Atlanta, Georgia, United States · On-site
Complete Venture Group is a growing organization supporting a portfolio of businesses. Aptive Diagnostics, one of its operating companies, is currently hiring a Customer Success Representative. Aptive Diagnostics | Metro…
Skills: Customer service, Relationship building, Communication, Time management, Problem-solving
Atlanta, Georgia, United States • On-site
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The Customer Success Representative serves as the primary point of contact for healthcare facilities, providing education, training, and support for specimen collection processes. They are responsible for building trusted relationships, resolving customer concerns, and ensuring an exceptional client experience through regular site visits.
Candidates must possess excellent communication and interpersonal skills with a professional, detail-oriented approach. Experience in healthcare, laboratory services, nursing, or customer success is preferred, along with proficiency in Microsoft Office and the ability to travel daily.
Complete Venture Group is a growing organization supporting a portfolio of businesses. Aptive Diagnostics, one of its operating companies, is currently hiring a Customer Success Representative.
Aptive Diagnostics | Metro Atlanta Territory
At Aptive Diagnostics, we believe exceptional customer service is just as important as exceptional laboratory testing. Our Customer Success Representatives are the face of our company, building trusted relationships with healthcare facilities while ensuring they receive the education, support, and service needed to provide outstanding patient care.
If you enjoy building relationships, solving problems, educating others, and working independently in the field, we'd love to hear from you.
The Customer Success Representative (CSR) serves as the primary point of contact for assigned healthcare facilities throughout the Metro Atlanta area. This is a field-based position focused on strengthening customer relationships, providing education and training, supporting specimen collection processes, and ensuring an exceptional client experience.
The ideal candidate is personable, organized, self-motivated, and passionate about delivering white-glove customer service.
Travel is required throughout a territory within approximately a 100-mile radius of Metro Atlanta, including:
Reliable transportation and the ability to travel daily are required.
Build Strong Customer Relationships
Educate & Train Facility Staff
Conduct Facility Visits
During routine site visits you will:
Customer Support & Issue Resolution
Daily Operations
Additional responsibilities include:
Successful Customer Success Representatives are:
At Aptive Diagnostics, our mission is simple: deliver an exceptional customer experience through education, partnership, and service. We believe our clients' success is our success, and we're looking for team members who share that commitment.
If you're ready to make a meaningful impact while building lasting relationships with healthcare professionals across Metro Atlanta, we'd love to meet you.
We handle strategy and operations so you can focus on what you do best.
Complete Venture Group was founded with a simple goal: to create success for others. We handle strategy and operations so you can focus on what you do best.
Offices: 4601 Sheridan St, Suite 600, Hollywood, Florida 33021, US
View all jobs at Complete Venture GroupWe handle strategy and operations so you can focus on what you do best.
Complete Venture Group was founded with a simple goal: to create success for others. We handle strategy and operations so you can focus on what you do best.
Offices: 4601 Sheridan St, Suite 600, Hollywood, Florida 33021, US
View all jobs at Complete Venture Group