Pittsburgh, Pennsylvania, United States · On-site
New Hire Salary Expectation: 50,000.00/year ($24.04/hourly) Be a part of one of the most exciting new delivery channels at Citizens. Transactions aren’t at the heart of banking — relationships are. You look customers in …
Skills: Spanish Proficiency, Customer Service, Financial Transactions, Video Communication, Digital Banking Education
Westwood, Massachusetts, United States · Hybrid
$120k–$163k/yr
As a Senior Customer Experience Designer within the Journey Design team at Citizens, you will play a critical role in influencing CX strategy by aligning design initiatives with organizational goals and advocating for cu…
Skills: Customer Experience Design, Service Blueprinting, Data Analysis, Storytelling, User Experience
Boston, Massachusetts, United States · Hybrid
$104k–$150k/yr
The Content Architect Manager defines how content is structured across Citizens as a system built from reusable, machine-readable entities. Reporting to the Head of Web Experience within the Digital Content Experience St…
Skills: Content Architecture, Content Modeling, Information Architecture, Governance Process Management, API-driven Content Delivery
New York, New York, United States · Hybrid
$123k–$178k/yr
The Web Strategy Manager oversees the team responsible for defining and executing Citizens’ web strategy across customer journeys. This role ensures the web experience is structured, discoverable, and aligned to customer…
Skills: Web Strategy, Conversion Rate Optimization, Digital Experience Design, Web Analytics, Stakeholder Management
Charlotte, North Carolina, United States · Hybrid
About the Role Citizens Commercial Bank is standing up a new Product organization, led by a Chief Product Owner reporting directly to the Head of Commercial. The Business Product Manager, Vice President is a foundational…
Skills: Product Management, Go To Market Strategy, Commercial Banking, GenAI, Stakeholder Management
Charlotte, North Carolina, United States · Hybrid
About the Role Citizens Commercial Bank is standing up a new Product organization, led by a Chief Product Owner reporting to the Head of Commercial. The Product Lead is a foundational Day 1 hire within that organization,…
Skills: Product Management, Generative AI, Machine Learning, Commercial Banking, AI Governance
New York, New York, United States · Hybrid
About the Role Citizens Commercial Bank is standing up a new Product organization, led by a Chief Product Owner reporting to the Head of Commercial. The Product Enablement Director is a foundational Day 1 hire and a forc…
Skills: Product Operations, Product Enablement, Business Management, Agile, Scrum
Kennett Square, Pennsylvania, United States · On-site
$21/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Quincy, Massachusetts, United States · On-site
$94k–$128k/yr
At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our st…
Skills: Leadership, Sales Management, Coaching, Customer Experience, Operational Integrity
Westerly, Rhode Island, United States · On-site
$24/hr–$26/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advice, Problem Solving, Communication
Wilmington, Delaware, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Johnston, Rhode Island, United States · On-site
$120k–$160k/yr
Principal Service Management Specialist - Enterprise Incident Manager Location & Work Arrangement This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week and remot…
Skills: Incident Management, IT Service Management, ServiceNow, Operational Resilience, Governance
Johnston, Rhode Island, United States · On-site
$100k–$140k/yr
Senior Business Intelligence Analyst The Senior Business Intelligence Analyst is responsible for the development, implementation, and maintenance of data-driven solutions that support strategic decision-making. This role…
Skills: Alteryx, Tableau, Power BI, Tableau Prep, Data Visualization
Johnston, Rhode Island, United States · Remote OK
$100k–$150k/yr
Senior CIAM Security Professional Location and work arrangement: Four day onsite hybrid schedule in one of the following Citizens hubs: • Johnston, RI • Phoenix, AZ • Westwood or Medford, MA • Iselin, NJ • Pittsburgh, PA…
Skills: Azure Active Directory, AWS Directory Services, Active Directory, LDAP, Single Sign-On
Johnston, Rhode Island, United States · Remote OK
$100k–$150k/yr
Senior CIAM Security Professional Location and work arrangement: Four day onsite hybrid schedule in one of the following Citizens hubs: Johnston, RIPhoenix, AZWestwood or Medford, MAIselin, NJPittsburgh, PAFranklin, TNCl…
Skills: Azure Active Directory, AWS Directory Services, Active Directory, LDAP, Single Sign-On
Glen Allen, Virginia, United States · On-site
$24/hr–$30/hr
This position requires close coordination with mortgage title companies, mobile notaries, and third-party vendors. The specialist may also engage directly with mortgage insurers (MI), government-sponsored enterprises (GS…
Skills: Mortgage Servicing, Default Operations, Title Insurance, Title Vesting, MSP/Fidelity
Middleburg Heights, Ohio, United States · On-site
$25/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Relationship Management, Financial Advice, Sales, Problem Solving, Communication
East Hampton, Connecticut, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Ludlow, Massachusetts, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advice, Problem Solving, Communication
Warwick, Rhode Island, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advice, Problem Solving, Communication
Pittsburgh, Pennsylvania, United States • On-site
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Serve as the first point of contact for customers via Interactive Teller Machines, processing routine financial transactions and account maintenance. Educate customers on digital banking options and identify opportunities to refer them to appropriate financial products and services.
Requires a high school diploma or GED and prior banking experience in processing teller transactions. Must be proficient in Spanish and possess strong communication skills for video-based customer interactions.
New Hire Salary Expectation: 50,000.00/year ($24.04/hourly)
Be a part of one of the most exciting new delivery channels at Citizens. Transactions aren’t at the heart of banking — relationships are. You look customers in the eye and greet them through a virtual video session with a smile — just like you would a friend or a neighbor. Whether you’re processing transactions, giving advice and meeting customers needs, or collaborating with your branch team, you provide a memorable, meaningful experience to every customer, every day.
As a Citizens Virtual Assistant, you will be the first line of contact with our valued Citizens customer through a new delivery channel called Interactive Teller Machine. Our mission is to help customers reach their potential no matter where they are on their journey and in this role, you will represent Citizens with a friendly, memorable, and productive customer experience. With a re-imagined banking experience, the Citizens Virtual Assistant will help to educate customers on digital and self-service opportunities, while identifying needs and making appropriate referrals. You will process a variety of routine financial transactions including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. The role processes account service and maintenance request and delivers value-add service to account holders like new account opening and lending advice in compliance with our bank policies, guidelines, and procedures to effectively manage risk.
Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
Commitment to community – You’ll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you
Recognition & reward – You’ll see your hard work rewarded with promotion, growth and new opportunities
Training & development – You’ll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you
Exceptional benefits – You’ll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You’ll also get a discount on thousands of gyms, studios and fitness centers.
Qualifications - Internal
Hours per Week: 40
Work Schedule: Monday, Friday, and Saturday required, 5 days on-site
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
