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Collections Sr. Supervisor

Irvine, California, United States · Remote OK

$70k–$75k/yr

Senior

As a Collections Sr. Supervisor, you will oversee a Collections team in a fast-paced performance based environment. You will lead, coach, and motivate a team of collection specialists to maximize recoveries and maintain …

Skills: Leadership, Collections Management, Negotiation, Loss Mitigation, Asset Recovery

Credit9 logo

Collections Sr. Supervisor

Credit9

Irvine, California, United States • Remote OK

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Senior

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  • $70k–$75k/yr
  • Full-time
  • Posted 42d ago
  • Apply by Sep 16
  • ~40 hrs/week
  • Remote in United States

Responsibilities

Oversee a high-performance collections team by coaching specialists to maximize recoveries and maintain customer experience. Manage daily operations, handle escalations, and develop standard operating procedures to streamline loss mitigation processes.

Requirements

Requires over 5 years of experience in collections and financial recovery, with at least 3 years in a supervisory role. Must possess deep knowledge of state and federal collection laws, including FDCPA and TCPA.

Full job description

As a Collections Sr. Supervisor, you will oversee a Collections team in a fast-paced performance based environment. You will lead, coach, and motivate a team of collection specialists to maximize recoveries and maintain excellent customer experience. The ideal candidate blends exceptional leadership skills with strong negotiation abilities and deep knowledge of collection laws. The Sr. Supervisor will facilitate the daily operational responsibilities of the Collections Team. As a Collections Sr. Supervisor you will facilitate daily workload, meeting daily processing requirements, handling escalations, research, and training. 

JOB RESPONSIBILITIES
  • Lead a high-performance team by analyzing operational data, tracking agent metrics, and delivering targeted, constructive feedback to drive continuous improvement. 
  • Conduct interviews and training for new hires, imparting collections best practices to quickly ramp up production and team efficiency. 
  • Identify Performance & Skill Gaps: Analyze team metrics, call recordings, and quality assurance data to pinpoint specific coaching and training opportunities for the team. 
  • Support and guide the team through all collections and recovery processes, ensuring strict adherence to internal policies and regulatory standards. 
  • Handle customer escalations, account research, and resolution of sensitive account issues. 
  • Manage and track collections accounts, loss mitigation negotiations, and debt settlement accounts to maximize recoveries  
  • Collaborate effectively with cross-functional teams to streamline loss mitigation processes, improving overall efficiency and reducing turnaround times. 
  • Assist in the development and establishment of Standard Operating Procedures (SOPs) and collections strategies.


REQUIREMENTS
  • Excellent knowledge of end-to-end collections, loss mitigation strategies, and asset recovery protocols. 
  • Ability to assess performance data, identify trends, and translate analytics into actionable, effective recovery tactics for the team.  
  • Strong understanding of relevant state and federal collection laws and compliance regulations (e.g., FDCPA, TCPA). 
  • Exceptional ability to lead, mentor, and motivate a diverse team, fostering a high-performance, growth-oriented culture. 


EDUCATION & EXPERIENCE
  • 5+ years of experience in collections, loss mitigation and financial recovery environments 
  • 3+ years of direct supervisory or management experience leading high-performance teams

Compensation: $70,000 - $75,000 annually

Work Location: Remote (MUST reside in the United States) 

Work Hours:  40 hours between the hours of 6:00 AM and 6:00 PM PACIFIC TIME

 

Credit9  is proud to be an Equal Opportunity Employer. Credit9  does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
 

* Note to Agencies: Credit9, LLC  (the “Company”) has an internal recruiting department. Credit9 LLC  may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Credit9 employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Credit9 LLC from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Credit9 LLC. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Credit9 LLC will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.



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Related keywords

CollectionsLoss MitigationAsset RecoveryFDCPATCPADebt SettlementFinancial RecoveryPerformance MetricsSOPComplianceRegulatory StandardsAccount ResearchRecovery TacticsOperational DataCustomer Experience

About Credit9

LinkedInVisit site

A loan designed to help you pay off your credit cards and simplify your life.

Industry
Financial Services
Company size
11-50 employees
Headquarters
Irvine, California
LinkedIn followers
999

No matter how you got here, we will help you all along the way. We'll walk with you down any path you choose, providing support when you need it. We are here for you. Our goal is to provide access to personal loans, at competitive interest rates, in a timely manner. Get your loan today!

Offices: 18201 Von Karman Ave, Suite 700, Irvine, California 92612, US

View all jobs at Credit9

About Credit9

LinkedInVisit site

A loan designed to help you pay off your credit cards and simplify your life.

Industry
Financial Services
Company size
11-50 employees
Headquarters
Irvine, California
LinkedIn followers
999

No matter how you got here, we will help you all along the way. We'll walk with you down any path you choose, providing support when you need it. We are here for you. Our goal is to provide access to personal loans, at competitive interest rates, in a timely manner. Get your loan today!

Offices: 18201 Von Karman Ave, Suite 700, Irvine, California 92612, US

View all jobs at Credit9

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