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Jobs at Choice Hotels International (Now Hiring) — 29 open

Choice Hotels International logoChoice Hotels International

Technical Services Specialist

Scottsdale, Arizona, United States · On-site

Mid level$600M raised

THIS IS A SHIFT POSITION IN A 24/7 SUPPORT CENTER. CANDIDATES SHOULD BE AVAILABLE FOR DAYS/NIGHTS/WEEKENDS AS NECESSARY. Who are we looking for? Choice Hotels has an exciting new opportunity as our Technical Services Spe…

Skills: Software Troubleshooting, Hardware Troubleshooting, Customer Service, Technical Support, Incident Management

Choice Hotels International logoChoice Hotels International

Technical Services Specialist

Scottsdale, Arizona, United States · On-site

Mid level$600M raised

THIS IS A SHIFT POSITION IN A 24/7 SUPPORT CENTER. CANDIDATES SHOULD BE AVAILABLE FOR DAYS/NIGHTS/WEEKENDS AS NECESSARY. Who are we looking for? Choice Hotels has an exciting new opportunity as our Technical Services Spe…

Skills: Software Troubleshooting, Hardware Troubleshooting, Customer Service, Technical Support, Incident Management

Choice Hotels International logoChoice Hotels International

Night Audit Representative

Phoenix, Arizona, United States · On-site

Entry level$600M raised

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…

Skills: Guest Service, Cash Handling, Night Audit, Opera System, Mathematical Calculations

Choice Hotels International logoChoice Hotels International

Room Attendant

Phoenix, Arizona, United States · On-site

Entry level$600M raised

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…

Skills: Housekeeping, Guest Service, Attention To Detail, Time Management, Communication

Choice Hotels International logoChoice Hotels International

Executive Club Lounge Host

Salt Lake City, Utah, United States · On-site

Entry level$600M raised

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…

Skills: Guest Relations, Food And Beverage Service, Conflict Resolution, Multitasking, Microsoft Office Suite

Choice Hotels International logoChoice Hotels International

Enterprise Architect, Principal

Scottsdale, Arizona, United States · Hybrid

Senior+$600M raised

** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office ** Who are we looking for? Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opport…

Skills: Enterprise Architecture, Cloud Platforms, API Design, Distributed Systems, Domain-Driven Design

Choice Hotels International logoChoice Hotels International

Customer Data Platform Product Manager

Scottsdale, Arizona, United States · On-site

$142k–$167k/yr

Senior$600M raised

JOB SUMMARY: The Customer Data Platform (CDP) Product Manager is responsible for value realization of one of Choice’s key Martech platform investments through identifying customer problems and business needs and identify…

Skills: Product Management, Customer Data Platforms, Martech, Marketing Segmentation, Personalization

Choice Hotels International logoChoice Hotels International

Server

Minneapolis, Minnesota, United States · On-site

Mid level$600M raised

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…

Skills: Customer Service, Order Taking, Beverage Service, Table Setup, Conflict Resolution

Choice Hotels International logoChoice Hotels International

Night Audit Representative

Salt Lake City, Utah, United States · On-site

Entry level$600M raised

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…

Skills: Guest Service, Night Audit, Cash Handling, Opera System, Mathematical Calculations

Choice Hotels International logoChoice Hotels International

Radisson General Manager

Nashville, Tennessee, United States · On-site

Senior+$600M raised

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…

Skills: Hotel Management, Business Strategy, Budgeting, Revenue Management, Sales and Marketing

Choice Hotels International logoChoice Hotels International

Area Director, Franchise Performance (South Carolina & Western North Carolina)

South Carolina, United States · Remote OK

$100k–$117k/yr

Senior+$600M raised

JOB SUMMARY: The Area Director, Franchise Performance for Core Brands is responsible for driving performance across a diverse portfolio of midscale and upper‑midscale franchised hotels. Operating independently and in col…

Skills: Performance Management, Strategic Advisory, Financial Analysis, Relationship Management, Data-Driven Decision Making

Choice Hotels International logoChoice Hotels International

Night Auditor

Town of Leon, Wisconsin, United States · On-site

Entry level$600M raised

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…

Skills: Guest Service, Cash Handling, Night Audit, Opera System, Mathematical Calculations

Choice Hotels International logoChoice Hotels International

Front Office Representative

Town of Leon, Wisconsin, United States · On-site

Entry level$600M raised

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…

Skills: Guest Service, Opera System, Interpersonal Skills, Time Management, Organization

Choice Hotels International logoChoice Hotels International

On-Call Banquet Server

Bloomington, Minnesota, United States · On-site

Entry level$600M raised

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…

Skills: Food & Beverage Service, Point Of Sale Systems, Upselling, Customer Service, Verbal Communication

Choice Hotels International logoChoice Hotels International

Room Attendant

Chicago, Illinois, United States · On-site

Entry level$600M raised

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…

Skills: Housekeeping, Guest Service, Attention To Detail, Time Management, Communication

Choice Hotels International logoChoice Hotels International

Technical Services Specialist

Scottsdale, Arizona, United States · On-site

Entry level$600M raised

Who are we looking for? Choice Hotels has an exciting new opportunity as our Technical Services Specialist in the SkyTouch Technology division. SkyTouch Technology, is an independently operated division of Choice Hotels …

Skills: Software Troubleshooting, Hardware Troubleshooting, Customer Service, Technical Support, Windows OS

Choice Hotels International logoChoice Hotels International

Executive Lounge Attendant/Host

Bloomington, Minnesota, United States · On-site

Entry level$600M raised

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…

Skills: Guest Service, Beverage Preparation, Communication Skills, Interpersonal Skills, Attention To Detail

Choice Hotels International logoChoice Hotels International

Technical Services Specialist

Scottsdale, Arizona, United States · On-site

Mid level$600M raised

Who are we looking for? Choice Hotels has an exciting new opportunity as our Technical Services Specialist in the SkyTouch Technology division. SkyTouch Technology, is an independently operated division of Choice Hotels …

Skills: Software Troubleshooting, Hardware Troubleshooting, Customer Service, Windows OS, Microsoft Office

Choice Hotels International logoChoice Hotels International

Director, RFP Management and Rate Enablement

Maryland, United States · Remote OK

$164k–$190k/yr

Senior+$600M raised

JOB SUMMARY: The Director is responsible for the complete oversight and accountability of all deliverables associated with the growth of the RFP Response program, as well as Rate Enablement and Visibility, specifically t…

Skills: RFP Management, Rate Enablement, Process Administration, Operations Management, Vendor Management

Choice Hotels International logoChoice Hotels International

Dishwasher/Steward

Nashville, Tennessee, United States · On-site

Entry level$600M raised

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…

Skills: Sanitization, Dishwashing, Kitchen Maintenance, Teamwork, Attention To Detail

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Showing 1–20 of 29

Choice Hotels International logo

Technical Services Specialist

Choice Hotels International

Scottsdale, Arizona, United States • On-site

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Mid level

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  • Full-time
  • associate degree
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The role focuses on providing technical services, support, and training to internal and external customers for a cloud-based hotel property management system. Responsibilities include managing incidents from creation to resolution and restoring services during application outages.

Requirements

Candidates need 1+ years of experience in software and hardware troubleshooting within a customer support environment. Proficiency in Windows and MS Office is required, with a preference for hotel operations experience and bilingual skills.

Full job description

   

THIS IS A SHIFT POSITION IN A 24/7 SUPPORT CENTER. CANDIDATES SHOULD BE AVAILABLE FOR DAYS/NIGHTS/WEEKENDS AS NECESSARY.

Who are we looking for?

Choice Hotels has an exciting new opportunity as our Technical Services Specialist in the SkyTouch Technology division. SkyTouch Technology, is an independently operated division of Choice Hotels that provides the most widely used cloud-based (SaaS) hotel property management system. This role has the primary responsibility of creating a positive experience to all internal and external customers while delivering technical services, support and training.  Our Technical Services Specialists are the face of SkyTouch and thereby will have a direct impact to the strategic direction where we create a distinct advantage through unparalleled customer engagement.    

Your Responsibilities

  • Use critical thinking skills to make the real time decisions required to keep internal and external customers operating at a profitable and efficient level.                  
  • Take ownership of, and respond to, all incoming requests for service through phone or incident tracking system within published team SLAs.               
  • Provide knowledge and escalation point for all customers including, but not limited to, the Tier 1 Support team, System Implementers, System Trainers and Sales Executives.              
  • Intensely focus to restore services as quickly as possible for application and business service outages and then work to identify the root-cause as quickly as possible using critical thinking and system/software troubleshooting skills.              
  • Manage all incidents from creation to resolution, per incident management processes, where tracking of all actions by all participants are clearly documented and all interactions with any customer is performed in a helpful and professional manner bringing forward a positive customer experience.                    
  • Monitor and appropriately action all escalation's outside of the Service Desk swiftly, proactively, and with the appropriate sense of urgency; all to the satisfaction of the customer.                       
  • Proactively direct customers to self-help while appropriately auctioning any customer training needs taken toward resolution.                   

EDUCATIONAL BACKGROUND/EXPERIENCE, SKILLS AND ABILITIES 
Education/Experience/Knowledge

  • Experience in customer service or support desk environment
  • 1+ years of experience troubleshooting software and hardware; prefer experience with multiple software programs

Skills

  • Excellent verbal, written, and listening communication skills
  • Excellent customer-service skills
  • Excellent telephone etiquette
  • Attentive to details
  • Proficient in Windows, and in the use of MS Office applications such as Outlook and Excel

Abilities

  • Must be able to work days/nights/weekends as necessary
  • Ability to make critical decisions
  • Ability to follow up with customers on outstanding issues in a timely manner
  • Ability to follow directions and perform research
  • Ability to work independently and without direct supervision
  • Ability to learn and adapt to change
  • Ability to manage multiple projects simultaneously and work in high-pressure situations
  • Ability to work under pressure and/or for extended hours

Preferences

  • Hotel Front office/training experience preferred
  • Bi-lingual French, German, Spanish
  • Experience using trouble ticket software such as Remedy
  • 2 years of progressive post-high school education at a college or university leading to a degree
  • Technical training experience
  • Experience in Property Systems, accounting, management, or hotel operations or equivalent technology services and support
  • Experience with Windows OS, Microsoft SQL Server

   

Related keywords

SaaSProperty Management SystemSkyTouchTechnical SupportIncident TrackingSLARoot-Cause AnalysisRemedySQL ServerWindows OSHotel OperationsCustomer EngagementTier 1 SupportCloud-based Software

About Choice Hotels International

LinkedInVisit site

A collection of 22 guest-first hotel brands. Where you are in business for yourself, not by yourself.

Industry
Hospitality
Company size
1,001-5,000 employees
Headquarters
North Bethesda, Maryland
LinkedIn followers
115,335
Total funding
$600M

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. The challenger in upscale and a leader in midscale and extended stay, Choice® has nearly 7,500 hotels, representing more than 630,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that range from full-service upper upscale properties to midscale, extended stay, and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® rewards program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and Minneapolis, MN, and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success.

Offices: 915 Meeting St, North Bethesda, Maryland 20852, US · 18615 Claret Drive, Scottsdale, AZ 85255, US

Lodging FranchisorHospitalityand technologyHospitalityHotelTravel
View all jobs at Choice Hotels International

About Choice Hotels International

LinkedInVisit site

A collection of 22 guest-first hotel brands. Where you are in business for yourself, not by yourself.

Industry
Hospitality
Company size
1,001-5,000 employees
Headquarters
North Bethesda, Maryland
LinkedIn followers
115,335
Total funding
$600M

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. The challenger in upscale and a leader in midscale and extended stay, Choice® has nearly 7,500 hotels, representing more than 630,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that range from full-service upper upscale properties to midscale, extended stay, and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® rewards program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and Minneapolis, MN, and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success.

Offices: 915 Meeting St, North Bethesda, Maryland 20852, US · 18615 Claret Drive, Scottsdale, AZ 85255, US

Lodging FranchisorHospitalityand technologyHospitalityHotelTravel
View all jobs at Choice Hotels International

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