St. Louis, Missouri, United States · Hybrid
$39k–$44k/yr
Are you ... Looking for a customer service job that offers a competitive salary and makes a difference in the community? A detailed person with great phone and written communication skills who enjoys helping people? Some…
Skills: Customer Service, Call Center Operations, Written Communication, Verbal Communication, Problem Solving
St. Louis, Missouri, United States • Hybrid
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Respond to inbound calls to assist consumers and businesses with complaints, reviews, and scam reports. Act as a liaison to mediate disputes and maintain data quality reports.
Requires previous customer service or call center experience and proficiency in Microsoft Office. Strong communication skills and the ability to handle sensitive, confidential information are essential.
Are you ...
If so, Better Business Bureau (BBB) may be just the place for you to thrive.
As a Customer Relations Specialist, you will respond to incoming calls from the public and provide BBB services with exemplary customer service. You will assist callers who wish to file a complaint or customer review, obtain a BBB Business Profile, report a recent scam or receive referrals to other agencies/organizations for assistance. You will serve as a liaison between businesses and consumers regarding dispute resolution matters.
You will work 37.5 hours per week in our hybrid work environment -- both from home and at the St. Louis BBB office.
Better Business Bureau (BBB) is a purpose-driven, nonprofit organization dedicated to advancing an ethical marketplace where buyers and sellers trust each other. We’re more than one hundred-years old with a start-up attitude.
Here is what you’ll do:
Here is what will make you successful:
Benefits include:
At BBB, we strive to create an inclusive environment that provides all team members with the opportunity to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a better business! We are proud to be an equal employment opportunity employer and will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by local, state, or federal law.
The Sign of a Better Business℠ - We inform and connect customers with businesses they can trust. BBB.org #TrustUsWeKnow
Welcome to the Better Business Bureau serving Chicago and Northern Illinois! As a private, non-profit organization, the purpose of the Better Business Bureau (BBB) is to promote an ethical marketplace. The BBB helps resolve buyer/seller complaints by means of conciliation, mediation and arbitration. The BBB also reviews advertising claims, online business practices and charitable organizations. By developing and issuing reports on businesses and non-profit organizations, it encourages consumers to check out a company or charity before making a purchase or donation. FREE services provided to consumers by the BBB include: • File complaints • Free Business Reviews • Free Charity Reviews • Request a Quote – Obtain free quotes from Accredited Businesses • Free Shred Day events to prevent identity theft • Ethics for Business Success Training Program (EBS) • Alternative Dispute Resolution (ADR) With 9,000 Accredited Businesses in Chicago and Northern Illinois, the BBB ensures high standards for trust are set and maintained. We exist so consumers and businesses alike have an unbiased source to guide them before making a purchase We provide educational information and expert advice that is free of charge and easily accessible. Our network of national and local BBB operations allows us to monitor and take action on thousands of business issues affecting consumers at any given time. Visit us online at bbb.org/chicago today for more information!
Offices: 330 N. Wabash Ave, Chicago, IL 60611, US
The Sign of a Better Business℠ - We inform and connect customers with businesses they can trust. BBB.org #TrustUsWeKnow
Welcome to the Better Business Bureau serving Chicago and Northern Illinois! As a private, non-profit organization, the purpose of the Better Business Bureau (BBB) is to promote an ethical marketplace. The BBB helps resolve buyer/seller complaints by means of conciliation, mediation and arbitration. The BBB also reviews advertising claims, online business practices and charitable organizations. By developing and issuing reports on businesses and non-profit organizations, it encourages consumers to check out a company or charity before making a purchase or donation. FREE services provided to consumers by the BBB include: • File complaints • Free Business Reviews • Free Charity Reviews • Request a Quote – Obtain free quotes from Accredited Businesses • Free Shred Day events to prevent identity theft • Ethics for Business Success Training Program (EBS) • Alternative Dispute Resolution (ADR) With 9,000 Accredited Businesses in Chicago and Northern Illinois, the BBB ensures high standards for trust are set and maintained. We exist so consumers and businesses alike have an unbiased source to guide them before making a purchase We provide educational information and expert advice that is free of charge and easily accessible. Our network of national and local BBB operations allows us to monitor and take action on thousands of business issues affecting consumers at any given time. Visit us online at bbb.org/chicago today for more information!
Offices: 330 N. Wabash Ave, Chicago, IL 60611, US