
Provide high level expert technical support for Filtration products
Develop and nurture high level technical relationships at key accounts in Korea and provide pre- and post-sales technical support for critical applications
Troubleshooting critical customer complaints and field investigations as required by QA/Sales, regionally and locally, as needed
Technical feasibility/application assessments, regionally and locally
External/Internal staff/customer/operator training, regionally and locally, as needed
Onsite technical unit operations support of Filtration product portfolio, regionally and locally, as needed
Participate in industry level seminars and represent Cytiva at industry events as speaker/consultant/expert
Maintain awareness of current regulatory trends, issues and guidelines relating to the products being supported in the biopharma industry for the regions specified
Project work (10%)
Lead and take responsibility for successfully completing assigned projects of high complexity, in broad areas of coverage and provide timely updates on project progress, deliverables and results
Who you are:
PhD/Master's degree or equivalent in Bioscience/Engineering, 10- 15 y relevant work experience; Or Bachelors’ degree and 12-17 (or more) y of relevant experience
Strong team orientation to ensure that activities are prioritized and delegated to appropriate team members for successful completion. Demonstrates key leadership traits including integrity, adaptability, vision, judgement, courage and passion
Treats others with respect and earns the trust of others. Strong coaching/mentoring capability combined with the ability to trust team members to meet/exceed customer expectations.
Qualitative and quantitative analytical and problem solving skills with strong technical background. Good analytical skills in order to validate and prioritize complex information from multiple sources.
Ability to recruit and retain talent in a multi-cultural environment. High degree of awareness and sensitivity to a diverse and global work environment.
Strong work ethic with the ability to manage and prioritize a diverse mix of issues, responsibilities and challenges. Ability to advocate and manage change.
Excellent written and verbal communication skills and interpersonal skills. Fluent in English; additional languages will be an advantage
Travel, Motor Vehicle Record & Physical/Environment Requirements:
Work safely and comply with the company’s health, safety and environmental (HSE) policies and procedures
Prepared to work unsociable hours with domestic and international travel in own time, potentially more than 40% of the time
Hold full driving license (where applicable)
Hold current passport as will need to travel to other Cytiva sites and customer locations
No international VISA/Travel restrictions
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health. We partner with customers around the world to accelerate breakthroughs from idea to impact, moving with the speed and certainty they need to advance life‑changing science.
By working side‑by‑side with researchers, scientists, and clinicians, we solve their hardest problems—together, bringing the right expertise, technologies, and partners from across our portfolio to architect the most effective solutions.
Through our connected ecosystem of companies operating at global scale, we help customers streamline and integrate their workflows across Life Sciences, Diagnostics, Biotechnology, and beyond—empowering them to achieve results faster, with greater confidence.
Offices: 2200 Pennsylvania Ave NW, 800 W, Washington, District of Columbia 20037, US
Life SciencesDiagnosticsand BiotechnologyHealth DiagnosticsHealth CareCommunications InfrastructureBiotechnologyLife ScienceMedical
Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health. We partner with customers around the world to accelerate breakthroughs from idea to impact, moving with the speed and certainty they need to advance life‑changing science.
By working side‑by‑side with researchers, scientists, and clinicians, we solve their hardest problems—together, bringing the right expertise, technologies, and partners from across our portfolio to architect the most effective solutions.
Through our connected ecosystem of companies operating at global scale, we help customers streamline and integrate their workflows across Life Sciences, Diagnostics, Biotechnology, and beyond—empowering them to achieve results faster, with greater confidence.
Offices: 2200 Pennsylvania Ave NW, 800 W, Washington, District of Columbia 20037, US
Life SciencesDiagnosticsand BiotechnologyHealth DiagnosticsHealth CareCommunications InfrastructureBiotechnologyLife ScienceMedical