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$18/hr–$27/hr
Full-time
high school
Paid Time Off, Paid Holidays, Bereavement Leave, Time Off To Vote, Jury Duty Leave, Volunteer Time Off
Posted 22d ago
~40 hrs/week
Remote in Cleveland, Ohio, United States
Responsibilities
Manage the billing process and maintenance transaction lifecycle from origination to technician custody. Coordinate service scheduling and preventative maintenance while maintaining professional rapport with internal and external customers.
Requirements
Requires a High School Diploma/GED with 3 years of related experience, or a combination of higher education and 1-5 years of experience. Must possess strong Excel skills and a background in the trucking or automotive fleet maintenance industry.
Full job description
Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Fleet Client Services Specialist II
Management Level
Individual Contributor
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
No
Work Shift
Day
Compensation
Hourly pay rate is $18.17 - $27.31/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $0.01.
Job Description
Cox Fleet keeps your fleet moving!
Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.
Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
Cox Fleet is currently hiring a Fleet Services & Billing Specialist to support the growth of the company.
Duties & Responsibilities:
Assist with the billing process in all markets in area.
Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
Providing excellent customer service for all internal and external customer calls
Be professional and establish positive customer rapport
Obtain customers approval for all repairs and services to be performed
Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
Continuously develop and improve company capabilities in Dispatching and Service Scheduling
Additional duties and special projects as assigned
Requirements:
High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
Excellent organizational skills and the ability to balance a variety of tasks.
Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
Ability to work independently and collaboratively within a team environment.
Excellent problem-solving skills
Highly organized with exceptional follow-through abilities
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Related keywords
Fleet MaintenanceBillingTrucking IndustryFSCA IT SystemsWeb WrenchMobileFrameRO WriterDispatchingPreventative MaintenanceCustomer RapportTransportationAutomotiveData EntryExcel
Leading-edge technology. Fast, reliable services. Business-class support
Industry
Technology, Information and Internet
Company size
10,001+ employees
Founded
1898
Headquarters
Atlanta, Georgia
LinkedIn followers
17,483
Cox Business provides a wide range of technology solutions for businesses of all sizes with reliable, scalable products and services tailored to your unique needs. From fiber internet and best-in-class #cloud solutions to secure networks and advanced communication tools, we equip your business for success in today's fast-paced digital world. With our dedicated team of experts, we deliver personalized support and proactive solutions, ensuring your technology works as hard as you do. Choose Cox Business and experience the difference a true technology partnership can make.
Offices: 6305 Peachtree Dunwoody Rd, Atlanta, Georgia 30328, US
Leading-edge technology. Fast, reliable services. Business-class support
Industry
Technology, Information and Internet
Company size
10,001+ employees
Founded
1898
Headquarters
Atlanta, Georgia
LinkedIn followers
17,483
Cox Business provides a wide range of technology solutions for businesses of all sizes with reliable, scalable products and services tailored to your unique needs. From fiber internet and best-in-class #cloud solutions to secure networks and advanced communication tools, we equip your business for success in today's fast-paced digital world. With our dedicated team of experts, we deliver personalized support and proactive solutions, ensuring your technology works as hard as you do. Choose Cox Business and experience the difference a true technology partnership can make.
Offices: 6305 Peachtree Dunwoody Rd, Atlanta, Georgia 30328, US