Bastrop, Texas, United States · On-site
$19/hr–$22/hr
Who we are: Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its primary subsidiary, Corn…
Skills: Customer service, Cash handling, Relationship building, Account opening, Retail banking
Houston, Texas, United States · Hybrid
$100k–$120k/yr
***No agencies or C2C please*** Who we are: Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Thro…
Skills: Microsoft 365, Azure AD, Active Directory, PowerShell, Exchange Online
United States · On-site
$55k–$60k/yr
***No agencies or 3rd party Recruiters please. Thank you! *** Who we are: Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer …
Skills: Help desk support, Empower system, ICE support, Windows support, Apple support
Houston, Texas, United States · On-site
$55k–$65k/yr
Who we are: Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ pe…
Skills: Mortgage servicing, Contact center leadership, Customer service, Problem-solving, Active listening
Lubbock, Texas, United States · On-site
$12/hr–$13/hr
Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its primary subsidiary, Cornerstone Capi…
Skills: Customer Service, Time Management, Organization, Cash Handling, Transaction Processing
Lubbock, Texas, United States · On-site
$15/hr–$25/hr
Who we are: Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its primary subsidiary, Corn…
Skills: Customer Service, Account Management, Cross-selling, Data Entry, Time Management
Centennial, Colorado, United States · On-site
$50k–$60k/yr
***No agencies or 3rd party Recruiters please. Thank you! *** Who we are: Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, custome…
Skills: Loss Mitigation, Mortgage Servicing, Collections, Customer Service, Loan Underwriting
Lubbock, Texas, United States · On-site
We are looking for an experienced Licensed Loan Officer, who will bring enthusiasm, attention to detail, and a servant heart to our team of top-tier mortgage professionals. This professional will work in a tight-knit, go…
Skills: Customer service, Relationship management, Sales, Financial analysis, Credit data analysis
Plano, Texas, United States · On-site
Who we are: We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. What we are looking for: We are…
Skills: Mortgage Lending, Loan Origination, Customer Service, Relationship Management, Financial Analysis
Houston, Texas, United States · On-site
$22/hr–$27/hr
***The Hourly rate will be $22-27/hr + bonus based off experience*** The Collection Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level…
Skills: Collections, Mortgage Servicing, Customer Service, Negotiation, Skip Tracing
Centennial, Colorado, United States · On-site
Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its primary subsidiary, Cornerstone Capi…
Skills: Mortgage Compliance, Regulatory Change Management, Compliance Management System, Risk Assessment, Audit Support
Centennial, Colorado, United States · On-site
$90k–$110k/yr
***No agencies or 3rd party Recruiters please. Thank you!*** Who we are: Cornerstone Capital Bank is a new bank, with over $330 million in capital and $2 billion in total assets and arises from the combination of mortgag…
Skills: Colorado Employment Law, Wage & Hour Compliance, Benefits Administration, Leave Coordination, Employee Relations
Houston, Texas, United States · On-site
$65k–$80k/yr
Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention, and happiness. We empl…
Skills: Mortgage industry knowledge, Adult learning principles, Onboarding, Professional development, Training delivery
Houston, Texas, United States · On-site
Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention, and happiness. We empl…
Skills: Recruiting, Sales Management, Performance Management, Coaching, Compliance Monitoring
Charlotte, North Carolina, United States · On-site
Who we are: We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. What we are looking for: We're …
Skills: Loan Origination, Pipeline Management, Coaching, Recruiting, Onboarding
Houston, Texas, United States · On-site
$150k–$200k/yr
Who we are: Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its primary subsidiary, Corn…
Skills: Treasury Services, Sales Leadership, Risk Management, Client Management, Sales Coaching
Houston, Texas, United States · On-site
$95k–$125k/yr
Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention, and happiness. We empl…
Skills: Financial Planning And Analysis, Financial Modeling, Budgeting, Forecasting, KPI Monitoring
Centennial, Colorado, United States · On-site
$80k–$100k/yr
***No agencies or 3rd party Recruiters please. Thank you! *** Who we are: Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, custome…
Skills: SQL, Snowflake, Sigma Computing, Business Intelligence, Data Analysis
Centennial, Colorado, United States · On-site
$95k–$115k/yr
***No agencies or 3rd party Recruiters please. Thank you! *** Who we are: Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, custome…
Skills: Snowflake, Dbt, SQL, Azure Data Factory, Azure Function Apps
Sweetwater, Texas, United States · On-site
Who we are: Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its primary subsidiary, Corn…
Skills: Customer Service, Cash Handling, Excel, Problem Solving, Critical Thinking
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The Customer Service Representative will deliver exceptional service by assisting clients with banking transactions, opening accounts, and educating them on financial products. They are also responsible for maintaining branch operations, including balancing cash drawers and resolving routine transaction discrepancies.
Candidates must have a High School Diploma or GED and at least 2 years of experience in banking or a similar customer-facing financial role. Strong attention to detail, cash handling experience, and proficiency in Microsoft Office are required for success in this position.
Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its primary subsidiary, Cornerstone Capital Bank, the organization operates a community and business banking franchise alongside a premier national home lending, servicing, and home insurance platform-based financial services company dedicated to helping families, businesses, and communities thrive.
Guided by a core Mission, Vision, and Convictions statement, Cornerstone operates 17 full-service banking locations across major Texas markets and more than 150 mortgage offices nationwide. The company has served nearly 700,000 customers through its family of brands, including Cornerstone Home Lending, Roscoe Bank, Peoples Bank, Cornerstone Servicing, and Cornerstone Insurance. Supported by 1,600 team members, Cornerstone is consistently recognized as a Fortune-certified Great Place to Work® and a Top Workplace.
Formed through the combination of Cornerstone Home Lending and The Roscoe State Bank, Cornerstone brings more than a century of experience and is the highest-capitalized new bank in Texas history.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
We are seeking a Banking Customer Service Representative to join our branch team! You'll be on the front lines of delivering exceptional service while working for an innovative community bank with commercial lending expertise, a national mortgage lending platform, and a digital deposit bank serving customers across more than 40 states.
As a Customer Service Representative, you'll play a key role in creating an outstanding customer experience by assisting with everyday banking transactions, opening new accounts, educating customers on financial products and digital banking services, and building lasting relationships. This role combines the responsibilities of both a Personal Banker and Teller, making it ideal for someone who enjoys variety, problem-solving, and helping customers achieve their financial goals.
What you’ll do:
• Deliver exceptional customer service by assisting clients in person and over the phone while creating a welcoming banking experience.
• Build relationships with customers by listening to their needs and identifying appropriate banking products and services.
• Open and maintain consumer deposit accounts, including checking, savings, money market, certificates of deposit, and other retail banking products.
• Recommend banking products and services, including consumer lending and deposit solutions, based on customers' financial goals.
• Assist customers with debit card maintenance, including instant issue card creation, replacements, PIN assistance, and troubleshooting.
• Educate customers on digital banking services, including online banking, mobile banking, and other self-service tools.
• Answer customer questions regarding accounts, products, services, and general banking inquiries.
• Process account maintenance requests, stop payments, account closures, and related documentation.
• Ensure compliance with all bank policies, procedures, and applicable banking regulations.
• Refer complex customer issues to appropriate team members while resolving routine requests independently.
• Process customer transactions accurately and efficiently.
• Balance teller drawer daily while maintaining established cash limits.
• Operate, maintain, and balance cash dispensing equipment and ATMs.
• Research and resolve routine transaction discrepancies.
• Assist with branch operational support and contribute to the overall success of the branch team.
What you’ll need to be successful:
Success in this job relies on your time management skills, organization, and positive attitude. In addition, you’ll need the following qualifications:
• Outstanding customer service skills with a genuine desire to help others.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Strong organizational, problem-solving, and critical-thinking skills.
• Self-motivated with the ability to work independently and as part of a team.
• Adaptability and willingness to learn new products, services, and technology.
• Intermediate proficiency in Microsoft Excel and Microsoft Office applications.
• Experience opening new accounts and processing retail banking transactions preferred.
• Cash handling experience required.
• Knowledge of retail banking products, consumer lending, and digital banking services preferred.
• Knowledge of bank compliance, laws, and regulations.
• High School Diploma / GED Required
• This position requires 2+ years of experience in banking, financial services, teller operations, personal banking, or a similar customer-facing financial role preferred.
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance-based bonus based on position and department.
What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone.
Cornerstone Home Lending is a full-service mortgage lender. Thirty years later, we're still committed to the core values we started with: lending with a servant's heart, closing mortgages on time, treating our borrowers like people and not just a number, and making buying a house feel easy. Cornerstone Home Lending, a division of Cornerstone Capital Bank, SSB. Member FDIC NMLS #2258 | www.nmlsconsumeraccess.org 1177 West Loop South, STE 700 Houston, TX 77027 713-621-4663 Equal Housing Lender
Offices: 1177 West Loop S, Houston, Texas, US
Cornerstone Home Lending is a full-service mortgage lender. Thirty years later, we're still committed to the core values we started with: lending with a servant's heart, closing mortgages on time, treating our borrowers like people and not just a number, and making buying a house feel easy. Cornerstone Home Lending, a division of Cornerstone Capital Bank, SSB. Member FDIC NMLS #2258 | www.nmlsconsumeraccess.org 1177 West Loop South, STE 700 Houston, TX 77027 713-621-4663 Equal Housing Lender
Offices: 1177 West Loop S, Houston, Texas, US
