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Jobs at Cornerstone Community Financial Credit Union (Now Hiring) — 5 open

Cornerstone Community Financial Credit Union logoCornerstone Community Financial Credit Union

Contact Center Representative

Troy, Michigan, United States · Hybrid

$19/hr–$20/hr

Entry level

Our Opportunity: The Contact Center Representative is responsible for providing outstanding member service in the CCF member contact center. Makes banking easy and delivers high performance by providing immediate respons…

Skills: Customer Service, Communication Skills, Mathematical Skills, Multitasking, Attention to Detail

Cornerstone Community Financial Credit Union logoCornerstone Community Financial Credit Union

Relationship Banker II

Center Line, Michigan, United States · On-site

$21/hr–$22/hr

Mid level

Our Opportunity: The Relationship Banker II/Member Advisor will support CCF by developing and nurturing relationships with our membership working diligently to find real positive solutions for their financial needs. They…

Skills: Consultative Selling, Financial Product Knowledge, Consumer Loan Processing, Customer Service, Account Management

Cornerstone Community Financial Credit Union logoCornerstone Community Financial Credit Union

Relationship Banker II - Float

Auburn Hills, Michigan, United States · On-site

$21/hr–$23/hr

Mid level

Our Opportunity: The Relationship Banker II will support CCF by developing and nurturing relationships with our membership working diligently to find real positive solutions for their financial needs. They will utilize t…

Skills: Consultative Selling, Financial Product Knowledge, Consumer Loan Processing, Customer Service, Relationship Management

Cornerstone Community Financial Credit Union logoCornerstone Community Financial Credit Union

Teller/Relationship Banker - Float

Auburn Hills, Michigan, United States · On-site

$19/hr–$20/hr

Entry level

Our Opportunity: The Teller/Relationship Banker Float will support the needs of our membership by developing relationships with our membership working diligently to process their financial transactions and find positive …

Skills: Financial Transaction Processing, Cross-selling, Customer Service, Relationship Banking, Communication Skills

Cornerstone Community Financial Credit Union logoCornerstone Community Financial Credit Union

Assistant Branch Manager

Auburn Hills, Michigan, United States · On-site

$55k–$58k/yr

Mid level

Our Opportunity: The Assistant Branch Manager will help drive operations and effective team member development to ensure exceptional member service and branch goal achievement. Actively engages in activities supporting e…

Skills: Team Leadership, Coaching, Relationship Building, Consultative Sales, Compliance Monitoring

Cornerstone Community Financial Credit Union logo

Contact Center Representative

Cornerstone Community Financial Credit Union

Troy, Michigan, United States • Hybrid

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Entry level

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  • $19/hr–$20/hr
  • Full-time
  • high school
  • Competitive Base Compensation, Paid Time Off, Wellness & Volunteer Time, Health Insurance Coverage, Employer-Paid Coverage, Flexible Spending Accounts
  • Posted 13d ago
  • ~40 hrs/week

Responsibilities

The Contact Center Representative provides outstanding member service by addressing questions and issues encountered by members. They also identify opportunities to deepen member relationships by recommending appropriate products and services.

Requirements

Candidates should have up to six months of related experience and a high school degree or GED. Strong customer service skills and the ability to handle difficult interactions are essential.

Full job description

Our Opportunity:

The Contact Center Representative is responsible for providing outstanding member service in the CCF member contact center. Makes banking easy and delivers high performance by providing immediate response to members and team members, addresses questions and/or issues that are encountered in the course of doing business with the credit union. Serves as a professional representative of the credit union through all member interactions, which may be via inbound or outbound telephone, online, IVR, mobile banking, and email. Strives to deepen the customer relationship by identifying appropriate products/services and refers customers to other credit union representatives, as appropriate.

 

What You'll Do in This Role:

  • Answers calls within the credit unions specified allotted time to maintain service metrics. Responds to member questions, concerns and inquiries and ensures each member receives outstanding member service by performing within CCF’s vision, mission, goals, and living our service promises through inbound calls, outbound calls, email, and all digital platforms.
  • Identifies opportunities to deepen the member relationship by recommending credit union products and/or services to meet the members short-term and long-term financial needs. Educates members on benefits of products and services. Refers members to other credit union representatives, as appropriate.
  • Processes transactions, updates account information, and documents member interviews in our core system promptly, efficiently, and accurately with close attention to detail.
  • Researches situations and collaborates with internal departments, as necessary, to resolve concerns.
  • Performs department related support duties, to include, but not limited to scanning, faxes, and working daily reports.
  • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

 

What You'll Bring To CCF:

  • Up to six months of similar or related experience including time spent in similar or preparatory positions.
  • A high school degree or GED is required.
  • Courtesy and tact are essential elements of the job. 
  • Demonstrated strong customer service skills that include proven ability to handle difficult member interactions. 
  • Strong communication skills must be demonstrated through oral and written means. Proficient in the Microsoft suite of products including Word, Excel, and Outlook. 
  • Possesses basic mathematical skills and is proficient in the use of calculators. 
  • Must be able to multitask effectively between multiple systems to assist members with their inquiries. 
  • Ability to be bonded.

 

 

The Perks of Being Part of CCF:

 

When you join CCF you’re not just taking a job—you’re joining a community. From milestone anniversaries to our legendary chili cook-off, we believe in recognizing achievements and building connections through fun, shared experiences.

 

We offer a comprehensive benefits package designed to support the well-being of our employees:

  • Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives.
  • Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year.
  • Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement.
  • Health Insurance Coverage: Multiple low deductible medical plan options, as well as dental and vision coverage.
  • Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage.
  • Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs.
  • Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career.
  • Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution.
  • Employee Assistance Program (EAP): Confidential support services for personal and professional challenges

 

Work Location: This position is based in Troy, Michigan. Hybrid working arrangements are available following 4-6 months of successful employment.

 

EOE: CCF is committed to equal opportunity and complies with EEOC rules and regulations. 


Mon-Fri 9:00-5:30
Rotating Saturdays: 9:00-1:00

Related keywords

Contact CenterMember ServiceBankingCredit UnionInbound CallsOutbound CallsEmailDigital PlatformsTransaction ProcessingAccount InformationResearchCollaborationBank Secrecy ActPatriot ActOffice of Foreign Assets ControlMicrosoft Word

About Cornerstone Community Financial Credit Union

LinkedInVisit site

The Credit Union In Your Corner

Industry
Financial Services
Company size
51-200 employees
Founded
1951
Headquarters
Auburn Hills, MI
LinkedIn followers
1,867

Today Cornerstone Community Financial is a progressive full-service financial institution still owned and operated by its members. To help members reach their personal financial goals, the credit union offers financial products and services ranging from share certificates to Visa® credit cards to online banking. While we are proud to deliver today's sophisticated technology, we've kept our pledge never to forget the exceptional personal service our members deserve at all times.

Offices: 2955 University Drive, Auburn Hills, MI 48326, US · 7291 Bernice, Center Line, Michigan 48015, US · 30606 Woodward Ave, Royal Oak, Michigan 48073, US · 1785 Rochester Rd, Troy, Michigan 48083, US · 16673 15 Mile Rd, Clinton Township, Michigan 48035, US

Personal Checking Accounts & LoansBusiness Checking & LoansLow Auto RatesOnline Banking & Bill PayMobile Banking with Mobile Depositand credit unionAccountingLendingFinancial ServicesCredit
View all jobs at Cornerstone Community Financial Credit Union

About Cornerstone Community Financial Credit Union

LinkedInVisit site

The Credit Union In Your Corner

Industry
Financial Services
Company size
51-200 employees
Founded
1951
Headquarters
Auburn Hills, MI
LinkedIn followers
1,867

Today Cornerstone Community Financial is a progressive full-service financial institution still owned and operated by its members. To help members reach their personal financial goals, the credit union offers financial products and services ranging from share certificates to Visa® credit cards to online banking. While we are proud to deliver today's sophisticated technology, we've kept our pledge never to forget the exceptional personal service our members deserve at all times.

Offices: 2955 University Drive, Auburn Hills, MI 48326, US · 7291 Bernice, Center Line, Michigan 48015, US · 30606 Woodward Ave, Royal Oak, Michigan 48073, US · 1785 Rochester Rd, Troy, Michigan 48083, US · 16673 15 Mile Rd, Clinton Township, Michigan 48035, US

Personal Checking Accounts & LoansBusiness Checking & LoansLow Auto RatesOnline Banking & Bill PayMobile Banking with Mobile Depositand credit unionAccountingLendingFinancial ServicesCredit
View all jobs at Cornerstone Community Financial Credit Union

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