Charlotte, North Carolina, United States · On-site
Description Director of Community Management (HOA/COA) Location: Charlotte, NC Employment Type: Full-Time Industry: HOA / COA Property Management Job Description: The Director of Community Management will provide strateg…
Skills: Strategic Leadership, Operational Management, Team Leadership, Board Relations, Financial Acumen
Charlotte, North Carolina, United States • On-site
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Provide strategic and operational leadership for a portfolio of homeowner and condominium associations. Oversee Community Association Managers, ensure service excellence, and maintain strong relationships with boards and residents.
Requires 3-5+ years of experience in HOA/COA or property management with strong financial and leadership skills. A bachelor's degree is preferred, along with industry certifications like CAM or CMCA.
Description
Location: Charlotte, NC
Employment Type: Full-Time
Industry: HOA / COA Property Management
Job Description:
The Director of Community Management will provide strategic and operational leadership for a portfolio of homeowner and condominium associations. This role is responsible for overseeing community management operations, leading Community Association Managers (CAMs), ensuring service excellence, and maintaining strong relationships with boards, residents, and internal stakeholders. This position plays a key role in driving performance, consistency, and long-term organizational growth within the HOA/COA portfolio.
Key Responsibilities
• Lead, mentor, and manage Community Association Managers and support staff
• Oversee daily operations across assigned HOA/COA communities
• Ensure consistent service delivery, operational standards, and compliance
• Serve as senior escalation point for boards, communities, and internal teams
• Support CAMs in board relations, governance, and meeting management
• Drive client satisfaction, retention, and long-term relationship building
• Oversee financial performance, budgeting, and fiscal accountability
• Support budget preparation, reserve planning, and financial reporting
• Ensure compliance with governing documents, state statutes, and regulations
• Partner with executive leadership on strategic planning and growth initiatives
• Support onboarding and transition of new communities
• Identify operational efficiencies and process improvements
• Oversee vendor relationships, contracts, and service performance
• Maintain high standards of professionalism, service, and accountability
Requirements
Job Requirements
• Bachelor’s degree preferred (Business, Management, Finance, or related field)
• 3-5 + years of experience in HOA/COA or property management
• Strong understanding of HOA/COA governance, operations, and board relations
• Proven experience leading teams and managing performance
• Strong financial acumen, including budgets, reserves, and reporting
• Excellent communication, leadership, and relationship management skills
• Highly organized with strong operational and strategic thinking abilities
• Ability to manage multiple communities and priorities effectively
Licensing & Certifications (Preferred, Not Required at this time in NC and SC)
• Community Association Manager (CAM) license
• CMCA (Certified Manager of Community Associations)
• Other relevant industry certifications are much appreciated.
Cusick Community Management is a full service professional HOA Management Company.
Cusick Community Management is a full service professional HOA Management Company. We offer hands on HOA management for single family, town home and condominium management. Along with our state of the art computer system and HOA Management programs, Cusick Community Management will work towards producing the best possible management of your community. More importantly, we believe in maintaining a close working relationship with our Boards to insure that they are always informed of the status of their HOA needs. You will find that our staff is always there to answer your questions and to deal with any issue. Our background and experience and most importantly our attitude places us in the forefront of HOA Management Companies in Charlotte!
Offices: 8008 Corporate Center Dr, Charlotte, North Carolina 28226, US
Cusick Community Management is a full service professional HOA Management Company.
Cusick Community Management is a full service professional HOA Management Company. We offer hands on HOA management for single family, town home and condominium management. Along with our state of the art computer system and HOA Management programs, Cusick Community Management will work towards producing the best possible management of your community. More importantly, we believe in maintaining a close working relationship with our Boards to insure that they are always informed of the status of their HOA needs. You will find that our staff is always there to answer your questions and to deal with any issue. Our background and experience and most importantly our attitude places us in the forefront of HOA Management Companies in Charlotte!
Offices: 8008 Corporate Center Dr, Charlotte, North Carolina 28226, US