Customer Service and Invoicing Coordinator Position Summary The Customer Service and Invoicing Coordinator supports member agencies by maintaining accurate agency records, assisting with order processing, invoice printin…
Skills: Customer Support, Invoicing, Data Entry, Order Processing, Administrative Support
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$17/hr–$18/hr
Full-time
associate degree
Posted 6d ago
~40 hrs/week
Responsibilities
The coordinator maintains accurate member agency records and assists with order processing, invoicing, and reporting. Additionally, the role provides administrative support, manages office operations, and ensures front desk coverage.
Requirements
Candidates should have at least one year of office support experience and a valid driver's license with reliable transportation. An associate's degree and two years of experience are desired.
Full job description
Customer Service and Invoicing Coordinator
Position Summary
The Customer Service and Invoicing Coordinator supports member agencies by maintaining accurate agency records, assisting with order processing, invoice printing, and reporting needs, coordinating communications, and providing administrative support to Agency Services & Programs. This role also helps ensure smooth daily office operations through mail processing, front desk coverage, and other clerical support as needed.
Key Responsibilities
Maintains and updates all member agency information per Macola and hard files.
Assists Agency Services & Programs Supervisor with management of agencies and coordinating all relevant mailings.
Provides technical assistance and support to agencies related to order processing, reporting requirements, and record keeping.
Provides backup for the various stages of product distribution to member agencies including order taking, production of picking tickets, applying grant applications to invoices, printing invoices, etc.
Provides additional clerical and administrative support for office as required or requested by supervisor.
Responsible for maintenance on the copy and postal machine.
Responsible for getting mail sent out daily and coding by department.
Responsible for making agency visits and complying with the rules and regulations set forth by Feeding America and Community Harvest Food Bank.
Provides front desk coverage during receptionist breaks and absences as assigned.
Maintains a clean and orderly office environment.
Maintains a neat, clean, and professional appearance at all times.
Assist in other areas of the food bank as assigned.
This list is not all-inclusive and other duties may be assigned.
Professional Requirements
Valid IN driver’s license, current insurance, reliable transportation, and be willing to travel.
Ability to address member agency concerns through effective customer support approach
Ability to complete work in an accurate, effective and timely manner
Ability to handle high volume of work in short periods.
Must have the ability to work with a diverse group of staff and volunteers
Must be able to read, comprehend and write in English at a high school level
Must be able to consistently and correctly perform basic math skills at a high school level
Must be able to perform basic computer tasks
Must have excellent oral communications skills
Must have a pleasant, team-oriented personality and be able to work in an unsupervised environment
Must be willing/able to work overtime and weekends as requested
Educational Requirements:
Associate's degree with at least two years of experience is desired.
Minimum of one year experience in office support environment including data entry, processing, and customer support.
Schedule
Monday–Friday, 7:30 a.m.–4:00 p.m.
Why Join Us
This position offers the opportunity to support a mission-driven food bank by helping member agencies receive the information, service, and administrative support they need to serve the community effectively.
Seeking to alleviate hunger through the full use of donated food and other resources.
Industry
Non-profit Organizations
Company size
11-50 employees
Founded
1983
Headquarters
Fort Wayne, IN
LinkedIn followers
2,326
Our mission is simple: We are seeking to alleviate hunger in northeast Indiana through the full use of donated food and other resources.
Community Harvest Food Bank has been serving northeast Indiana for over 40 years as the largest single provider of charitable food resources to nearly 400 pantries, soup kitchens, homeless shelters and other member agencies. What began as an emergency food distribution operation from the beds of pick-up trucks, that brought food aid to workers impacted by the International Harvester closure, has grown into a sophisticated food distribution operation providing assistance to nearly 100,000 individuals per year.
Our Childhood Hunger initiative is focused on improving the food security and nutrition of school aged young people.
Our Feeding Seniors initiative helps low-income seniors that are homebound and unable to travel to secure the food they need.
Our Healthy Families initiative fights hunger experienced by working families. In fact, the most recent study conducted by Feeding America (2017) found that 29% of households served by Community Harvest Food Bank exceed 185% of the poverty line and are not eligible for federal nutrition assistance programs.
Community Harvest Food Bank distributes more than 13 million pounds of food, and engages over 7,800 volunteers annually. Our nine-county service area includes Adams, Allen, DeKalb, Huntington, LaGrange, Noble, Steuben, Wells, and Whitley counties.
Offices: 999 East Tillman Road, Fort Wayne, IN 46816, US · 1010 N Coliseum Blvd, Fort Wayne, Indiana 46805, US
Seeking to alleviate hunger through the full use of donated food and other resources.
Industry
Non-profit Organizations
Company size
11-50 employees
Founded
1983
Headquarters
Fort Wayne, IN
LinkedIn followers
2,326
Our mission is simple: We are seeking to alleviate hunger in northeast Indiana through the full use of donated food and other resources.
Community Harvest Food Bank has been serving northeast Indiana for over 40 years as the largest single provider of charitable food resources to nearly 400 pantries, soup kitchens, homeless shelters and other member agencies. What began as an emergency food distribution operation from the beds of pick-up trucks, that brought food aid to workers impacted by the International Harvester closure, has grown into a sophisticated food distribution operation providing assistance to nearly 100,000 individuals per year.
Our Childhood Hunger initiative is focused on improving the food security and nutrition of school aged young people.
Our Feeding Seniors initiative helps low-income seniors that are homebound and unable to travel to secure the food they need.
Our Healthy Families initiative fights hunger experienced by working families. In fact, the most recent study conducted by Feeding America (2017) found that 29% of households served by Community Harvest Food Bank exceed 185% of the poverty line and are not eligible for federal nutrition assistance programs.
Community Harvest Food Bank distributes more than 13 million pounds of food, and engages over 7,800 volunteers annually. Our nine-county service area includes Adams, Allen, DeKalb, Huntington, LaGrange, Noble, Steuben, Wells, and Whitley counties.
Offices: 999 East Tillman Road, Fort Wayne, IN 46816, US · 1010 N Coliseum Blvd, Fort Wayne, Indiana 46805, US