Requisition ID: 23111 Department: Rec, Cultural & Facility Services Dept. Service: Community Rec, Culture & Sport Services 1 or more Part-time Continuous Positions – up to 24 hours per week Salary Information: $21.859 - …
Requisition ID: 23117 Department: Rec, Cultural & Facility Services Dept. Service: Complexes, Aqua & Specialized Services 1 or more Part-time Continuous Positions – up to 24 hours per week Salary Information: $18.641 - $…
Skills: Program Coordination, Staff Supervision, Public Relations, Leadership, Communication
Requisition ID: 23101 Department: Rec, Cultural & Facility Services Dept. Service: Complexes, Aqua & Specialized Services 1 or more Part-time Continuous Positions – up to 24 hours per week Salary Information: $19.373 - $…
Skills: Surveillance, First Aid, CPR, AED Operation, Rescue Techniques
Moniteur, Arts au niveau intermédiaire (temps partiel)
Ottawa, Ontario, Canada · On-site
$25/hr–$36/hr
Mid level
No de demande : 23109 Direction générale : DG des loisirs, de la culture et des installations Service : Services des loisirs communautaires, de la culture et des sports Un ou plusieurs postes permanents à temps partiel -…
Skills: Arts Instruction, Curriculum Development, Theatre, Dance, Music
Représentant aux services à la clientèle II (temps partiel)
Ottawa, Ontario, Canada · On-site
$18/hr–$19/hr
Entry level
No de demande : 23099 Direction générale : DG des loisirs, de la culture et des installations Service : Services des loisirs communautaires, de la culture et des sports Un ou plusieurs postes permanents à temps partiel -…
Skills: Customer Service, Cash Management, Administrative Support, Microsoft Word, Microsoft Excel
No de demande : 23111 Direction générale : DG des loisirs, de la culture et des installations Service : Services des loisirs communautaires, de la culture et des sports Un ou plusieurs postes permanents à temps partiel -…
Skills: Customer Service, Leadership, Cash Management, Organizational Skills, Decision Making
Recreation and Culture Specialist, House Facilitator (Part-time)
Ottawa, Ontario, Canada · On-site
$21/hr–$25/hr
Entry level
Requisition ID: 23110 Department: Rec, Cultural & Facility Services Dept. Service: Community Rec, Culture & Sport Services 1 or more Part-time Continuous Positions – up to 24 hours per week Salary Information: $21.859 - …
Skills: Public Relations, Leadership, Communication, Organizational Skills, Staff Supervision
Spécialiste des loisirs et de la culture 1- Responsables des installations du théâtre(temps partiel)
Ottawa, Ontario, Canada · On-site
$21/hr–$25/hr
Mid level
No de demande : 23110 Direction générale : DG des loisirs, de la culture et des installations Service : Services des loisirs communautaires, de la culture et des sports Un ou plusieurs postes permanents à temps partiel -…
Skills: Public Relations, Leadership, Organization, Teamwork, Employee Supervision
No de demande : 23103 Direction générale : DG des loisirs, de la culture et des installations Service : Complexes récréatifs, Activités aquatiques et Services spécialisés Un ou plusieurs postes permanents à temps partiel…
Skills: Specialized Medical Interventions, Clinical Skills, Crisis Prevention, Pediatrics, Rehabilitation
Requisition ID: 23099 Department: Rec, Cultural & Facility Services Dept. Service: Community Rec, Culture & Sport Services 1 or more Part-time Continuous Positions – up to 24 hours per week Salary Information: $18.247 - …
Skills: Cash Management, Administrative Support, Customer Service, Program Registration, Clerical Support
Requisition ID: 23109 Department: Rec, Cultural & Facility Services Dept. Service: Community Rec, Culture & Sport Services 1 or more Part-time Continuous Positions – up to 24 hours per week Salary Information: $25.120 - …
Skills: Theatre Instruction, Dance Instruction, Music Instruction, Visual Arts Instruction, Literary Arts Instruction
Requisition ID: 23103 Department: Rec, Cultural & Facility Services Dept. Service: Complexes, Aqua & Specialized Services 1 or more Part-time Continuous Positions – up to 24 hours per week Salary Information: $35.548 - $…
Skills: Nursing Care, Specialized Medical Interventions, Clinical Skills, Crisis Prevention, Crisis Intervention
Spécialiste des sports, niveau avancé (temps partiel)
Ottawa, Ontario, Canada · On-site
$35/hr–$47/hr
Senior
No de demande : 23126 Direction générale : DG des loisirs, de la culture et des installations Service : Complexes récréatifs, Activités aquatiques et Services spécialisés Type d'emploi : Un ou plusieurs postes permanents…
Skills: Program Planning, Sports Instruction, Leadership, Interpersonal Communication, Organization
Requisition ID: 23126 Department: Rec, Cultural & Facility Services Dept. Service: Complexes, Aqua & Specialized Services Employment Type: 1 or more Part-time Continuous Positions – up to 24 hours per week Affiliation: C…
Skills: Program Planning, Instruction, Coaching, Coordination, Interpersonal Communication
Spécialiste, Sport, niveau intermédiaire, Instructeur de glace (temps partiel)
Ottawa, Ontario, Canada · On-site
$25/hr–$36/hr
Mid level
No de demande : 23129 Direction générale : DG des loisirs, de la culture et des installations Service : Services des loisirs communautaires, de la culture et des sports Type d'emploi : Un ou plusieurs postes permanents à…
Skills: Ice Instruction, Program Planning, Staff Supervision, Program Coordination, Customer Service
Requisition ID: 23129 Department: Rec, Cultural & Facility Services Dept. Service: Community Rec, Culture & Sport Services Employment Type: 1 or more Part-time Continuous Positions – up to 24 hours per week Affiliation: …
Skills: Sport Instruction, Coaching, Program Coordination, Staff Supervision, Interpersonal Communication
Requisition ID: 23125 Department: Rec, Cultural & Facility Services Dept. Service: Complexes, Aqua & Specialized Services Employment Type: 1 or more Part-time Continuous Positions – up to 24 hours per week Affiliation: C…
Skills: Group Leadership, Creative Thinking, Flexibility, Advanced Communication, Initiative
Spécialiste en loisirs thérapeutiques (Divers endroits)
Ottawa, Ontario, Canada · On-site
$25/hr–$36/hr
Mid level
No de demande : 23065 Direction générale : DG des loisirs, de la culture et des installations Service : Complexes récréatifs, Activités aquatiques et Services spécialisés Un ou plusieurs postes permanents à temps partiel…
Skills: Therapeutic Recreation, Leadership, Program Design, Crisis Intervention, Customer Service
Requisition ID: 23138 Department: Rec, Cultural & Facility Services Dept. Service: Facility Operations Service Employment Type: 1 or more Part-time Continuous Positions – up to 24 hours per week Affiliation: CUPE 503 - I…
Skills: Facility Maintenance, Cleaning Techniques, WHMIS, Customer Service, Health and Safety Legislation
No de demande : 23138 Direction générale : DG des loisirs, de la culture et des installations Service : Services d’exploitation des installations Type d'emploi : Un ou plusieurs postes permanents à temps partiel - Jusqu’…
Skills: Facility Cleaning, Safety Procedures, Chemical Handling, WHMIS, Customer Service
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$21/hr–$25/hr
Part-time
high school
Posted 21d ago
Apply by Jun 7
~24 hrs/week
Responsibilities
Supervise daily guest services activities and ensure theatre policies and procedures are maintained. Provide guidance to Customer Service Attendants and act as the primary contact for problem resolution with patrons and staff.
Requirements
Requires a high school diploma and at least one year of customer service experience in a cultural setting. Must hold current Standard First Aid, CPR/AED certifications and AODA Customer Service training.
Full job description
Requisition ID: 23111 Department: Rec, Cultural & Facility Services Dept. Service: Community Rec, Culture & Sport Services 1 or more Part-time Continuous Positions – up to 24 hours per week Salary Information: $21.859 - $25.770 per hour (2024 rates of pay) Various Shifts: Days, Evenings, Weekends Affiliation: CUPE 503 PT - RC & Aquatics/CUPE 503 PT Rec Location: Various locations City: Ottawa, ON Job Category: Recreation, Cultural & Facility Services Application Close: 06/06/2027
JOB SUMMARY
Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research.
You are responsible to supervise day to day activities in guest services, ensure that theatre policies and procedures are maintained, and promote excellent customer service relations. You also: provide support in delivery of cash management; clerical/administrative support; technical duties; general supervision and quality service to customers and clients; monitor, train and provide guidance to Customer Service Attendants; and act as first contact for problem resolution with patrons, tenants, maintenance staff and building security.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Minimum of 1 year of experience customer service by phone and in person in a cultural setting.
CERTIFICATIONS AND LICENCES
Current Standard First Aid, CPR and/or AED certificates
AODA Customer Service/IASR Training
KNOWLEDGE
Demonstrated expertise with computers and an ability to develop a comprehensive understanding and expertise with corporate software applications.
Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
COMPETENCIES, SKILLS AND ABILITIES
Excellent organizational skills and an ability to work in a multi-task environment.
Demonstrated effective decision-making and judgment.
Demonstrated leadership abilities.
Understanding of cash management and process systems
Self Starter
Flexibility
Proven team leader
Demonstrated ability to manage complex demands simultaneously
WHAT YOU NEED TO KNOW
Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [email protected].
Related keywords
Box OfficeGuest ServicesAODAStandard First AidCPRAEDCash ManagementCultural SettingPublic ProgrammingCUPE 503Criminal Records CheckHealth and Safety LegislationCustomer Service Attendants
A place to grow your career! / C’est l’endroit idéal pour faire progresser votre carrière!
Industry
Government Administration
Company size
10,001+ employees
Founded
1855
Headquarters
Ottawa, Ontario
LinkedIn followers
110,887
The City of Ottawa offers a diverse range of career options. City employees work across 110+ business lines to deliver one thing: excellent service to Ottawa’s residents, businesses and visitors.
Whether you want to work in IT, recreation, accounting, engineering, customer service, project management, the trades, emergency services, health care or more, you can find what you're looking for at the City. Visit ottawa.ca/jobs to view all career opportunities.
La Ville d’Ottawa offre un large éventail de choix de carrières. Les membres du personnel de la Ville travaillent dans plus de 110 secteurs d’activité pour offrir un excellent service aux résidents, aux entreprises et aux visiteurs d’Ottawa.
Que vous vouliez travailler dans les technologies de l’information, les loisirs, la comptabilité, le génie, le service à la clientèle, la gestion de projet, les corps de métier, les services d’urgence, les soins de santé ou ailleurs, vous trouverez ce que vous cherchez à la Ville. Consultez ottawa.ca/emplois pour voir toutes les possibilités d’emploi.
Offices: 110 Laurier Ave W, Ottawa, Ontario K1P, CA
Muncipal GovermentOntarioCity of OttawaGovernmentEmployment OpportunitiesBilingual OpportunitiesUnilingual OpportunitiesDiversity and Inclusionand National Capital RegionHealth Care
A place to grow your career! / C’est l’endroit idéal pour faire progresser votre carrière!
Industry
Government Administration
Company size
10,001+ employees
Founded
1855
Headquarters
Ottawa, Ontario
LinkedIn followers
110,887
The City of Ottawa offers a diverse range of career options. City employees work across 110+ business lines to deliver one thing: excellent service to Ottawa’s residents, businesses and visitors.
Whether you want to work in IT, recreation, accounting, engineering, customer service, project management, the trades, emergency services, health care or more, you can find what you're looking for at the City. Visit ottawa.ca/jobs to view all career opportunities.
La Ville d’Ottawa offre un large éventail de choix de carrières. Les membres du personnel de la Ville travaillent dans plus de 110 secteurs d’activité pour offrir un excellent service aux résidents, aux entreprises et aux visiteurs d’Ottawa.
Que vous vouliez travailler dans les technologies de l’information, les loisirs, la comptabilité, le génie, le service à la clientèle, la gestion de projet, les corps de métier, les services d’urgence, les soins de santé ou ailleurs, vous trouverez ce que vous cherchez à la Ville. Consultez ottawa.ca/emplois pour voir toutes les possibilités d’emploi.
Offices: 110 Laurier Ave W, Ottawa, Ontario K1P, CA
Muncipal GovermentOntarioCity of OttawaGovernmentEmployment OpportunitiesBilingual OpportunitiesUnilingual OpportunitiesDiversity and Inclusionand National Capital RegionHealth Care