Training & Technical Assistance Associate

Boston, MA| Partially Remote | Full-time

About Compass

Compass is an innovative, mission-driven organization that supports families with low incomes to save for their future and access greater economic opportunity. We believe in our clients and their ability to achieve their goals and dreams. We operate high-quality financial coaching and savings programs and pursue opportunities to shape the national approach to poverty through practice and policy change. Compass is also an emerging leader in a national effort to leverage housing assistance as a platform for economic mobility. We are looking for people who want to be part of taking our programs and our impact to the next level.

Our mission is to partner with families with low incomes to build assets as a pathway out of poverty. We focus on reaching families led by Black and/or Latinx women.

To achieve our mission, we operate client-centered savings and financial coaching programs, deliver training and technical assistance to other practitioners, and shape policy solutions that dismantle barriers to asset building.

For more information, please visit our website, www.compassworkingcapital.org.

About The Family Self-Sufficiency (FSS) Program

Congress created the FSS program in 1990 as an employment and savings program for families in federally subsidized housing. The program combines a powerful savings incentive with service delivery to support residents in reaching their goals. It is the nation’s largest asset-building program for families with low incomes.

Since 2010, Compass has partnered with public housing agencies and other affordable housing providers to operate an asset-building model for the FSS program — the first nonprofit organization in the country to do so.

About the Job

We are looking for a results-oriented, highly organized, and collaborative individual to provide programmatic and operational support on our Programs Team. This associate will support initiatives core to the Programs Team’s field-building work, provide day-to-day coordination for our online training and community-building platform, assist with the development of training and technical assistance offerings to housing partners, and support the planning and execution of our National FSS Conference. The Training & Technical Assistance Associate will also play a key role in ensuring smooth and efficient Programs team operations and will support the delivery of high-quality services to Compass’ partners and stakeholders. This position reports to the Training and Technical Assistance Manager.

All Compass staff embody our values, including:

Believe in People: At Compass, we have a fundamental belief in all clients and their ability to achieve their goals and dreams. Our unique approach to coaching fosters a culture of aspiration, dignity, and hope.

Pursue Excellence: We hold ourselves to the highest professional and ethical standards in every aspect of our work, and we strive to always do better.

Go Further Together: Our team builds trust, respects each other, and acts with care and empathy. We believe in harnessing our strengths to find joy in what we do and in doing this work as a team, and to bring out the best in each other.

Primary Responsibilities

• Support the delivery of Compass’ training and technical assistance offerings to partners:
• • Maintain knowledge of the organization’s core FSS and financial coaching programs. 
  • Assist with the development of FSS training materials to promote best practices and client-centered programming.
  • Coordinate and lead training sessions with partners: facilitate scheduling, manage Zoom meetings, and lead communications to training attendees. 
  • Assist with the collection of feedback on the impact of training and technical assistance.
  • Assist with tracking the impact of new training initiatives and preparing reports for internal and external stakeholders.

• Assist with the creation and management of content for Compass’ proprietary online learning platform, FSS Link:
• • Upload resource content, ensuring it remains up to date, working closely with other Compass team members as needed to make content updates and develop new materials.
  • Coordinate with the Marketing and Communications team to create marketing materials and/or direct messages to FSS Link users focused on increasing their awareness of services and support on the platform.
  • Respond to posts on the discussion board.
  • Assist with and/or lead monthly webinars, quarterly trainings, and “Community Conversations” for FSS Link members.
  • Provide updates to the FSS Link community about new content and training opportunities.

• National FSS Conference planning and execution: Under the leadership of the Director of Training and Technical Assistance, support the planning and execution of a leading national conference for operators of FSS programs. Responsibilities include but are not limited to: researching potential speakers, supporting agenda creation, managing communication with attendees and speakers, etc.

Other projects and duties in line with Compass’ Strategic Plan and operating goals.

Qualifications and Skills

• Commitment to Compass’ mission and passion for working with families with low incomes
• Cultural humility: openness to and respect for others’ cultures, identities, and lived experiences
• Some knowledge of and familiarity with the FSS program, including program policy and financial coaching topics
• Ability to manage multiple tasks and competing deadlines.
• Strong interpersonal and communication skills, including the ability to communicate clearly, listen effectively, and demonstrate sound judgment.
• Ability to build strong, trusting relationships with partners and staff across the Compass team.
• Strong organizational and execution skills; detail-oriented with the ability to complete work accurately, efficiently, and on time.
• Ability to simplify and clearly present complex concepts in training materials
• Proactive and entrepreneurial mindset with the ability to creatively problem solve, prioritize, create actionable plans, and deliver tangible outcomes in a growing organization.

Preferred

• Knowledge of the Family Self Sufficiency (FSS) Program
• Experience and/or educational background in instructional design, learning experience design, or curriculum design.
• Marketing and communications experience

This job description is not intended to provide a comprehensive listing of all duties or responsibilities. Job duties and responsibilities may change at any time based on the organization’s strategic plan and program partners.

Benefits

• The salary range for this role is $55,590-$64,839, commensurate with experience. We’ll promote your professional growth and development by providing access to a competitive benefits package that include but are not limited to
• Healthcare: medical, dental, vision: Compass covers up to 80% of employee premiums and 80% for dependents. There is no waiting period to enroll in health insurance.
• Paid time off: Employees receive up to 36 Wellness days and 8 holidays per calendar year, plus the final week of the calendar year off and Fridays in August as organizational wide holidays. All employees enjoy a two-hour early closure starting the Friday after Memorial Day through the week of Labor Day.
• Parental Leave: Employees who have been employed for at least three (3) months are eligible to take up to 12 weeks of unpaid leave. *Employee must be with the organization for six (6) months to receive up to twelve (12) weeks of full pay from the organization.
• Retirement plan 401(k) & 3% match
• Life insurance & disability Insurance
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Professional development & certification
• Pre-tax commuter benefits
• Employee Assistance Program (EAP)
• Equipment: $200 one-time stipend for work from home expenses
• Internet Reimbursement: Up to $40 per month for personal internet expenses

Equal Opportunity Statement

Compass Working Capital is an Equal Opportunity Employer. We consider applications for all positions, without regard to age, race, color, ethnicity, national origin, ancestry, creed, religion, gender, gender identity or expression, sexual orientation, citizenship, physical or mental disability, medical condition, genetic information, marital status, veteran status, military status, or any other characteristic protected by applicable law.

Compass Working Capital is committed to ensuring individuals with disabilities receive the accommodations required for them to interview for a position on our team. Should you require accommodations, please contact [email protected].

Compass also provides hiring preference to Section 3 residents. Section 3 Residency is defined as a “low-income resident” of the area where the HUD-assisted project is located.

For the purposes of Section 3, "low-income" is defined as 80% of the Area Median Income. To learn more information about Section 3 income eligibility, please refer to the Housing and Urban Development (HUD) Webs