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Jobs at CEPRES (Now Hiring) — 13 open

CEPRES logoCEPRES

Client Services Associate (Fintech SaaS, Private Equity) (f/m/x)

Germany · On-site

Mid level

Location: Germany, England, Turkey CEPRES is the leading and fastest growing digital platform for private capital markets, the fastest growing institutional asset class of sovereign wealth funds, insurers, pensions, endo…

Skills: Client Support, SaaS Operations, Service Desk Management, Troubleshooting, User Access Management

CEPRES logoCEPRES

Data Engineer (f/m/x)

Munich, Bavaria, Germany · On-site

Mid level

Location: Munich, Germany CEPRES is the leading and fastest-growing digital investment platform for private capital markets. Our global institutional client base benefits from our award-winning investment solutions, whic…

Skills: Python, Pyspark, SQL, ETL/ELT, Data Pipeline Architecture

CEPRES logoCEPRES

Data Engineer (f/m/x)

Istanbul, Istanbul, Turkey · On-site

Mid level

Location: Istanbul, Turkey CEPRES is the leading and fastest-growing digital investment platform for private capital markets. Our global institutional client base benefits from our award-winning investment solutions, whi…

Skills: Python, PySpark, SQL, ETL/ELT, Data Pipeline Architecture

CEPRES logoCEPRES

Office Manager (f/m/x)

Germany · On-site

Mid level

CEPRES ist die führende digitale Investitionsplattform für private Kapitalmärkte, welche als institutionelle Anlageklasse in den globalen Portfolios von Staatsfonds, Versicherungen, Pensionskassen und anderen Anlegern zu…

Skills: Office Management, Facility Management, Event Planning, Reception, IT Onboarding

CEPRES logoCEPRES

Director of Product Management – Portfolio Monitoring (f/m/x)

Greater London, England, United Kingdom · Remote OK

Senior+

CEPRES is a leading and fast-growing digital investment platform for private capital markets—an asset class that has become increasingly important in global portfolios of sovereign wealth funds, insurance companies, pens…

Skills: Product Management, Portfolio Monitoring, B2B Enterprise Software, Private Markets, Alternative Investments

CEPRES logoCEPRES

Senior Associate, Private Equity- FinTech (Pre-Sales)

Istanbul, Istanbul, Turkey · On-site

Mid level

CEPRES is a leading and fast-growing digital investment platform for private capital markets—an asset class that has become increasingly important in global portfolios of sovereign wealth funds, insurance companies, pens…

Skills: Pre-Sales, Product Demonstrations, Client Onboarding, Stakeholder Management, Analytical Thinking

CEPRES logoCEPRES

Praktikum Private Equity Analyst (m/w/d) – 6 Monate mit Perspektive

Munich, Bavaria, Germany · Hybrid

Entry level

Standort: München Dein Einstieg mit Perspektive: Dieses 6-monatige Praktikum ist mehr als ein kurzfristiger Einblick – es ist als Sprungbrett für eine langfristige Karriere nach dem Studium gedacht. Wer Engagement, Neugi…

Skills: Private Equity Analysis, Financial Analysis, Data Analysis, Excel, Database Management

CEPRES logoCEPRES

Private Equity Junior Analyst (Pre Sales) - Berufseinstieg für Absolvent:innen

Munich, Bavaria, Germany · Hybrid

Entry level

Standort: München Dein Karrierestart mit Perspektive – Diese Position ist ideal für Absolvent:innen und Berufseinsteiger:innen. Du startest mit einem befristeten Vertrag, übernimmst von Anfang an verantwortungsvolle Aufg…

Skills: Data Analysis, Private Equity Knowledge, Excel, Database Management, Project Management

CEPRES logoCEPRES

Private Equity Associate / Senior Associate - Data Strategy (f/m/x)

Munich, Bavaria, Germany · On-site

Senior

CEPRES is the leading and fastest growing digital investment platform for private capital markets, an institutional asset class which became very relevant in global investment portfolios of sovereign wealth fund, insuran…

Skills: Corporate Finance, Private Equity, Private Debt, Real Assets, SQL

CEPRES logoCEPRES

Global Support Manager (Fintech SaaS, Private Equity) (f/m/x)

Munich, Bavaria, Germany · On-site

Senior+

CEPRES is the leading and fastest growing digital platform for private capital markets, the fastest growing institutional asset class of sovereign wealth funds, insurers, pensions, endowments and more. This global instit…

Skills: Global Support Strategy, SaaS Support, Client Relationship Management, Service Desk Management, ITIL

CEPRES logoCEPRES

(Senior) BI Specialist, Fin-Tech (f/m/x)

Istanbul, Istanbul, Turkey · On-site

Senior

CEPRES is the leading and fastest growing digital investment platform for private capital markets, an institutional asset class which became very relevant in global investment portfolios of sovereign wealth fund, insuran…

Skills: Power BI, DAX, Excel, Power Query, Power Pivot

CEPRES logoCEPRES

(Senior) BI Specialist, Fin-Tech (f/m/x)

Munich, Bavaria, Germany · On-site

Senior

CEPRES is the leading and fastest growing digital investment platform for private capital markets, an institutional asset class which became very relevant in global investment portfolios of sovereign wealth fund, insuran…

Skills: Power BI, DAX, Excel, Power Query, Power Pivot

CEPRES logoCEPRES

Private Equity Analyst Intern (German Speaking)

Munich, Bavaria, Germany · Hybrid

Entry level

Location: Munich Duration : 6 Months Opportunity for long-term growth – this internship is designed as a potential entry point into a full-time role for candidates who demonstrate strong performance and long-term interes…

Skills: Private Equity Analysis, Data Analysis, Financial Modeling, Project Management, Excel

CEPRES logo

Client Services Associate (Fintech SaaS, Private Equity) (f/m/x)

CEPRES

Germany • On-site

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Mid level

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  • Full-time
  • Career Growth Opportunities, Promotions, Regular Feedback, Mentorship, International Team Environment, Competitive Compensation Package
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

The role focuses on providing L1/L2 operational support for the CEPRES platform, managing user access and resolving client inquiries. It also involves acting as an incident manager to coordinate between clients and internal technical teams.

Requirements

Candidates need 2-5 years of experience in SaaS client support or service desk roles with strong troubleshooting skills. Proficiency in English and familiarity with ticketing systems like Jira or Zoho Desk is required.

Full job description

Location: Germany, England, Turkey


CEPRES is the leading and fastest growing digital platform for private capital markets, the fastest growing institutional asset class of sovereign wealth funds, insurers, pensions, endowments and more. This global institutional client base benefits from our unique and award-winning investment data & solutions connecting 1,000s of market professionals via the CEPRES secure investment data network.

CEPRES is headquartered in Munich with offices in New York, Denver and London. Our team is incredibly diverse and entrepreneurial with over 20 nationalities. We value smart and innovative people who work effectively in a team environment and think strategically, whilst solving day-to-day challenges.

With major expansion to our client base and use cases, we are seeking a Client Services Associate to support our clients in the successful operations of our solution.


About The role

The Client Services Associate is responsible for delivering high-quality, responsive day-to-day client support across CEPRES Platform. 

The role acts as a first and second-line operational interface between clients and internal teams, ensuring: 

  • Timely issue resolution
  • Accurate data and user administration
  • Efficient coordination across Product, Data Delivery, and Engineering 

This position sits at the core of the support function, supporting operational excellence, service reliability, and client satisfaction. 

Key Responsibilities 

1. Client Support & Service Desk Operations (Primary Focus) 

  • Monitor and manage shared service inboxes triaging incoming requests and resolving L1/L2 issues efficiently
  • Provide timely responses to client inquiries, ensuring clear communication and follow-ups
  • Handle user and access management tasks (user creation, RBAC updates, permission changes)
  • Investigate and troubleshoot platform issues (e.g., missing users, access errors, configuration issues) 
  • Escalate complex or technical issues to appropriate internal teams (Engineering, L3 support)
  • Support live chat channels and real-time client interactions
  • Coordinate client data requests (e.g., fund, deal, or operational data) with internal teams and external stakeholders
  • Track deliveries and ensure deadlines are met, including managing external dependencies
  • Support onboarding activities, including template sharing and data readiness checks
  • Assist with data preparation, validation, and reporting activities 

2. Platform & CRM Administration 

  • Maintain and update Platform & CRM systems (leads, users, pipeline, activity records) in line with defined processes
  • Perform system configuration and administrative tasks related to user setup and platform usage
  • In collaboration with relevant SMEs, own the internal Platform Administration tool from the working business perspective
  • Monitor system notifications (registrations, reports, alerts) and trigger follow-up actions where relevant 

3. Cross-Functional Coordination 

  • Act as the Incident Manager, the operational bridge between: (Client Service, Data Delivery, Product & Engineering, Sales / PreSales) 
  • Ensure requests are routed correctly and resolved within expected service levels
  • Support internal stakeholders with reporting, investigation, and issue resolution 

4. Service Quality, Documentation & Continuous Improvement 

  • Maintain accurate records of tickets, actions, and resolutions
  • Contribute to knowledge base articles, FAQs, and internal documentation 
  • Identify recurring issues and propose improvements to reduce ticket volume
  • Support adherence to defined service processes and compliance standards (e.g., ISO expectations)


Requirements

  • 2–5 years in client support, SaaS operations, or service desk roles
  • Experience handling enterprise client requests and ticketing workflows
  • Strong troubleshooting skills across SaaS platforms and user access management
  • Familiarity with ticketing systems (e.g., Zoho Desk, Jira) and CRM tools
  • Experience with data handling, reporting, or platform configuration is a plus
  • Exposure to financial services, private equity, or data-driven platforms (preferred)
  • Strong English written and verbal communication (client-facing). German would be a plus
  • High attention to detail and accuracy
  • Ability to manage multiple requests and prioritize effectively
  • Collaborative mindset with strong stakeholder coordination skills 


Benefits

  • Career Path in Private Equity Step into one of the most in-demand and exciting industries in finance today. With us, you'll experience unparalleled opportunities for career growth and promotions, receive regular feedback, and benefit from mentorship provided by an international team of passionate experts. Be part of a unique growth story and take on an exciting, challenging role in a dynamic global environment.
  • Culture That Drives Success We are powered by core values that foster an entrepreneurial spirit, drive results, and empower ownership. At our company, collaboration and mutual support are at the heart of everything we do. Transparency in company goals ensures you’re always part of the bigger picture.
  • Commitment to Our People We care deeply about our team, offering outstanding benefits and opportunities to thrive in a diverse, inclusive, and international workplace
  • Compensation of attractive package that reflects your skills, contributions, and growth potential.


Related keywords

FintechSaaSPrivate EquityPrivate Capital MarketsZoho DeskJiraCRMRBACL1 SupportL2 SupportIncident ManagementData ValidationISO StandardsFinancial ServicesUser Administration

About CEPRES

LinkedInVisit site

The first platform built for the age of digital transformation in private markets

Industry
Financial Services
Company size
51-200 employees
Founded
2001
Headquarters
Munich, Bavaria
LinkedIn followers
13,076

CEPRES is the first platform built for the age of digital transformation in private markets. Our investment data platform provides real-time and predictive analytics to unlock better investment outcomes and drive better faster decisions. CEPRES clients leverage proprietary deal data and complete cash flows from the largest private market ecosystem, containing $56T in assets, 143K PE-backed companies, 16,500+ funds, and 6,000 LPs and GPs. Accelerate your private equity digital transformation journey at CEPRES.com.

Offices: Balanstraße 49 Building C, Floor 6, Munich, Bavaria 81669, DE · One World Trade Center, 85th Floor, New York, NY 10006, US · 38 Cursitor Street, London, England EC4A 1, GB · 1550 Wewatta St, Denver, Colorado 80202, US

Private EquityInvestment AdvisoryBuyoutGrowthVenturePrivate DebtInfrastructureReal EstateFundraisingM&A
View all jobs at CEPRES

About CEPRES

LinkedInVisit site

The first platform built for the age of digital transformation in private markets

Industry
Financial Services
Company size
51-200 employees
Founded
2001
Headquarters
Munich, Bavaria
LinkedIn followers
13,076

CEPRES is the first platform built for the age of digital transformation in private markets. Our investment data platform provides real-time and predictive analytics to unlock better investment outcomes and drive better faster decisions. CEPRES clients leverage proprietary deal data and complete cash flows from the largest private market ecosystem, containing $56T in assets, 143K PE-backed companies, 16,500+ funds, and 6,000 LPs and GPs. Accelerate your private equity digital transformation journey at CEPRES.com.

Offices: Balanstraße 49 Building C, Floor 6, Munich, Bavaria 81669, DE · One World Trade Center, 85th Floor, New York, NY 10006, US · 38 Cursitor Street, London, England EC4A 1, GB · 1550 Wewatta St, Denver, Colorado 80202, US

Private EquityInvestment AdvisoryBuyoutGrowthVenturePrivate DebtInfrastructureReal EstateFundraisingM&A
View all jobs at CEPRES

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