Bangalore, Karnataka, India · On-site
Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the m…
Skills: Customer Focus, Industry Knowledge, Decision Making, Critical Thinking, Effective Communications
Bangalore, Karnataka, India · Hybrid
Career Area: Finance Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the…
Skills: Compliance Management, SOX Compliance, Internal Audit, Business Acumen, Strategic Planning
Midland, Texas, United States · On-site
$81k–$122k/yr
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Pressure Testing, Gate Valves, Large-bore Rig-ups, Customer Focus, Data Gathering & Analysis
Monterrey, Nuevo León, Mexico · On-site
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Application Testing, QA Activities, Azure DevOps, UFT, Playwright
Monterrey, Nuevo León, Mexico · On-site
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Functional Design Documentation, DocuSign, Azure, DevOps, ServiceNow
Monterrey, Nuevo León, Mexico · On-site
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Test Coordination, Azure DevOps, Stakeholder Management, Oracle EBS, Salesforce
Miramar, Florida, United States · On-site
$89k–$134k/yr
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Customer Focus, Service Excellence, Effective Communications, Problem Solving, Relationship Management
Mossville, Illinois, United States · On-site
$113k–$169k/yr
Career Area: Strategy Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are th…
Skills: Six Sigma Methodology, DMAIC, Project Management, Analytical Thinking, Influencing
Peoria, Illinois, United States · On-site
$189k–$284k/yr
Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the m…
Skills: Go-to-Market Strategy, Sales Execution, Dealer Enablement, Customer Adoption, Value-Based Selling
Morton, Illinois, United States · On-site
$98k–$146k/yr
Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about eac…
Skills: Automation Solutions, Autonomous Vehicles, Robotics, PLC, Data Analysis
Bangalore, Karnataka, India · On-site
Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the m…
Skills: Customer Focus, Industry Knowledge, Decision Making, Critical Thinking, Effective Communications
Morton, Illinois, United States · On-site
Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are …
Skills: Electrical Troubleshooting, Electronic Circuit Repair, PLC Troubleshooting, CNC Repair, Schematic Interpretation
Pontiac, Illinois, United States · On-site
$89k–$134k/yr
Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We a…
Skills: Process Improvement, Equipment Reliability, Structured Problem Solving, Lean Manufacturing, PFMEA
East Peoria, Illinois, United States · On-site
$128k–$193k/yr
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Analytical Thinking, Decision Making, Critical Thinking, Effective Communications, Project Management
East Peoria, Illinois, United States · On-site
$128k–$193k/yr
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Analytical Thinking, Decision Making, Critical Thinking, Effective Communications, Project Management
Morton, Illinois, United States · On-site
Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are …
Skills: Welding, Cutting, Soldering, Brazing, Blueprint Reading
Mossville, Illinois, United States · On-site
$113k–$169k/yr
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Analytical Thinking, Communicating Complex Concepts, Problem Solving, Technology Advising, Conceptual Thinking
Mossville, Illinois, United States · On-site
$128k–$193k/yr
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Analytical Thinking, Decision Making, Critical Thinking, Effective Communications, Product Testing
Irving, Texas, United States · On-site
$128k–$193k/yr
Career Area: Human Resources Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Leadership, Talent Acquisition, Strategic Recruitment, Workforce Analytics, Stakeholder Management
East Peoria, Illinois, United States · On-site
$113k–$183k/yr
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Cisco ACI, Cisco Nexus, Radware Load Balancers, Spine-Leaf Architecture, Network Troubleshooting
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Manages dealer relationships to market company products and services while developing dealer sales capabilities. Responsibilities include designing sales strategies, performing performance reviews, and presenting solutions to stakeholders.
Requires working knowledge of customer focus and relationship management to resolve client needs. Candidates should possess basic understanding of industry trends, negotiation techniques, and value-based selling principles.
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Manages dealers' relationships to market company products and services and assists in the development of dealer sales capability.
Responsibilities
• Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions.
• Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products.
• Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
• Presenting products or services for stakeholders, answering any customer questions, and addressing their needs.
Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Level Basic Understanding:
• Explains how own organization compares to others in the industry.
• Describes key products and services in the industry.
• Identifies key industry segments and associated characteristics.
• Names key industry players, leaders, and trendsetters.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Basic Understanding:
• Explains characteristics and steps in an effective decision-making process.
• Identifies issues and communicates with others when a decision needs to be made.
• Names decision makers in own environment and cites examples of past decisions.
• Describes types of decisions incumbent may and may not make in own job or function.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
• Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Basic Understanding:
• Describes qualities of effective and ineffective negotiations.
• Explains the basic concepts of negotiating.
• Accesses organizational policies and practices for negotiating.
• Utilizes techniques for establishing rapport and building trust.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• Works with clients to address critical issues and resolve major problems.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Level Basic Understanding:
• Presents product, technology or service costs and benefits in reaction to prospect or customer requests.
• Describes general concepts, practices and benefits of value-based versus product selling.
• Documents proposed product/service solutions to be presented to potential customers.
• Pursues additional 'value selling' education or training to enhance traditional sales practices.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
Solving our customers' toughest challenges
For 100 years, we’ve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through our Financial Products segment.
Offices: Irving, Texas, US
Solving our customers' toughest challenges
For 100 years, we’ve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through our Financial Products segment.
Offices: Irving, Texas, US
