Plano, Texas, United States · On-site
Full Time, Permanent Opportunity for ACH Specialist (Must be local to Plano, TX) Catalyst and Your Career Catalyst is igniting change and unlocking new possibilities for credit unions and the members they serve. Whether …
Skills: Desktop Support, VMWare, Windows 11, iOS, Android
Plano, Texas, United States • On-site
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Ensure the availability and deployment of desktop infrastructure by managing operating systems, hardware, and virtual environments. Provide direct technical support, mentor help desk staff, and implement improvements to desktop support processes.
Requires 4+ years of desktop support experience with proficiency in Windows 11, iOS, VMWare, and Cisco telecommunications. Candidates must possess strong analytical skills and the ability to manage ITSM support requests independently.
Full Time, Permanent Opportunity for ACH Specialist (Must be local to Plano, TX)
Catalyst and Your Career
Catalyst is igniting change and unlocking new possibilities for credit unions and the members they serve. Whether through innovative payments, asset management or liquidity solutions, we’re passionate about transforming goals into achievements and helping credit unions grow.
To accomplish this, we actively pursue talented individuals capable of making a positive impact on member credit unions, and we do our best to retain these employees. Among the ways we do this are generous benefits, a safe work environment and promotion of a strong work-life balance. We believe in our employees’ success, and the average employee tenure of 14 years suggests that our employees feel the same way!
The Work Itself
This position assures the timely deployment and maximum availability of the desktop infrastructure by analyzing the individual desktop environments and making configuration decisions regarding operating systems, system applications, environmental variables and desktop hardware. Design, document, and implement improvements to the desktop support processes and functions. This position will participate in major and complex projects and perform problem diagnosis of the desktop environments. This position schedules and performs routine and weekend support and may be called upon to provide after-hours support. This position will also be the on-call contact as needed.
The Desktop Support Analyst II must have a high level of analytical ability and technical knowledge. Essential functions include being responsible for direct support of a desktop environment which includes, but is not exclusive to: personal computers, virtual desktops, laptops, tablets, printers, smartphones, cloud environment, and telephones. This position will develop guidelines, manage and monitor desktop vulnerabilities, deployment systems, and desktop standardization. The candidate must be proficient at analyzing and documenting customer request requirements and problem symptoms to make recommendations and implement moves, additions, changes, and maintenance of desktop equipment as well as internal data and telecommunication wiring infrastructure. Customer service skills are critical for this position.
In addition, the position requires that the candidate participate in the resolution of daily support request assigned in ITSM system. This position will serve as a technical resource in the use of current and future enterprise software applications. The Desktop Support Analyst II will provide support, including training and mentoring, to all members of the Help Desk team as well as end users.
The Desktop Support Analyst II must be able to follow oral and written directions. Must be self-motivating and able to work with minimum direction and must be able to prioritize assigned workloads and effectively complete projects and priorities.
The Talent You Bring
The Essential Requirements:
Additional skills and experience are a plus:
How We'll Have Your Back
Catalyst Corporate’s compensation structure offers market-competitive base pay. However, Catalyst's full compensation package is more than just your paycheck and is meant to support and improve your personal and professional life, including:
Who We Are
With innovative payments, asset management and liquidity solutions, Catalyst is unlocking new possibilities for credit unions across the nation, and the members they serve. We are passionate about transforming goals into achievements and helping credit unions grow. Discover why more than 1,500 credit unions are using Catalyst’s solutions today: catalystcorp.org.
Catalyst is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Delivering the value of vision.
With innovative payments, asset management and liquidity solutions, Catalyst is unlocking new possibilities for credit unions across the nation, and the members they serve. We are passionate about transforming goals into achievements and helping credit unions grow. Discover why more than 1,500 credit unions are using Catalyst’s solutions today: catalystcorp.org.
Offices: 6801 Parkwood Blvd, Plano, TX 75024, US · 6705 Sugarloaf Pkwy., Suite 200, Duluth, GA 30097, US
Delivering the value of vision.
With innovative payments, asset management and liquidity solutions, Catalyst is unlocking new possibilities for credit unions across the nation, and the members they serve. We are passionate about transforming goals into achievements and helping credit unions grow. Discover why more than 1,500 credit unions are using Catalyst’s solutions today: catalystcorp.org.
Offices: 6801 Parkwood Blvd, Plano, TX 75024, US · 6705 Sugarloaf Pkwy., Suite 200, Duluth, GA 30097, US
