Customertimes seeks a strategic and relationship-driven Account Manager with expertise in nurturing client partnerships, driving customer satisfaction, and expanding business within existing accounts. The ideal candidate…
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Full-time
Posted 7d ago
~40 hrs/week
Responsibilities
Manage and grow strategic client partnerships to ensure high customer satisfaction and drive incremental revenue through upselling and renewals. Collaborate with cross-functional internal teams to align client business challenges with tailored technical solutions from the company portfolio.
Requirements
Requires 3+ years of account management experience in IT services with a proven track record of managing accounts valued at $1M+. Candidates should have industry knowledge in manufacturing or distribution and familiarity with Salesforce and digital engineering services.
Full job description
Customertimes seeks a strategic and relationship-driven Account Manager with expertise in nurturing client partnerships, driving customer satisfaction, and expanding business within existing accounts. The ideal candidate will have a proven ability to align client priorities with tailored solutions, foster long-term relationships with client management, and deliver measurable business outcomes.
Locations:
- USA
- Canada
Key Responsibilities:
Account Management & Retention: Manage and grow relationships within assigned accounts, ensuring high customer satisfaction (NPS) and identifying and pursue expansion opportunities.
Strategic Collaboration: Partner with clients to understand their business challenges and offer solutions from CT portfolio.
Cross-functional Leadership: Collaborate with internal teams (e.g., presales, practices, delivery, technical) to ensure client expecations are met and outcomes are delivered.
Revenue Growth: Drive incremental revenue through upselling, cross-selling, and renewals within your account portfolio.
Industry Insight: Share customer feedback and industry trends (e.g., manufacturing/distribution challenges, Financial Services) with leadership to refine service offerings.
Pipeline Management: Maintain accurate records of account health, opportunity status, and next steps in the sales CRM.
Qualifications:
3+ years of experience in account management or client-facing roles within IT services (e.g., custom software, system integration, CRM, ERP).
Proven ability to manage $1M+ accounts and build trusted relationships with client influencers, decision makers and stakeholders.
Negotiation, problem-solving, and communication skills.
Fluency in English (written and spoken).
Experience in manufacturing or distribution sectors, with an understanding of supply chain or operational challenges.
Familiarity with Salesforce platforms, Data and Digital engineering services.
Customertimes offers best-in-class digital engineering services to help you succeed in today’s fast-paced business environment. With our global reach, industry focus, and deep software expertise, we are fully committed to delivering exceptional business results, regardless of project scale or complexity.
Headquartered in New York City, we have offices in London; Paris; Toronto; Kyiv, Ukraine; Riga, Latvia; Warsaw, Poland, and Podgorica, Montenegro. We offer resources throughout Europe and the Americas. Our global presence means we’re ready to help wherever you are.
We specialize in five key verticals, including Life Sciences, Financial Services & Insurance, Consumer Packaged Goods, Manufacturing, and Software (full-cycle product development). Our customer-centric approach means we work with you to understand your challenges, developing custom solutions that deliver true business value, time and time again.
Offices: 3 Columbus Circle, 15th Floor, 1513, New York, NY 10019, US · 40 rue du Colisee, Paris, Île-de-France 75008, FR · 88 Queens Quay W, Suite 2500, Toronto, Ontario M5J 0B8, CA · 8 Devonshire Square, London, EC2M 4PL, GB · 2255 Glades Rd, Boca Raton, Florida 33431, US
Software Development OutsourcingCRM and ERP Integration platformsMobile Application DevelopmentClients from Europe and U.S.MuleSoft integrationProduct Develomentand Software productsService IndustrySoftwareProduct Design
Customertimes offers best-in-class digital engineering services to help you succeed in today’s fast-paced business environment. With our global reach, industry focus, and deep software expertise, we are fully committed to delivering exceptional business results, regardless of project scale or complexity.
Headquartered in New York City, we have offices in London; Paris; Toronto; Kyiv, Ukraine; Riga, Latvia; Warsaw, Poland, and Podgorica, Montenegro. We offer resources throughout Europe and the Americas. Our global presence means we’re ready to help wherever you are.
We specialize in five key verticals, including Life Sciences, Financial Services & Insurance, Consumer Packaged Goods, Manufacturing, and Software (full-cycle product development). Our customer-centric approach means we work with you to understand your challenges, developing custom solutions that deliver true business value, time and time again.
Offices: 3 Columbus Circle, 15th Floor, 1513, New York, NY 10019, US · 40 rue du Colisee, Paris, Île-de-France 75008, FR · 88 Queens Quay W, Suite 2500, Toronto, Ontario M5J 0B8, CA · 8 Devonshire Square, London, EC2M 4PL, GB · 2255 Glades Rd, Boca Raton, Florida 33431, US
Software Development OutsourcingCRM and ERP Integration platformsMobile Application DevelopmentClients from Europe and U.S.MuleSoft integrationProduct Develomentand Software productsService IndustrySoftwareProduct Design