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Skills: Guest Service, Staff Management, Training and Coaching, POS Systems, Financial Accountability
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Skills: Guest Service, Order Taking, Food Presentation, Alcohol Service Compliance, Interpersonal Skills
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Skills: Guest Service, Inventory Management, Point Of Sale (POS), Cashiering, Liquor Law Compliance
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Skills: Cleaning, Guest Service, Time Management, Attention To Detail, Interpersonal Skills
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Skills: Guest Service, Point Of Sale, Cashiering, Liquor Law Compliance, Inventory Management
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Skills: Event Planning, Administrative Coordination, Guest Service, Public Relations, Budgeting
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Skills: Customer Service, Sales, Relationship Management, Problem Solving, Communication
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Skills: Audio Mixing, Lighting Design, Video Switching, Q-Sys, Dante
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Skills: Guest Service, Order Taking, Food Presentation, Alcohol Service Compliance, Interpersonal Skills
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Skills: Guest Service, Order Taking, Menu Knowledge, Payment Processing, Room Service
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Full-time
high school
Posted 35d ago
~40 hrs/week
Responsibilities
Oversee daily restaurant operations, ensuring high standards of guest service and operational execution. Lead and manage front-of-house staff through hiring, training, and performance coaching while maintaining safety and sanitary standards.
Requirements
Requires a high school diploma and at least three years of supervisory experience in a high-volume restaurant. Candidates must be proficient with POS systems and MS Office, and be available to work a flexible schedule including holidays.
Full job description
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We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.
Position Summary:
Provide a clear vision of the company mission to restaurant team members assuring all are clear on tasks to achieve and expected execution. Responsible for the appearance of operation each day (prior, during, and post-closing). Meets and exceeds all standards for operations. Provide an ongoing daily presence in the operation, interacting with guests, FOH and BOH staff and peer managers.
Primary Duties and Responsibilities:
Promotes superior guest service.
Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
Assures cleanliness in all areas of restaurant and around perimeter.
Document and administer all discounts, voids, comps, and transactions.
Leads, directs, and manages all FOH staff as it relates to hiring, discipline, training, and coaching.
Communicate with other FOH and BOH managers daily as needed to review all parts of the business operation.
Ensure that all company policies are adhered to and maintained.
Provide top leadership regarding representing the brand to guests.
Ensure that all personnel matters and documentation are professionally handled and coordinated with the Restaurant Manager and HR.
Ensure safe and sanitary food practices, including compliance with all Health Department regulations as it relates to BOH and FOH operations.
Order beverage items as needed and directed by the Restaurant Manager (s) and Restaurant Operations Manager.
Write shift reports after every shift accurately and fully detailing all restaurant business as outlined by the Restaurant Operations Manager and email said reports to the Restaurant Management Team, Director of Food & Beverage, and ilani Assistant General Manager.
Attend all necessary management meetings.
Review and maintain accurate FOH Kronos timekeeping punches for all FOH staff.
Maintains confidentiality of sensitive information.
Any other duties as requested by the Restaurant Manager and/or Assistant Manager(s).
Minimum Qualifications:
High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
Three (3) years supervisory experience in a high-volume style restaurant.
Two (2) years’ Toast, Micros, or similar POS experience
Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
Experience with MS Word, MS Excel, and Outlook.
Flexible schedule including late nights, weekends, early mornings, and all holidays and department “blackout/high volume” days.
Ability to lift 50 lb.
Strong wine, beer, cocktail, and food knowledge.
Proven and proficient positive leadership skills.
Strong written and verbal communication skills.
Strong financial accountability skills.
Available 40-50 hours per week depending on business need and flow.
Ability to be on your feet for up to 10-hour shifts.
Must be willing to work in a smoking environment.
Must be willing to adhere to company health and safety measures.
Work Shift:
Wages:
This role offers a starting wage of $22.33 per hour. Candidates with relevant experience may be placed higher within the established pay range.
Knock, knock. Hear that sound? That's opportunity!
Today the Cowlitz people hold on to a rich culture that has been carried down from many generations. The rivers along the Cascades and Columbia have served as access points for transportation and have supplied abundant resources for our Tribe. We traded extensively and built many relationships along this corridor, which was previously known as the Cowlitz Trail.
The Cowlitz Tribe is a growing force in the community we offer a variety of health services, human services, cultural resources, natural resources, housing, transportation and much more. We currently have facilities in Clark, Cowlitz, Lewis, and King Counties in an effort to maximize access for not only our tribal members, but for the surrounding community and other natives & their families.
Offices: 1055 9th Ave, Suite B, Longview, Washington 98632, US · 15455 65th Ave S, Tukwila, Washington 98188, US · 7700 NE 26th Ave, Vancouver, Washington 98665, US · 107 Spencer Rd, Toledo, Washington 98591, US · 1044 11th Ave, Longview, Washington 98632, US
Natural ResourcesCultureMedical ServicesMental Health ServicesTreatment ProgramsEmployment AssistanceResource AssistanceGamingHousingTransportation
Today the Cowlitz people hold on to a rich culture that has been carried down from many generations. The rivers along the Cascades and Columbia have served as access points for transportation and have supplied abundant resources for our Tribe. We traded extensively and built many relationships along this corridor, which was previously known as the Cowlitz Trail.
The Cowlitz Tribe is a growing force in the community we offer a variety of health services, human services, cultural resources, natural resources, housing, transportation and much more. We currently have facilities in Clark, Cowlitz, Lewis, and King Counties in an effort to maximize access for not only our tribal members, but for the surrounding community and other natives & their families.
Offices: 1055 9th Ave, Suite B, Longview, Washington 98632, US · 15455 65th Ave S, Tukwila, Washington 98188, US · 7700 NE 26th Ave, Vancouver, Washington 98665, US · 107 Spencer Rd, Toledo, Washington 98591, US · 1044 11th Ave, Longview, Washington 98632, US
Natural ResourcesCultureMedical ServicesMental Health ServicesTreatment ProgramsEmployment AssistanceResource AssistanceGamingHousingTransportation