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Jobs at Community West Credit Union (Now Hiring) — 1 open

Community West Credit Union logoCommunity West Credit Union

Lending Manager

Kentwood, Michigan, United States · Hybrid

Senior

Description Join the Community West Family! At Community West Credit Union, we believe in people helping people. For over 50 years, we’ve proudly served our West Michigan communities with integrity, personalized care, an…

Skills: Leadership, Employee Coaching, Consumer Lending, Indirect Lending, Mortgage Lending

Community West Credit Union logo

Lending Manager

Community West Credit Union

Kentwood, Michigan, United States • Hybrid

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SeniorHybrid · 3 days in office

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  • Full-time
  • 401(k), Paid Time Off, Casual Dress Code, Work/Life Balance, Growth Opportunities
  • Posted 10d ago
  • ~40 hrs/week

Responsibilities

Lead and develop the lending team while overseeing direct, indirect, and employee lending operations. Ensure sound underwriting practices, regulatory compliance, and the delivery of an exceptional member experience.

Requirements

Requires 5-8 years of financial institution or lending experience with strong leadership and credit analysis skills. Proficiency in Microsoft Office and the ability to manage complex lending portfolios is essential.

Full job description

Description

Join the Community West Family!   


At Community West Credit Union, we believe in people helping people. For over 50 years, we’ve proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better.  

If you’re looking for a pl ace where your work truly matters—and where you’re supported, valued, and encouraged to grow—your next career step is right here! We don’t just offer a job; we offer a workplace you can be proud of:  

Exceptional Benefits:

  • 401(k) eligibility at 90 days
  • Generous PTO starting in your first year
  • Casual, comfortable dress code
  • Healthy work/life balance
  • Investment in growth opportunities

Role Responsibilities: As the Lending Manager, you will lead the organization's direct and indirect lending operations, ensuring sound underwriting practices, operational efficiency, regulatory compliance, and an exceptional member experience. In partnership with leadership, you will help achieve lending objectives, support strategic growth initiatives, and drive continuous process improvement. Key responsibilities include:

  • Lead, coach, and develop a high-performing lending team through effective hiring, onboarding, training, performance management, and ongoing professional development.
  • Oversee direct, indirect, and employee lending activities, ensuring sound underwriting decisions, risk management, and adherence to credit union policies.
  • Monitor lending performance, analyze trends and portfolio metrics, and provide reporting and recommendations that support organizational goals and strategic decision-making.
  • Ensure accurate loan documentation, underwriting records, and regulatory compliance while maintaining high standards for quality control across lending operations.
  • Identify opportunities to improve processes, workflows, and efficiencies through data analysis, system optimization, and continuous improvement initiatives.
  • Resolve complex member concerns and escalated lending matters while delivering exceptional service and positive member experiences.
  • Support the day-to-day operations of the Loan Center, including workflow management, board reporting, policy administration, audit support, and departmental projects.
  • Partner with Marketing and other departments to promote lending products, strengthen member and dealer relationships, and support loan growth objectives.
  • Collaborate across the organization to enhance operational effectiveness, improve service delivery, and support strategic initiatives.
  • Serve as a subject matter expert on lending systems, underwriting tools, and lending-related processes while supporting reporting and project implementation efforts.
  • Develop and deliver training programs, educational resources, and ongoing support to strengthen underwriting knowledge, lending consistency, and staff performance.
  • Promote and support loan protection products and ancillary services through employee education, performance monitoring, and coaching.
  • Build and maintain strong dealer partnerships while supporting indirect lending operations, centralized lending functions, and relationship management activities.
  • Assist with audits, examinations, compliance reviews, and regulatory requests to ensure ongoing adherence to internal policies and external requirements.
  • Provide operational support across all lending channels, including indirect, mortgage, participation, and centralized lending functions as business needs require.

Knowledge & Skills: 

  • 5-8 years of financial institution/lending experience or related work experience. 
  • Strong leadership skills, including experience with employee coaching, development, performance management, and team building.
  • Strong knowledge of consumer, indirect, and mortgage lending principles, including credit analysis, income evaluation, risk assessment, and loan policy application.
  • Strong organizational, analytical, and problem-solving skills are required.
  • Highly developed strong verbal and written communication skills.
  • Excellent time management skills.
  • Ability to multi-task and prioritize.
  • Strong attention to detail, including research and reporting skills.
  • Proficient in Microsoft Outlook, Word and Excel.

Work Environment: Monday–Friday, 8:30AM–5:00PM EST, with a hybrid work schedule that includes three days per week in the office.

Ready to Make a Difference?

Be part of a team that supports you, celebrates your growth, and makes a real impact in your community.  

Apply today and grow with Community West!  

**Only complete application will be considered.
 

Related keywords

UnderwritingRegulatory ComplianceRisk ManagementLoan DocumentationQuality ControlPortfolio MetricsLoan CenterDealer PartnershipsCredit UnionFinancial InstitutionConsumer LendingMortgage LendingIndirect LendingMicrosoft WordMicrosoft ExcelMicrosoft Outlook

About Community West Credit Union

LinkedInVisit site

Helping you save money and reach goals for today and tomorrow by doing what’s right for members.

Industry
Financial Services
Company size
51-200 employees
Founded
1967
Headquarters
Kentwood, Michigan
LinkedIn followers
702

Community West Credit Union is a federally insured credit union committed to serving those who reside, are employed, attend school, or worship in Allegan, Barry, Ionia, Kent, or Ottawa counties in West Michigan. Because we are a member owned, not-for-profit organization, we are able to offer our members services like auto loans and mortgages with lower rates than traditional banks can offer. We also offer a loyalty rewards programs, ATMs with no fees, and group rates on insurance and other services. With our network of over 30,000 fee-free ATMs nationwide, our members can travel with ease knowing CWCU is always there to serve them. Here at CWCU, we strongly believe in giving back to the community and hiring employees who are service-minded. Most recently, we have made an effort volunteer at Kids'​ Food Basket and Gilda's Club and participated in a variety of community events like local parades, races and festivals. Federally Insured by NCUA | Equal Housing Opportunity | NMLS# 607371

Offices: 5801 Broadmoor Ave SE, Kentwood, Michigan 49512, US · 303 Arlington St, Middleville, Michigan 49333, US · 3089 44th St., Grandville, MI 49418, US · 3 N Monroe St, Rockford, Michigan 49341, US · 4555 W River Dr NE, Comstock Park, Michigan 49321, US

FinanceMortgageCreditLoansSavingsPersonal FinanceCredit CardsAuto LoansPersonal LoansMortgage Loans
View all jobs at Community West Credit Union

About Community West Credit Union

LinkedInVisit site

Helping you save money and reach goals for today and tomorrow by doing what’s right for members.

Industry
Financial Services
Company size
51-200 employees
Founded
1967
Headquarters
Kentwood, Michigan
LinkedIn followers
702

Community West Credit Union is a federally insured credit union committed to serving those who reside, are employed, attend school, or worship in Allegan, Barry, Ionia, Kent, or Ottawa counties in West Michigan. Because we are a member owned, not-for-profit organization, we are able to offer our members services like auto loans and mortgages with lower rates than traditional banks can offer. We also offer a loyalty rewards programs, ATMs with no fees, and group rates on insurance and other services. With our network of over 30,000 fee-free ATMs nationwide, our members can travel with ease knowing CWCU is always there to serve them. Here at CWCU, we strongly believe in giving back to the community and hiring employees who are service-minded. Most recently, we have made an effort volunteer at Kids'​ Food Basket and Gilda's Club and participated in a variety of community events like local parades, races and festivals. Federally Insured by NCUA | Equal Housing Opportunity | NMLS# 607371

Offices: 5801 Broadmoor Ave SE, Kentwood, Michigan 49512, US · 303 Arlington St, Middleville, Michigan 49333, US · 3089 44th St., Grandville, MI 49418, US · 3 N Monroe St, Rockford, Michigan 49341, US · 4555 W River Dr NE, Comstock Park, Michigan 49321, US

FinanceMortgageCreditLoansSavingsPersonal FinanceCredit CardsAuto LoansPersonal LoansMortgage Loans
View all jobs at Community West Credit Union

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