Houston, Texas, United States · On-site
$21/hr–$22/hr
Role: The primary role of this position is to be the key partner to our members financial journey and to help further the Credit Union's commitment to strengthening our communities and expand our current membership. To a…
Skills: Collections, Debt Recovery, Skip Tracing, Conflict Resolution, Customer Service
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The role focuses on managing delinquent loan accounts and optimizing collections while maintaining positive member relationships. Key duties include monitoring payments, performing skip traces, and handling bankruptcy filings and legal proceedings.
Requires one to three years of related experience and a two-year college degree or specialized certification. Candidates must be proficient in Microsoft 365 and knowledgeable in financial regulations such as Reg CC, BSA, and Reg Z.
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The primary role of this position is to be the key partner to our members financial journey and to help further the Credit Union's commitment to strengthening our communities and expand our current membership. To achieve this mission, the position must deliver high-quality service to both internal and external members. A key element to this service delivery is to identify the member's financial needed recommend the most suitable solution for the member. Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union. | |||||||||||||||||||||
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This Job Description is not a complete statement of all duties and responsibilities comprising the position. |
Putting our Members and Community First for 60+ years. Cy-Fair Federal Credit Union is a member-owned, not-for-profit financial cooperative with membership and banking services open to anyone who lives, works, worships or attends school in Harris County. Originally opened as a way to assist with the growing financial needs of the faculty and staff at Cy-Fair ISD, educators founded the Cy-Fair Federal Credit Union on December 18th, 1956. Cy-Fair FCU began with just 10 members, providing financial products and services only to those employed with Cy-Fair Independent School District. Cy-Fair now has offices in Houston and Cypress and serves nearly 25,000 member-owners! Today, with over 60+ years of prudent financial decision-making and strong capital reserves, Cy-Fair has $340 million in assets, has 5 Financial Centers, ranking in the top credit unions nationally! We put our community, our members and our staff first. - Voted "Best Financial Institution in Cy-Fair" by the readers of Living Magazine in 2021 - Winner of "Large Business of the Year" by the Cy-Fair Houston Chamber of Commerce in 2021 - Voted "Best Financial Institution in Cy-Fair" by the readers of Living Magazine in 2020 - Winner of "Large Business of the Year" by the Cy-Fair Houston Chamber of Commerce in 2015 - Our President/CEO was awarded the 2021 Global "Distinguished Service Award" by the World Council of Credit Unions - Winner of 11 "Pinnacle Marketing Awards" by the Cornerstone Credit Union League since 2015
Offices: 9601 Jones Road, Houston, Texas 77065, US · 16727 FM 529 Road, Houston, Texas 77095, US · 13525 Skinner Road, Cypress, Texas 77429, US
Putting our Members and Community First for 60+ years. Cy-Fair Federal Credit Union is a member-owned, not-for-profit financial cooperative with membership and banking services open to anyone who lives, works, worships or attends school in Harris County. Originally opened as a way to assist with the growing financial needs of the faculty and staff at Cy-Fair ISD, educators founded the Cy-Fair Federal Credit Union on December 18th, 1956. Cy-Fair FCU began with just 10 members, providing financial products and services only to those employed with Cy-Fair Independent School District. Cy-Fair now has offices in Houston and Cypress and serves nearly 25,000 member-owners! Today, with over 60+ years of prudent financial decision-making and strong capital reserves, Cy-Fair has $340 million in assets, has 5 Financial Centers, ranking in the top credit unions nationally! We put our community, our members and our staff first. - Voted "Best Financial Institution in Cy-Fair" by the readers of Living Magazine in 2021 - Winner of "Large Business of the Year" by the Cy-Fair Houston Chamber of Commerce in 2021 - Voted "Best Financial Institution in Cy-Fair" by the readers of Living Magazine in 2020 - Winner of "Large Business of the Year" by the Cy-Fair Houston Chamber of Commerce in 2015 - Our President/CEO was awarded the 2021 Global "Distinguished Service Award" by the World Council of Credit Unions - Winner of 11 "Pinnacle Marketing Awards" by the Cornerstone Credit Union League since 2015
Offices: 9601 Jones Road, Houston, Texas 77065, US · 16727 FM 529 Road, Houston, Texas 77095, US · 13525 Skinner Road, Cypress, Texas 77429, US
