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Full-time
Paid time off, Holiday pay, Medical insurance, Dental insurance, Vision insurance, Disability insurance
Posted 5d ago
~40 hrs/week
Responsibilities
The Front Desk Agent is responsible for efficiently managing guest check-in and check-out processes while resolving guest issues and special requests. They also support the Guest Services team with financial tasks and provide concierge-style assistance for reservations.
Requirements
Previous hospitality or customer service experience is preferred, along with proficiency in cash handling and point of sale systems. Candidates must possess strong written and verbal communication skills to ensure exceptional guest experiences.
Full job description
Front Desk Agent | Knob Hill Inn
Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.
Let’s start off with the most important part - what’s in it for you: The Perks
*Eligibility of perks is dependent upon job status
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:
"People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What Success Looks Like: Your Impact
Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Be knowledgeable and proficient with the property management system.
Operate the PBX and Radio paging system according to procedures.
Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
Conduct adequate follow-up with both guest and fellow team members.
Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
What You Bring
Previous hospitality or customer service experience preferred.
Previous experience in cash handling & computerized Point of Sale system preferred.
Strong written and verbal communication skills required
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Where you’ll work: Experience warm and inviting European charm at the Knob Hill Inn Sun Valley. Whether you're looking to discover a memorable winter wonderland at America's first destination ski resort, or experience summer fun in the majestic mountains, Knob Hill Inn is your hotel of choice for the perfect retreat. Within walking distance to downtown Ketchum and close to all the amenities Sun Valley resort has to offer, the Inn is located in a peaceful setting with stunning views of world-famous Bald Mountain, the majestic Smokey and Boulder Mountain ranges. And dining in The Grill at Knob Hill is a favorite for both guests and locals during any season.
The Inn's 29 guestrooms and suites offer a variety of options, most of which are generously sized and feature a marble tiled, five-fixture bathroom with an oversized tub, radiant floor heating, wet bar, dressing area, and balconies to enjoy the spectacular Sun Valley views.
The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
Related keywords
Front DeskHospitalityCustomer ServiceProperty Management SystemCash HandlingPoint of SaleGuest RelationsConciergeCheck-inCheck-outPBXRadio PagingHotel OperationsKetchumSun ValleyColumbia Hospitality
For big dreamers with a love for creating exceptional experiences, Columbia Hospitality delivers unparalleled service and entrepreneurial energy through a values-first, mission-driven approach.
Leading the industry in creative expertise, experiential moments, relationship building, and financial rigor, our team transforms hospitality visions into reality.
Trailblazing and adaptable, Columbia Hospitality is the go-to operator, consultant, employer, and overall solutions provider for distinctive brands and unique venues across the nation.
OUR VALUES AND PHILOSOPHY
At Columbia Hospitality, the foundation for our success is our values, which drive our interactions with guests, team members, and owners. These core values, clear vision and strong passion for creating exceptional experiences have been an integral part of Columbia’s success and growth.
ENTHUSIASM
We bring passion and fun to every aspect of what we do.
RESPECT
We treat all people with courtesy and regard.
CREATIVITY
We apply our imagination to innovate and improve guest experiences.
HONESTY
We act with integrity and are truthful in our interactions.
INCLUSION
We seek and celebrate diversity and differences.
ACCOUNTABILITY
We take responsibility for the results of our actions.
At Columbia Hospitality, our mission is OMG! Own the Values. Make it Fun. Get it Done. Contact us today, and let us help you achieve success.
Offices: 2200 Alaskan Way, Suite 200, Seattle, WA 98121, US
hospitality managementhospitality consultinghotel managementconference center managementasset managementgolf course managementprivate club managementdistinctive venue managementreceivershipsand executive search
For big dreamers with a love for creating exceptional experiences, Columbia Hospitality delivers unparalleled service and entrepreneurial energy through a values-first, mission-driven approach.
Leading the industry in creative expertise, experiential moments, relationship building, and financial rigor, our team transforms hospitality visions into reality.
Trailblazing and adaptable, Columbia Hospitality is the go-to operator, consultant, employer, and overall solutions provider for distinctive brands and unique venues across the nation.
OUR VALUES AND PHILOSOPHY
At Columbia Hospitality, the foundation for our success is our values, which drive our interactions with guests, team members, and owners. These core values, clear vision and strong passion for creating exceptional experiences have been an integral part of Columbia’s success and growth.
ENTHUSIASM
We bring passion and fun to every aspect of what we do.
RESPECT
We treat all people with courtesy and regard.
CREATIVITY
We apply our imagination to innovate and improve guest experiences.
HONESTY
We act with integrity and are truthful in our interactions.
INCLUSION
We seek and celebrate diversity and differences.
ACCOUNTABILITY
We take responsibility for the results of our actions.
At Columbia Hospitality, our mission is OMG! Own the Values. Make it Fun. Get it Done. Contact us today, and let us help you achieve success.
Offices: 2200 Alaskan Way, Suite 200, Seattle, WA 98121, US
hospitality managementhospitality consultinghotel managementconference center managementasset managementgolf course managementprivate club managementdistinctive venue managementreceivershipsand executive search