San Francisco, California, United States · On-site
$170k–$230k/yr
Investigations Security Specialist The Investigations Security Specialist will work with the Investigations and Physical Security (PS) teams to prevent and respond to security matters that seek to harm Citizens colleague…
Skills: Physical Security, Investigations, Executive Protection, Risk Assessment, Incident Response
Northampton, Massachusetts, United States · On-site
$25/hr–$30/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advising, Problem Solving, Communication
Bedford, New Hampshire, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Philadelphia, Pennsylvania, United States · On-site
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Relationship Management, Financial Advice, Sales, Problem Solving, Communication
Milford, New Hampshire, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advising, Problem Solving, Communication
Raymond, New Hampshire, United States · On-site
$25/hr–$29/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advice, Problem Solving, Communication
Belmont, Massachusetts, United States · On-site
$23/hr–$27/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Johnston, Rhode Island, United States · On-site
$105k–$130k/yr
We are seeking an experienced Senior Data Scientist to lead fraud risk strategy optimization and entity‑level fraud state estimation across the enterprise. This role is critical to developing a holistic understanding of …
Skills: Fraud Analytics, Fraud Risk Management, SQL, Python, Data Science
Irving, Texas, United States · On-site
$106k–$130k/yr
We are seeking an experienced Senior Data Scientist to lead fraud risk strategy optimization and entity‑level fraud state estimation across the enterprise. This role is critical to developing a holistic understanding of …
Skills: Fraud Analytics, Fraud Risk Management, SQL, Python, Data Science
Johnston, Rhode Island, United States · On-site
At Citizens, we’re more than a bank. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you wi…
Skills: Oral Communication, Counseling, Persuasion, Fair Debt Collection Practices, Data Entry
Melville, New York, United States · On-site
$100k–$250k/yr
At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll deepen relationships with your c…
Skills: Residential Mortgage Sales, Relationship Management, Loan Application Processing, Customer Service, Business Development
San Francisco, California, United States · On-site
$37/hr–$47/hr
The Wealth Manager Client Service Associate (CSA) plays a critical role in supporting one of Citizens Private Wealth's top-performing Wealth Management teams in the San Francisco market. This highly visible position offe…
Skills: Client Onboarding, Relationship Management, Wealth Management, Client Servicing, Investment Products
Irving, Texas, United States · On-site
In this role, you’ll experience new things, create new opportunities, think beyond your role, and make an impact. As the Fraud Operations Professional, you will support the Fraud and Claims Operations teams through the C…
Skills: Process Improvement, Business Analysis, SOP Development, Process Mapping, Workflow Analysis
Chagrin Falls, Ohio, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Swampscott, Massachusetts, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Relationship Management, Financial Advising, Sales, Problem Solving, Communication
Ewing Township, New Jersey, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Relationship Management, Financial Advising, Sales, Problem Solving, Communication
Novi, Michigan, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advice, Problem Solving, Communication
Farmington, Michigan, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advice, Problem Solving, Communication
Johnston, Rhode Island, United States · On-site
$100k–$135k/yr
Senior Service Management Specialist - Enterprise Incident Manager Location & Work Arrangement This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week and remotely…
Skills: Incident Management, IT Service Management, Major Incident Response, Stakeholder Coordination, Executive Communication
Glen Allen, Virginia, United States · On-site
$140k–$190k/yr
As part of our team, you're made ready for a fulfilling career with exciting challenges, meaningful opportunities to influence business outcomes, and the ability to drive change across one of the Bank's most important bu…
Skills: Program Management, Project Management, Change Management, Business Transformation, Stakeholder Management
San Francisco, California, United States • On-site
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The role involves conducting independent security investigations and performing risk assessments to protect bank assets, colleagues, and reputation. Key duties include responding to physical security incidents, providing executive protection, and drafting detailed investigation reports.
Candidates should have 5+ years of experience in investigations or law enforcement, with a strong understanding of physical security systems and executive protection. An associate degree in Criminal Justice or a related field is preferred.
Investigations Security Specialist
The Investigations Security Specialist will work with the Investigations and Physical Security (PS) teams to prevent and respond to security matters that seek to harm Citizens colleagues, customers, assets, and reputation. This includes supporting the ongoing success of the Investigations function by providing an independent and objective investigations service throughout the organization.
We are seeking someone who resides in the San Francisco, CA or surrounding area.
In this role, you will participate in a variety of investigations and support the investigations team across the bank. A comprehensive understanding of facility security systems is also essential. This includes intrusion, access control, and video monitoring platforms. Job duties will include performing risk assessments to determine security threats and ensure adequate security measures are deployed.
Primary responsibilities will also include:
Respond to incidents such as robberies, customer threats, irate customers, workplace violence, burglaries, vandalism, and any other physical security matters.
Executive protection and event security with an emphasis on providing services at the executive level. Conduct security advance work and intelligence gathering prior to scheduled events.
Ensuring security related incidents and risk issues are properly escalated to a higher level of management for awareness and response when necessary.
Drafting quality investigations reporting as appropriate - summarizing the investigation, details, interviews, key findings, and recommendations to be made.
Conducting investigations in all areas of the bank in a timely, professional, and accurate manner.
Prioritizing workload in order that investigations are undertaken in a timely and cost-effective manner while administering appropriate application of banking law.
Conducting expedient tracing, freezing and recovery of funds.
Building and maintaining strong and effective relationships across multiple business areas, and externally with industry peers and law enforcement.
Promotion of effective prevention and incident management practices throughout the footprint.
Providing metrics, executive reports, and briefings where appropriate.
Ensuring PS and Corporate Security risks are properly identified, evaluated, recorded, and mitigating action plans are implemented.
Supporting the delivery of security projects and programs, acting with autonomy and within the agreed budget structure.
Driving PS initiatives and strategies, promoting and maintaining an open culture, and sharing of information at all levels.
Supporting the development, implementation and on-going maintenance of PS policy, standards, and guidelines.
Required Skills/Experience:
5 or more years of relative experience in investigations and law enforcement function preferred.
Experience working in physical security services or similar function, particularly on alarm and camera systems, incident response, and threat assessments preferred.
Demonstrated knowledge of executive protection principles and operations.
An awareness of legal, statutory, and regulatory environments, especially as they relate to investigations within banking institutions.
Experience interviewing internal and external parties.
Working knowledge of investigative or research capabilities, search engines, open source intelligence, and criminal history checks.
Experience working on standards and policies desired.
Experience and understanding of working in a financial services environment preferred.
Experience in completing comprehensive security reviews / risk analysis reports.
Proficiency with MS Office 365 – Excel, Word, PowerPoint.
Demonstrate advanced written and verbal communication skills with experience interacting with all levels of an organization.
Proven ability to work independently as well as cooperatively in a team.
Ability to handle confidential information appropriately.
Travel required throughout the footprint.
Education, Certifications and/or Other Professional Credentials:
Associates Degree in Criminal Justice or related field preferred.
Security Management or relevant experience preferred.
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday through Friday 8:30AM - 5:00PM
Pay Transparency
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
