Front Desk Wellness Specialist

• Patients feel welcomed, supported, and cared for.
  
  
• The schedule is accurate, organized, and productive.
  
  
• Calls, texts, questions, and follow-ups are handled promptly.
  
  
• Patients understand their next steps and remain consistent with care.
  
  
• Payments, billing, and patient information are handled accurately.
  
  
• Doctors and team members receive dependable support.
  
  
• You notice problems, take initiative, and help create solutions.
  
  

• Welcome and check patients in and out.
  
  
• Answer calls, texts, and patient questions professionally.
  
  
• Schedule appointments and help patients stay consistent with care.
  
  
• Collect payments, enter charges, and explain office payment options.
  
  
• Review paperwork and maintain accurate patient information.
  
  
• Communicate clearly with patients, doctors, and team members.
  
  
• Follow established systems, scripts, and office procedures.
  
  
• Assist with patient follow-up, reactivation, referrals, workshops, and wellness promotions.
  
  
• Maintain a clean, organized, and welcoming front office.
  
  
• Support the team wherever needed.
  
  

• Are positive, friendly, and comfortable talking with people.
  
  
• Are dependable, punctual, and accountable.
  
  
• Can multitask in a fast-paced environment while staying accurate.
  
  
• Communicate clearly and confidently.
  
  
• Learn quickly and respond well to coaching.
  
  
• Take initiative without needing constant reminders.
  
  
• Are comfortable discussing appointments, payments, and next steps.
  
  
• Enjoy teamwork and believe health and wellness can change lives.
  
  

• You are frequently late or unreliable.
  
  
• You need repeated reminders to complete tasks.
  
  
• You avoid accountability or difficult conversations.
  
  
• You prefer a slow-paced environment with limited interaction.
  
  
• You resist feedback, systems, or performance expectations.
  
  
• You are looking for a temporary job rather than an opportunity to grow.
  
  

• Full-time, in-person position in Ferndale, Michigan. (Part-time may be considered for an exceptional candidate)
  
  
• Some evening or weekend availability may be required
  
  
• Compensation is based on experience, qualifications, and availability