Collections Specialist (Onsite) Fort Worth, TX Monday–Friday | No Weekends | No Evenings $17–$19/hour + Uncapped Monthly Bonus Now Hiring for Our Next Training Class Beginning August 3, 2026! Credit Systems International…
Skills: Communication, Customer Service, Negotiation, Problem Solving, Active Listening
Letter of Protection/Insurance/Commercial Collections Specialist
Fort Worth, Texas, United States · On-site
$18/hr–$22/hr
Mid level
LETTER OF PROTECTION/INSURANCE/COMMERCIAL COLLECTIONS SPECIALIST Full-Time | Onsite | Fort Worth, TX No Weekends • No Evenings • Monday-Friday Now Hiring for Our Next Training Class Beginning August 3, 2026! Credit Syste…
Skills: Negotiation, Conflict Resolution, Problem Solving, Medical Billing, Accounts Receivable
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$17/hr–$19/hr
Full-time
high school
Uncapped Monthly Bonus, Attendance Bonuses, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance
Posted 12d ago
~40 hrs/week
Responsibilities
Communicate with consumers to resolve delinquent accounts through inbound and outbound calls. Negotiate payment arrangements and process payments while maintaining compliance with federal and state laws.
Requirements
Requires a high school diploma or equivalent and a minimum typing speed of 35 WPM. Candidates must possess strong negotiation skills and the ability to work in a fast-paced contact center environment.
Full job description
Collections Specialist (Onsite)
Fort Worth, TX Monday–Friday | No Weekends | No Evenings $17–$19/hour + Uncapped Monthly Bonus
Now Hiring for Our Next Training Class Beginning August 3, 2026!
Credit Systems International, Inc. (CSII) is looking for motivated Collections Specialists to join our onsite team in Fort Worth. If you're a strong communicator who enjoys helping people, solving problems, and working toward goals in a fast-paced environment, we'd love to meet you.
As a Collections Specialist, you'll work with consumers to resolve delinquent accounts while providing exceptional customer service and maintaining compliance with all applicable laws and company standards.
What You'll Do
Communicate with consumers regarding delinquent accounts through inbound and outbound phone calls and other company-approved communication channels.
Provide excellent service while helping consumers resolve account balances.
Negotiate payment arrangements and other approved account resolution options.
Process payments and accurately document consumer interactions and account activity.
Verify consumer information in accordance with company policies and applicable laws.
Meet established productivity, quality, customer service, and compliance expectations.
Follow all applicable federal, state, client, and company compliance requirements, including FDCPA and FCRA.
What We're Looking For
High School Diploma or equivalent
Strong communication, customer service, and negotiation skills
Ability to navigate challenging conversations with professionalism and empathy
Comfortable working in a fast-paced, goal-oriented contact center environment
Ability to manage a high volume of inbound and outbound communications
Basic computer skills and the ability to navigate multiple applications
Minimum typing speed of 35 WPM
Reliable attendance and strong attention to detail
Experience using AI tools or digital technologies in a customer service or collections environment is a plus
Ability to successfully complete a pre-employment background check
Success in This Role Includes
Building rapport while maintaining professionalism
Effectively handling objections and negotiating payment solutions
Demonstrating active listening and problem-solving skills
Maintaining accurate documentation and account records
Consistently meeting productivity, quality, and compliance expectations
Preferred (Not Required)
Previous collections or customer service experience
Bilingual (English/Spanish)
Pay & Benefits
$17–$19/hour (based on experience)
Uncapped monthly bonus
Attendance bonuses
Medical, Dental, Vision & Life Insurance
401(k)
Paid Time Off & Paid Holidays
Casual dress
Team-oriented culture
Monday–Friday schedule with no weekends or evenings
Apply today to be considered for our next training class beginning August 3, 2026!
Consumer Centric Approach - Solutions that Work - Partnering for Success
Industry
Financial Services
Company size
51-200 employees
Founded
1980
Headquarters
Fort Worth, Texas
LinkedIn followers
277
Credit Systems International, Inc. (CSII), an accounts receivable management firm, undergoes annual independent CPA firm assessments for System and Organization Control (SOC) 2 Type II + HITRUST reporting. The SOC 2 + HITRUST report takes the American Institute of Certified Public Accountants’ (AICPA) Trust Services Categories for Security, Availability, Privacy, and Confidentiality and aligns them to the Health Information Trust (HITRUST) Alliance Common Security Framework (CSF). The HITRUST CSF is built on the security and privacy requirements of NIST, ISO, HIPAA, PCI, and other standards.
In 2017, prior to aligning to the above combined level of certification, CSII was awarded our first HITRUST CSF Certification and SOC 2, Type II Report individually. In 2021, our agency was able to obtain all auditing aspects in one combined report that verifies the suitability of the design and operating effectiveness of CSII’s controls. The SOC 2, Type II + HITRUST CSF is the highest level of data security certification obtainable. Mastering this pristine status indicates that CSII has successfully completed the SOC 2, Type II examination as well as has met industry defined requirements validating that we are appropriately managing risk. By including federal and state regulations, standards, frameworks, and incorporating a risk-based approach, the HITRUST assists organizations in addressing any challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.
CSII’s clients can be assured that we have a strong commitment to deliver high quality services, to not only our clients, but to all the consumers we have the pleasure of serving, by demonstrating that our agency is equipped with the proper internal controls and processes to meet the highest standards of data security protection.
Offices: 1277 Country Club Ln, Fort Worth, Texas 76112, US
Consumer Centric Approach - Solutions that Work - Partnering for Success
Industry
Financial Services
Company size
51-200 employees
Founded
1980
Headquarters
Fort Worth, Texas
LinkedIn followers
277
Credit Systems International, Inc. (CSII), an accounts receivable management firm, undergoes annual independent CPA firm assessments for System and Organization Control (SOC) 2 Type II + HITRUST reporting. The SOC 2 + HITRUST report takes the American Institute of Certified Public Accountants’ (AICPA) Trust Services Categories for Security, Availability, Privacy, and Confidentiality and aligns them to the Health Information Trust (HITRUST) Alliance Common Security Framework (CSF). The HITRUST CSF is built on the security and privacy requirements of NIST, ISO, HIPAA, PCI, and other standards.
In 2017, prior to aligning to the above combined level of certification, CSII was awarded our first HITRUST CSF Certification and SOC 2, Type II Report individually. In 2021, our agency was able to obtain all auditing aspects in one combined report that verifies the suitability of the design and operating effectiveness of CSII’s controls. The SOC 2, Type II + HITRUST CSF is the highest level of data security certification obtainable. Mastering this pristine status indicates that CSII has successfully completed the SOC 2, Type II examination as well as has met industry defined requirements validating that we are appropriately managing risk. By including federal and state regulations, standards, frameworks, and incorporating a risk-based approach, the HITRUST assists organizations in addressing any challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.
CSII’s clients can be assured that we have a strong commitment to deliver high quality services, to not only our clients, but to all the consumers we have the pleasure of serving, by demonstrating that our agency is equipped with the proper internal controls and processes to meet the highest standards of data security protection.
Offices: 1277 Country Club Ln, Fort Worth, Texas 76112, US