THIS IS A SHIFT POSITION IN A 24/7 SUPPORT CENTER. CANDIDATES SHOULD BE AVAILABLE FOR DAYS/NIGHTS/WEEKENDS AS NECESSARY. Who are we looking for? Choice Hotels has an exciting new opportunity as our Technical Services Spe…
THIS IS A SHIFT POSITION IN A 24/7 SUPPORT CENTER. CANDIDATES SHOULD BE AVAILABLE FOR DAYS/NIGHTS/WEEKENDS AS NECESSARY. Who are we looking for? Choice Hotels has an exciting new opportunity as our Technical Services Spe…
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…
Skills: Guest Service, Cash Handling, Night Audit, Opera System, Mathematical Calculations
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…
Skills: Housekeeping, Guest Service, Attention To Detail, Time Management, Communication
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…
Skills: Guest Relations, Food And Beverage Service, Conflict Resolution, Multitasking, Microsoft Office Suite
** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office ** Who are we looking for? Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opport…
JOB SUMMARY: The Customer Data Platform (CDP) Product Manager is responsible for value realization of one of Choice’s key Martech platform investments through identifying customer problems and business needs and identify…
Skills: Product Management, Customer Data Platforms, Martech, Marketing Segmentation, Personalization
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…
Skills: Guest Service, Night Audit, Cash Handling, Opera System, Mathematical Calculations
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…
Skills: Hotel Management, Business Strategy, Budgeting, Revenue Management, Sales and Marketing
Area Director, Franchise Performance (South Carolina & Western North Carolina)
South Carolina, United States · Remote OK
$100k–$117k/yr
Senior+$600M raised
JOB SUMMARY: The Area Director, Franchise Performance for Core Brands is responsible for driving performance across a diverse portfolio of midscale and upper‑midscale franchised hotels. Operating independently and in col…
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…
Skills: Guest Service, Cash Handling, Night Audit, Opera System, Mathematical Calculations
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…
Skills: Guest Service, Opera System, Interpersonal Skills, Time Management, Organization
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…
Skills: Food & Beverage Service, Point Of Sale Systems, Upselling, Customer Service, Verbal Communication
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…
Skills: Housekeeping, Guest Service, Attention To Detail, Time Management, Communication
Who are we looking for? Choice Hotels has an exciting new opportunity as our Technical Services Specialist in the SkyTouch Technology division. SkyTouch Technology, is an independently operated division of Choice Hotels …
Skills: Software Troubleshooting, Hardware Troubleshooting, Customer Service, Technical Support, Windows OS
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…
Skills: Guest Service, Beverage Preparation, Communication Skills, Interpersonal Skills, Attention To Detail
Who are we looking for? Choice Hotels has an exciting new opportunity as our Technical Services Specialist in the SkyTouch Technology division. SkyTouch Technology, is an independently operated division of Choice Hotels …
Skills: Software Troubleshooting, Hardware Troubleshooting, Customer Service, Windows OS, Microsoft Office
JOB SUMMARY: The Director is responsible for the complete oversight and accountability of all deliverables associated with the growth of the RFP Response program, as well as Rate Enablement and Visibility, specifically t…
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, rep…
Skills: Sanitization, Dishwashing, Kitchen Maintenance, Teamwork, Attention To Detail
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Full-time
associate degree
Posted 2d ago
~40 hrs/week
Responsibilities
The role focuses on providing technical services, support, and training to internal and external customers for a cloud-based hotel property management system. Responsibilities include managing incidents from creation to resolution and restoring services during application outages.
Requirements
Candidates need 1+ years of experience in software and hardware troubleshooting within a customer support environment. Proficiency in Windows and MS Office is required, with a preference for hotel operations experience and bilingual skills.
Full job description
THIS IS A SHIFT POSITION IN A 24/7 SUPPORT CENTER. CANDIDATES SHOULD BE AVAILABLE FOR DAYS/NIGHTS/WEEKENDS AS NECESSARY.
Who are we looking for?
Choice Hotels has an exciting new opportunity as our Technical Services Specialist in the SkyTouch Technology division. SkyTouch Technology, is an independently operated division of Choice Hotels that provides the most widely used cloud-based (SaaS) hotel property management system. This role has the primary responsibility of creating a positive experience to all internal and external customers while delivering technical services, support and training. Our Technical Services Specialists are the face of SkyTouch and thereby will have a direct impact to the strategic direction where we create a distinct advantage through unparalleled customer engagement.
Your Responsibilities
Use critical thinking skills to make the real time decisions required to keep internal and external customers operating at a profitable and efficientlevel.
Take ownership of, and respond to, all incoming requests for service through phone or incident tracking system within published teamSLAs.
Provide knowledge and escalation point for all customers including, but not limited to, the Tier 1 Support team, System Implementers, System Trainers and SalesExecutives.
Intensely focus to restore services as quickly as possible for application and business service outages and then work to identify the root-cause as quickly as possible using critical thinking and system/software troubleshooting skills.
Manage all incidents from creation to resolution, per incident management processes, where tracking of all actions by all participants are clearly documented and all interactions with any customer is performed in a helpful and professional manner bringing forward a positive customerexperience.
Monitor and appropriately action all escalation's outside of the Service Desk swiftly, proactively, and with the appropriate sense of urgency; all to the satisfaction of thecustomer.
Proactively direct customers to self-help while appropriately auctioning any customer training needs taken towardresolution.
EDUCATIONAL BACKGROUND/EXPERIENCE, SKILLS AND ABILITIES Education/Experience/Knowledge
Experience in customer service or support desk environment
1+ years of experience troubleshooting software and hardware; prefer experience with multiple software programs
Skills
Excellent verbal, written, and listening communication skills
Excellent customer-service skills
Excellent telephone etiquette
Attentive to details
Proficient in Windows, and in the use of MS Office applications such as Outlook and Excel
Abilities
Must be able to work days/nights/weekends as necessary
Ability to make critical decisions
Ability to follow up with customers on outstanding issues in a timely manner
Ability to follow directions and perform research
Ability to work independently and without direct supervision
Ability to learn and adapt to change
Ability to manage multiple projects simultaneously and work in high-pressure situations
Ability to work under pressure and/or for extended hours
Preferences
Hotel Front office/training experience preferred
Bi-lingual French, German, Spanish
Experience using trouble ticket software such as Remedy
2 years of progressive post-high school education at a college or university leading to a degree
Technical training experience
Experience in Property Systems, accounting, management, or hotel operations or equivalent technology services and support
A collection of 22 guest-first hotel brands. Where you are in business for yourself, not by yourself.
Industry
Hospitality
Company size
1,001-5,000 employees
Headquarters
North Bethesda, Maryland
LinkedIn followers
115,335
Total funding
$600M
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. The challenger in upscale and a leader in midscale and extended stay, Choice® has nearly 7,500 hotels, representing more than 630,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that range from full-service upper upscale properties to midscale, extended stay, and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® rewards program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and Minneapolis, MN, and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success.
Offices: 915 Meeting St, North Bethesda, Maryland 20852, US · 18615 Claret Drive, Scottsdale, AZ 85255, US
A collection of 22 guest-first hotel brands. Where you are in business for yourself, not by yourself.
Industry
Hospitality
Company size
1,001-5,000 employees
Headquarters
North Bethesda, Maryland
LinkedIn followers
115,335
Total funding
$600M
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. The challenger in upscale and a leader in midscale and extended stay, Choice® has nearly 7,500 hotels, representing more than 630,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that range from full-service upper upscale properties to midscale, extended stay, and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® rewards program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and Minneapolis, MN, and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success.
Offices: 915 Meeting St, North Bethesda, Maryland 20852, US · 18615 Claret Drive, Scottsdale, AZ 85255, US