Bengaluru, Karnataka, India · Hybrid
We are Creditspring, a new way of borrowing that focuses on its members and provides them with safe and efficient short-term financial products. We're a fast-growing FCA-regulated consumer credit company. We have members…
Skills: Customer Support, Communication Skills, Problem Solving, Attention To Detail, Organizational Skills
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Deliver professional and empathetic customer support via phone, email, and live chat to resolve member enquiries efficiently. Manage customer accounts and improve support resources like FAQs and knowledge bases to enhance the overall member experience.
Requires previous experience in customer operations, specifically within fintech, ecommerce, or financial services supporting UK customers. Candidates must possess strong communication skills and proficiency with support platforms such as Zendesk or Intercom.
We're a fast-growing FCA-regulated consumer credit company. We have members, not customers and we take a lot of pride in that!
As one of the UK’s only subscription finance company in the market, we truly have a unique value proposition. Our mission is very clear; to improve the financial stability and resilience of our members. We do this through the products we provide, the partnerships we have, and our educational content. We want our members, and everyone in the UK to be able to better manage their finances and steer them away from high-cost, unregulated credit options.
We’re a world-class, well-funded, diverse team from over 20 different countries that believes in the product we’re building and the service we’re providing for our members. We’ve grown significantly in the last 18 months and are evolving our Marketing structure to reflect that.
We are seeking a highly motivated and skilled Customer Operations Executive to join our dynamic team. As a Customer Operations Executive, you'll be at the heart of the customer experience, helping our members through phone, email, and live chat while ensuring every interaction reflects our commitment to exceptional service.
Deliver exceptional customer support across phone, email, and live chat, ensuring every interaction is professional, empathetic, and aligned with our brand voice.
Respond customer enquiries and issues, resolving them efficiently while providing a best-in-class customer experience.
Update and manage customer accounts, ensuring customer information is accurate and maintained to a high standard.
Identify opportunities to improve customer retention by providing reassurance, guidance, and relevant information throughout the customer journey.
Maintain and improve customer support resources, including FAQs, knowledge base articles, and self-service tools, while supporting automation initiatives where appropriate.
Monitor customer feedback, identify recurring trends or issues, and share insights with the wider team to help improve products, processes, and customer experience.
Help with general operational tasks across the team to ensure the business runs smoothly.
Previous experience in a customer service, customer operations, or support role.
Experience within fintech, ecommerce, financial services, or a direct-to-consumer supporting UK members/customers.
Excellent written and verbal communication skills.
Confidence speaking with customers over the phone and building rapport quickly.
Strong problem-solving abilities and a solutions-focused mindset.
High attention to detail and commitment to accuracy.
Strong organisational skills and the ability to prioritise effectively in a fast-paced environment.
Good technical skills and experience using customer support platforms such as Zendesk, Dixa, Intercom, or similar tools.
An understanding of how exceptional customer service contributes to customer retention and loyalty.
A collaborative approach and willingness to support teammates when needed.
Flexibility and adaptability in a growing business environment.
Fluency in English.
Don’t meet all the listed requirements? Research shows that women and people of underrepresented groups often don't apply for jobs unless they're 100% qualified. As an equal opportunities employer, we know that diversity is a key part of our teams' successes - so if your experience doesn’t fit perfectly but this role excites you, we’d love for you to apply. We’re committed to Creditspring being an inclusive environment where employees feel welcomed, valued and listened to; we want you to thrive as your true self.
Please note that the People Team is contactable only via [email protected]. Unsolicited emails to other team members will not be actioned.
Award-winning financial membership. Join the lending revolution.
Creditspring is an FCA-regulated, responsible lender, providing a new way to access credit through a model everyone is familiar with: subscription finance. This new approach to lending makes it fairer, safer and easier to understand. By paying a small, fixed monthly fee, Creditspring members can access up to two no-interest loans per year. The innovative model allows members to know exactly how much they will pay the moment they apply. This eliminates confusing APRs, hidden charges and, even more importantly, the risk of debt spiralling. More than just providing loans, Creditspring’s custom tools and tips come as standard in all memberships to help members reach better financial stability. For its pioneering work, Creditspring has been awarded multiple distinctions including as finalist in Nesta Challenges’ Open Up 2020 Challenge, Best Consumer Credit Product at Credit Awards 2024, Responsible Lender of the Year at Credit & Collections Industry Awards 2024 and ranked 12th in The Sunday Times 100 Tech 2025. Creditspring has also been named in the Sifted 100 UK & Ireland (2025) Leaderboard, recognising the fastest growing startups.
Offices: London, United Kingdom, GB
Award-winning financial membership. Join the lending revolution.
Creditspring is an FCA-regulated, responsible lender, providing a new way to access credit through a model everyone is familiar with: subscription finance. This new approach to lending makes it fairer, safer and easier to understand. By paying a small, fixed monthly fee, Creditspring members can access up to two no-interest loans per year. The innovative model allows members to know exactly how much they will pay the moment they apply. This eliminates confusing APRs, hidden charges and, even more importantly, the risk of debt spiralling. More than just providing loans, Creditspring’s custom tools and tips come as standard in all memberships to help members reach better financial stability. For its pioneering work, Creditspring has been awarded multiple distinctions including as finalist in Nesta Challenges’ Open Up 2020 Challenge, Best Consumer Credit Product at Credit Awards 2024, Responsible Lender of the Year at Credit & Collections Industry Awards 2024 and ranked 12th in The Sunday Times 100 Tech 2025. Creditspring has also been named in the Sifted 100 UK & Ireland (2025) Leaderboard, recognising the fastest growing startups.
Offices: London, United Kingdom, GB
