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Jobs at Crown Insurance Agency (Now Hiring) — 1 open

Crown Insurance Agency

Insurance Customer Service Represenrative (CSR)

Los Angeles, California, United States · On-site

$18/hr–$23/hr

Entry level

Benefits: Paid time off About the Role: Crown Insurance Agency Inc is looking for a motivated and personable Insurance Customer Service Representative (CSR) to join our team in Los Angeles, CA. In this role, you'll be th…

Skills: Customer Service, Insurance Policy Management, Claims Intake, Cross-selling, Upselling

Insurance Customer Service Represenrative (CSR)

Crown Insurance Agency

Los Angeles, California, United States • On-site

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Entry level

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  • $18/hr–$23/hr
  • Full-time
  • professional certificate
  • Paid time off
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

Serve as the primary contact for clients regarding insurance policies, processing changes, renewals, and cancellations. Support agents with documentation and guide clients through the claims intake process.

Requirements

Requires 1+ years of insurance customer service experience and a California Property & Casualty license or willingness to obtain one. Proficiency in agency management software and bilingual skills in English and Spanish are preferred.

Full job description

Benefits:
  • Paid time off
About the Role:
Crown Insurance Agency Inc is looking for a motivated and personable Insurance Customer Service Representative (CSR) to join our team in Los Angeles, CA. In this role, you'll be the friendly voice our clients rely on — helping them navigate their coverage, answer questions, and feel confident in their insurance decisions. If you thrive in a fast-paced environment and love building relationships, we want to hear from you!


Responsibilities:
  • Serve as the primary point of contact for existing and prospective clients regarding insurance policies and coverage questions
  • Process policy changes, endorsements, renewals, and cancellations accurately and efficiently
  • Handle inbound calls, emails, and walk-in inquiries with professionalism and a customer-first attitude
  • Assist clients with claims intake and guide them through the claims process
  • Maintain and update client records in agency management systems
  • Support producers and agents with quotes, applications, and policy documentation
  • Identify opportunities to cross-sell or upsell additional coverage to meet client needs
Requirements:
  • Active California Property & Casualty (P&C) Insurance License preferred or willingness to obtain
  • 1+ years of experience in insurance customer service or a related field
  • Strong knowledge of personal and/or commercial lines insurance products
  • Excellent verbal and written communication skills
  • Proficiency with agency management software (Applied Epic, AMS360, or similar) a plus
  • Highly organized with strong attention to detail and ability to multitask
  • Bilingual (English/Spanish) is a plus in the Los Angeles market
About Us:
Crown Insurance Agency Inc has been proudly serving the Los Angeles community with trusted, personalized insurance solutions. Our clients choose us for our commitment to finding the right coverage at the right price, and our team keeps coming back because of our supportive, collaborative work environment. At Crown Insurance Agency, you're not just an employee — you're part of a family dedicated to protecting what matters most.

Related keywords

Property & Casualty InsuranceP&C LicenseApplied EpicAMS360Personal Lines InsuranceCommercial Lines InsurancePolicy EndorsementsClaims ProcessInsurance Agency ManagementCustomer Relationship Management

About Crown Insurance Agency

LinkedInVisit site

We are an family owned, full service insurance agency. We proudly offer the best insurance plans to fit your budget.

Industry
Insurance
Company size
2-10 employees
Headquarters
Houston, Texas
LinkedIn followers
5

Crown Insurance Agency is your one stop shop for all your insurance needs. From auto, to home, life health, and even commercial, we can provide you the best coverage and the best price.

Offices: 10998 S Wilcrest Dr, Houston, Texas 77099, US

Auto LifeHealthCommercialInsuranceand Minority
View all jobs at Crown Insurance Agency

About Crown Insurance Agency

LinkedInVisit site

We are an family owned, full service insurance agency. We proudly offer the best insurance plans to fit your budget.

Industry
Insurance
Company size
2-10 employees
Headquarters
Houston, Texas
LinkedIn followers
5

Crown Insurance Agency is your one stop shop for all your insurance needs. From auto, to home, life health, and even commercial, we can provide you the best coverage and the best price.

Offices: 10998 S Wilcrest Dr, Houston, Texas 77099, US

Auto LifeHealthCommercialInsuranceand Minority
View all jobs at Crown Insurance Agency

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