Baxter, Minnesota, United States · On-site
The Business Order Engineer is responsible for the full lifecycle of business service orders, from pre-sales validation through post-installation support. Key responsibilities include ensuring service orders are accurate…
Skills: Order Management, Pre-sales Validation, Technical Consultation, Account Auditing, Microsoft Word
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Manages the full lifecycle of business service orders from pre-sales validation and pricing review to post-installation support. Coordinates between internal teams, vendors, and members to ensure accurate service activation and performs account audits for renewals.
Requires an associate or bachelor's degree in computer/information science or five or more years of equivalent experience. Must possess advanced knowledge of network and sales processes within the telecommunications industry.
The Business Order Engineer is responsible for the full lifecycle of business service orders, from pre-sales validation through post-installation support. Key responsibilities include ensuring service orders are accurate and complete by reviewing pricing, configurations, and contracts. Provides pre-sales support and coordinates with members, internal departments and external partners. Ensures that the order process timeline requirements from submission to activation are met and communication is maintained with all stakeholders. Handles technical consultations and account setup post-install. Performs audits for accounts for renewals, resolves service issues, and recommends process improvements.
Reports To: Sales Manager
FLSA Status: Non-Exempt
Requirements
*In addition to the above, this position will perform other work-related duties as assigned. These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.
CTC MISSION:
To empower our members, employees, and communities through exceptional service and life changing technology solutions for a sustainable future.
CTC VISION:
Through technology leadership, smart growth, and community engagement, our cooperative will demonstrate extraordinary focus to positively transform those we serve.
Supervision Received:
Works under the direction of the Sales Manager and/or Senior Management.
Supervision Exercised:
None
Knowledge, Skills, and Abilities:
Education and Experience:
Associate degree or bachelor’s degree in computer or information science field, or the equivalent in experience of five or more years of experience in a similar position. Requires advanced knowledge of network and sales processes. Knowledge of telecommunication and data networking industry a plus.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is frequently required to see; hear; talk; grasp; feel, and finger equipment to complete assigned job tasks. This position requires prolonged periods sitting at a desk and working on a computer. The employee is regularly required to be able to stand; walk; lift; climb; stoop; kneel; pull; and push. The employee frequently must be able to lift up to 25 pounds.
Travel:
Some travel may be required for the purpose of meetings and trainings. Overnight travel may be required if traveling outside of CTC's existing service area.
Supportive Relationships:
Internal - All employees should work together toward a common goal of continued progress of the company. The employees shall attempt to maintain pleasant working relationships with those in their own and other departments.
External – Employees shall remember that quality service is the only reason that the company is in existence. To the individual member, that employee is CTC.
Work Environment:
While performing the essential duties of this job, the employee is regularly exposed to moderate noise (i.e., business office with computers, phone, printers, light traffic); ability to work in a confined area (i.e., office, cubicle); and ability to sit at a computer terminal for an extended period of time.
This factor measures the surroundings and physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Key Responsibilities
Results
PRE-SALES & ORDER VALIDATION 30%
ORDER MANAGEMENT & COMMUNICATION 30%
MEMBER & PARTNER SUPPORT 20%
ACCOUNT AUDITING 15%
PROFESSIONAL RESPONSIBILITIES 5%
Core Values
Performance 20%
Innovation 20%
Member Experience 20%
Accountability 20%
Competition 20%
Cordova Telephone Cooperative, Inc. is committed to the provision, improvement and expansion of quality, competitively priced communication services in Cordova and the surrounding service area. In 1978 the voters of Cordova approved a resolution providing for the transfer of assets of Cordova Public Utilities-Telephone Utility to Cordova Telephone Cooperative, INC (CTC). And thus, a member-owned telephone cooperative was established. CTC was one of the first local providers of access to the Internet, America's information super highway. It's just one more way CTC brings the world a little closer to its members.
Offices: 611 2nd St, Cordova, Alaska 99574, US
Cordova Telephone Cooperative, Inc. is committed to the provision, improvement and expansion of quality, competitively priced communication services in Cordova and the surrounding service area. In 1978 the voters of Cordova approved a resolution providing for the transfer of assets of Cordova Public Utilities-Telephone Utility to Cordova Telephone Cooperative, INC (CTC). And thus, a member-owned telephone cooperative was established. CTC was one of the first local providers of access to the Internet, America's information super highway. It's just one more way CTC brings the world a little closer to its members.
Offices: 611 2nd St, Cordova, Alaska 99574, US
