Job Title: Fitness Manager
Company: Cowboys Fit
Directly Reports to: General Manager
Department: Fitness
POSITION OVERVIEW
The Fitness Manager (FM) is a member of Cowboys Fit management team and plays a key role in the company’s overall success by leading and managing a club’s health and fitness programming which includes personal training, group training, supplement sales, member integration and support. The FM is responsible for:
- Impacting member service and retention by delivering excellence through quality, cutting-edge programming that is safe, supports member’s efforts to reach their goals and provides exceptional member experiences
- Maintaining a safe, clean, well-maintained, and esthetically appealing environment
- Achieving financial performance results through the generation of ancillary service revenues
KEY RESPONSIBILITIES
Serve as a role model and direct and manage the day-to-day operations of the club’s fitness programming
- Cultivate and lead a positive, team-centered work environment that delivers on company goals
- Hire, train, manage, and develop a high-quality team of fitness professionals in a way that enables them to reach their full potential
- Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms
- Create communication mechanisms for staff that enables two-way dialogue and provides them with timely and accurate information pertaining to company and club goals, programs, promotions, and policies
- Manage an efficient fitness department whereby day-to-day operations run smoothly, company-wide policies are followed consistently, and problems are resolved in an effective and timely manner
- Create staff schedules that guarantee there is appropriate coverage by the fitness team
- Maintain and process all paperwork associated with members, staff, or club operations completely and ensure information is entered in the appropriate systems accurately
Create a customer service focused environment that is friendly, welcoming, and supportive, creates raving fans and seeks to provide members and guests with exceptional experiences
- Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
- Create and deepen relationships with members and enhance their sense of belonging and community within the club
- Work with the sales team to integrate members into the club in a timely manner
- Sincerely acknowledge members and guests
- Be professional in your personal presentation
- Use a professional and friendly communication style to enhance our members’ and guests’ experience
- Ensure the fitness team takes an active role in keeping current in their fields and are well trained and knowledgeable about their jobs, the company, and our services, promotions and business practices so that they can provide members and guests with consistent and accurate information
- Educate and train the fitness team on company and department programs
- Ensure that all members of the fitness team keep current with the appropriate certifications, (i.e. PT, CPR/AED) they need for their job and maintain all paperwork associated with those certifications
- Cross train staff so that they are always “stage ready” and available to help members and guests no matter what their job
Achieve financial performance results through the generation of ancillary service revenues, expense control and member retention.
- Oversee ancillary service programs and ensure that the programs are safe, provide quality experiences for members, meet members’ expectations and goals, and achieve revenue goals
- Know your competition and use that information to make suggestions or changes that enable your club to be “best in class”
- Develop and implement member communications initiatives that increase member retention, satisfaction and participation in revenue producing services
- Monitor, evaluate and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas, and analyzing key metrics and data
- Manage all controllable expenses to ensure that the department stays within budget
Maintain a safe, clean and esthetically appealing environment
- Ensure all equipment is working and operating and if it is not working, get it repaired in a timely manner
- Notify the facilities department when repairs and maintenance are needed and serve as an advocate for getting these issues resolved
- Maintain and implement an equipment cleaning schedule and overall maintenance checklist
Work in partnership with other members of the Cowboys Fit team and as an integrated member of the Cowboys Fit Community and contribute to the effective and efficient running of the day-to-day operations of the department and club as well as the overall success of the business.
- Actively participate in management meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business
- Work as part of the overall team by respecting, supporting, and encouraging your co-workers, pitching in, and assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
- Maintain an active and working knowledge of Cowboys Fit as a company as well as all services and promotions
- Be proficient in appropriate club software systems
- Follow all company policies and procedures
- Remain up to date on all individual, department, and company communications by reading all individual and departmental emails
Perform other duties as required. Employee responsibilities are subject to change at any time.
WORK SCHEDULE
This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights and weekends.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
