São Paulo, São Paulo, Brazil · On-site
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Customer Focus, Data Gathering, Data Analysis, Service Excellence, Consulting
Clayton, North Carolina, United States · On-site
$98k–$146k/yr
Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We a…
Skills: Facilities management, Project management, Infrastructure planning, Capital project execution, Budgeting
Menominee, Michigan, United States · On-site
$113k–$169k/yr
Career Area: Environmental Health and Safety Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also abou…
Skills: Environmental Health and Safety, Regulatory Compliance, Risk Assessment, Incident Investigation, Safety Audits
Midland, Texas, United States · On-site
$23/hr–$30/hr
Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are …
Skills: Mechanical assembly, Equipment testing, Flow control components, Nondestructive testing, Inventory management
Lafayette, Indiana, United States · On-site
$113k–$169k/yr
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Six Sigma, DMAIC, NPI, CPI, NTI
Beijing, Beijing, China · On-site
Career Area: Strategy Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are th…
Skills: Project Management, Budgeting, Conflict Management, Decision Making, Influencing
Beijing, Beijing, China · On-site
Career Area: Strategy Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are th…
Skills: Competitive Intelligence, Market Analysis, Financial Analysis, Strategic Thinking, Analytical Thinking
North Little Rock, Arkansas, United States · On-site
$25/hr–$32/hr
Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are …
Skills: Training delivery, Technical training, Safety training, Instructional material development, Communication
Piracicaba, São Paulo, Brazil · On-site
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: AWS, Network Engineering, Cloud Architecture, VPC, Transit Gateway
Wuxi, Jiangsu, China · On-site
Career Area: Procurement Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Process Management, Data-driven Decision Making, Analytical Thinking, Effective Communications, Supplier Management
Singapore, Singapore · On-site
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: AI technologies, Go-to-market strategy, Customer success, Change management, Business acumen
Brisbane, Queensland, Australia · On-site
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Artificial Intelligence, Product Adoption, Customer Success, Change Management, Business Acumen
Peterborough, England, United Kingdom · On-site
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Structural simulation, Finite element analysis, Static analysis, Dynamic analysis, Thermal analysis
Prague, Prague, Czechia · On-site
Career Area: Marketing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are t…
Skills: B2B marketing, Brand management, Marketing communications, Team leadership, Digital marketing
Peterborough, England, United Kingdom · On-site
Career Area: Human Resources Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Talent acquisition, Recruitment lifecycle, Stakeholder management, Workforce planning, Data-driven decision making
Bangalore, Karnataka, India · On-site
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Software Engineering, Engineering Leadership, Cloud-native Architecture, AWS, Java
Athens, Georgia, United States · On-site
$89k–$134k/yr
Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We a…
Skills: Manufacturing engineering, Lean manufacturing, Robotic welding, CNC machining, Capital forecasting
Mossville, Illinois, United States · On-site
$148k–$222k/yr
Career Area: Procurement Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Procurement, Quality Management, Risk Management, Data-driven Decision Making, Problem Solving
Tijuana, Baja California, Mexico · On-site
Career Area: Enterprise Cross Functional Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about ea…
Skills: Accounting, Microsoft 365, English
Chicago, Illinois, United States · On-site
$98k–$158k/yr
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Product Management, Agile Methodology, Software Product Business Knowledge, Rapid Prototyping, AI Tools
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The role involves providing first-line support, troubleshooting technical data, and resolving customer complaints regarding product health. You will be responsible for documenting customer communications and determining the appropriate course of action for effective service resolution.
Candidates should possess strong skills in data analysis, customer service, and problem-solving, along with the ability to provide technical guidance. Previous experience with remote diagnostics or service technician work is preferred, and proficiency in both Portuguese and English is required.
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
IT IS YOUR TIME!
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.
Important:
- Don’t forget to include a resumé in English in your profile in Workday
- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.
At Caterpillar, we’re committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team– creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.
Role Definition:
Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.
What you will do:
• Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
• Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Processing results from analysis of technical data.
• Understand prime product or component health or status, if action is needed, and required next steps.
What You Have (Basic Skills Required):
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
What will put you forward:
• Previous experience with remote diagnoses or service technician
• Fluent Portuguese
• Pre advanced English
Additional Information:
- Travel is required up to 25% of the time
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
Solving our customers' toughest challenges
For 100 years, we’ve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through our Financial Products segment.
Offices: Irving, Texas, US
Solving our customers' toughest challenges
For 100 years, we’ve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through our Financial Products segment.
Offices: Irving, Texas, US
