Cincinnati, Ohio, United States · On-site
This individual will be responsible for the supervision of the MSR and the MSC area (Teller/Call Center) May perform all MSR functions on a limited basis. Solve escalated member problems and/or help with complex member q…
Skills: Supervision, Banking, Credit union operations, Problem-solving, Multi-tasking
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The Member Service Supervisor oversees the daily operations of the teller and call center areas, including staff supervision, training, and performance management. They are also responsible for vault security, cash management, and resolving escalated member issues to ensure high-quality service.
Candidates must possess a High School Diploma or GED and at least two years of experience in banking or credit unions. Strong multi-tasking, problem-solving, and communication skills are essential for this role.
This individual will be responsible for the supervision of the MSR and the MSC area (Teller/Call Center) May perform all MSR functions on a limited basis. Solve escalated member problems and/or help with complex member questions or work-related matters. Guide and advise MSRs in the efficient handling of member needs and accurate transactional processes.
Summary of Position:
- Ensure that staff are trained and cross-trained in all phases of their jobs to ensure the delivery of quality service to members and to ensure accuracy in transactions.
- Evaluate the job performance of subordinates to ensure quality member service and accurate transactions.
- Maintain an adequate supply of traveler’s checks, money orders and cashier’s checks.
- Maintain comprehensive, up-to-date knowledge of all State and Federal regulations applicable to the transactions performed in the MSR area. Knowledgeable on all credit union policies and processes within the MSR area.
- Ensure safety and security policies are up to date, and training is provided on safety and security procedures.
- May serve as vault teller for the credit union, which includes ordering the cash and currency from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining full vault security and balancing vault cash nightly.
- Approve member exceptions and authorize service fee refunds to members when deemed necessary.
- Oversee proper availability of daily cash, money orders and traveler’s checks.
- Investigate MSR losses and institute corrective flow of work and/or corrective disciplinary action where required.
- Analyze the workflow on an on-going basis to determine staffing requirements. Oversee work schedules for full-time and part-time employees in the MSR area to ensure proper service to members.
- Promote credit union products and services based on member needs that are obtained from member interviews and/or review of member’s account. Actively cross-sell products.
Qualifications and Requirements
Benefits
Banking for those who make our world a better place.
COPFCU (Cincinnati Ohio Police Federal Credit Union) is a not-for-profit, full-service financial institution serving Police Officers, Firefighters, Public School and Government employees. COPFCU was started on June 27, 1935 during the Great Depression to serve Cincinnati Police Officers and their families. At that time, law enforcement officers were required to purchase their own firearms. With starting salaries of only $125/month, a $25 firearm was a significant expense. As a result, a group of dedicated volunteers pooled resources together and started the Cincinnati Ohio Police Federal Credit Union. Guided by Irv Specht, the credit union's first loans were made with funds that were kept in an old cigar box. Since 1935, the credit union has continued to grow, now with three branches located in Queensgate (main office), Blue Ash and Colerain. Today, we serve more than 10,000 public servants and their family members, but we have never lost sight of the significance of our law enforcement roots. In 2020, COPFCU was ranked as the 12th Healthiest Credit Union in the nation, out of 5,640 credit unions, by DepositAccounts.com. We strive every day to provide exceptional value and service to our public servants, who work so hard to make our community a great place to live, work, and raise a family. Check out this video to learn more about COPFCU: https://www.youtube.com/watch?v=9tutLSYIKFw Federally Insured by NCUA.
Offices: 959 W. 8th Street, Cincinnati, OH 45203, US · 3550 Springdale Rd., Cincinnati, OH 45251, US · 9300 Kenwood Rd, Suite A, Blue Ash, Ohio 45242, US
Banking for those who make our world a better place.
COPFCU (Cincinnati Ohio Police Federal Credit Union) is a not-for-profit, full-service financial institution serving Police Officers, Firefighters, Public School and Government employees. COPFCU was started on June 27, 1935 during the Great Depression to serve Cincinnati Police Officers and their families. At that time, law enforcement officers were required to purchase their own firearms. With starting salaries of only $125/month, a $25 firearm was a significant expense. As a result, a group of dedicated volunteers pooled resources together and started the Cincinnati Ohio Police Federal Credit Union. Guided by Irv Specht, the credit union's first loans were made with funds that were kept in an old cigar box. Since 1935, the credit union has continued to grow, now with three branches located in Queensgate (main office), Blue Ash and Colerain. Today, we serve more than 10,000 public servants and their family members, but we have never lost sight of the significance of our law enforcement roots. In 2020, COPFCU was ranked as the 12th Healthiest Credit Union in the nation, out of 5,640 credit unions, by DepositAccounts.com. We strive every day to provide exceptional value and service to our public servants, who work so hard to make our community a great place to live, work, and raise a family. Check out this video to learn more about COPFCU: https://www.youtube.com/watch?v=9tutLSYIKFw Federally Insured by NCUA.
Offices: 959 W. 8th Street, Cincinnati, OH 45203, US · 3550 Springdale Rd., Cincinnati, OH 45251, US · 9300 Kenwood Rd, Suite A, Blue Ash, Ohio 45242, US
