Philadelphia, Pennsylvania, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation
Philadelphia, Pennsylvania, United States · Remote OK
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers…
Skills: Java, Spring Boot, RESTful API Design, Angular, TypeScript
Daly City, California, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Communication, Critical Thinking, Problem Solving, Customer-Focused, Persuasion
Salem, Oregon, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Adaptability, Communication, Critical Thinking, Problem Solving, Customer-Focused
Tigard, Oregon, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Contract Sales, Customer Experience (CX), Results-Oriented, Negotiation, Sales Prospecting
Naperville, Illinois, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Communication, Critical Thinking, Problem Solving, Customer-Focused, Persuasion
State College, Pennsylvania, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Adaptability, Communication, Critical Thinking, Problem Solving, Persuasion
Pittsburgh, Pennsylvania, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Account Management, Customer Relationship Management (CRM), Direct Selling, Product Positioning, Sales
Knoxville, Tennessee, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Adaptability, Communication, Critical Thinking, Problem Solving, Persuasion
Philadelphia, Pennsylvania, United States · On-site
Comcast Spectacor is a leading sports and entertainment company with a diverse portfolio including the National Hockey League’s Philadelphia Flyers, the award-winning Xfinity Mobile Arena, and the worldclass esports fran…
Skills: Cameras, Customer Experience (CX), Live Events, Video Playback, Replay Operation
Waterbury, Connecticut, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Communication, Critical Thinking, Problem Solving, Customer-Focused, Persuasion
Jacksonville, Florida, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Adaptability, Communication, Critical Thinking, Problem Solving, Customer-Focused
Pittsburgh, Pennsylvania, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Communication, Critical Thinking, Problem Solving, Customer-Focused, Persuasion
Lakewood, Colorado, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation
Mount Laurel, New Jersey, United States · Remote OK
$117k–$176k/yr
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers…
Skills: Communication, Network Routing, Network Security, Scripting, Vulnerability Remediation
Rockford, Illinois, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation
Miramar, Florida, United States · On-site
Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every …
Skills: Business, Sales, Sales Calls, Sales Objectives, Sales Revenue
San Jose, California, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Communication, Critical Thinking, Problem Solving, Customer-Focused, Persuasion
Morton Grove, Illinois, United States · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation
Chennai, Tamil Nadu, India · On-site
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Skills: Ad Operations, Staff Supervision, Performance Management, Crisis Resolution, Project Assignment
Philadelphia, Pennsylvania, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Retail Service Associate provides technical and operational support for Xfinity Mobile, including device activations, troubleshooting, and customer education. They also maintain store visual standards and handle equipment returns and exchanges to ensure a high-quality customer experience.
Candidates must have a High School Diploma or GED and 0-2 years of relevant work experience. Strong communication skills and a passion for technology and teamwork are required.
Primary Responsibilities — Mobile Focused
Mobile Activations & Customer Education
Provide a white-glove experience activating new devices or BYOD to the network.
Guide customers through tablet setup and connectivity options.
Support activation and pairing of wearable devices for seamless use.
Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
Demonstrate basic features and capabilities of devices to increase customer confidence.
Mobile Escalations
Troubleshoot and resolve complex device or service issues.
Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
Use advanced tools to manage escalations.
Mobile Support
Assist customers with transferring contacts, emails, and media.
Provide password resets with appropriate credential verification.
Activate and configure SIM or eSIM for device connectivity.
Perform in-depth diagnostics to identify and resolve issues.
Process returns or exchanges in compliance with company policies.
Assist with warranty claims and replacement processes.
Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
Secondary Responsibilities — When No Primary Actions Occur or on Red Floor
Customer Check-In
Provide hands-on demonstrations of devices and features to enhance value.
Operations
Support store resets for proper merchandising and operational readiness.
Maintain visual standards and product placement for optimal customer experience.
Inspect back-of-house to ensure clean, secure, and properly placed inventory.
Express Transactions
Facilitate quick device swaps for customers.
Process equipment returns efficiently while ensuring compliance.
Expectations for All Employees
Understand and follow the Comcast Operating Principles.
Own the customer experience and promote digital options at every touchpoint.
Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
Win as a team through collaboration and openness to new ideas.
Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
Drive results and operational excellence.
Foster and support a culture of inclusion.
Do what’s right for customers, teammates, communities, and investors.
Disclaimer
This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Certifications (if applicable)
Welcome to Comcast. From the connectivity and platforms we provide to the content and experiences we create, we bring people together, globally. Our people think the world of our work, and that’s why our work is the best in the world.
Offices: Philadelphia, PA 19103, US · 30 Rockefeller Plaza, New York, New York 10020, US · 10 Universal City Plaza, Universal City, California 91608, US · 1050 Enterprise Way, Sunnyvale, California 94089, US · 1000 Universal Studios Plaza, Universal Parks & Resorts, Florida 32819, US
Welcome to Comcast. From the connectivity and platforms we provide to the content and experiences we create, we bring people together, globally. Our people think the world of our work, and that’s why our work is the best in the world.
Offices: Philadelphia, PA 19103, US · 30 Rockefeller Plaza, New York, New York 10020, US · 10 Universal City Plaza, Universal City, California 91608, US · 1050 Enterprise Way, Sunnyvale, California 94089, US · 1000 Universal Studios Plaza, Universal Parks & Resorts, Florida 32819, US
