Tempe, Arizona, United States · On-site
Position Overview: This intermediate level position provides network operations support including on road escalation incidents for Carvana-employed auto haulers delivering cars to customers nationwide. This position is n…
Skills: Incident Management, Logistics Operations, Root Cause Analysis, Vendor Management, Data Analysis
Blue Mound, Texas, United States · On-site
We’re looking for Automotive Mechanics with a minimum of 6 months of professional automotive repair experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fast…
Skills: Automotive Repair, Light Maintenance, Fluid Checks, Vehicle Inspection, Brake Repair
Blue Mound, Texas, United States · On-site
We’re looking for Automotive Mechanics with a minimum of 6 months of professional automotive repair experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fast…
Skills: Automotive Repair, Light Maintenance, Fluid Checks, Vehicle Inspection, Brake Repair
Trenton, Ohio, United States · On-site
About Carvana At Carvana, we sell cars but we aren’t car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own Mom. Period. To make sure our cars are in first-rate condition,…
Skills: Team Management, Quality Control, Performance Management, Lean Principles, Coaching
Trenton, Ohio, United States · On-site
About Carvana At Carvana, we sell cars but we aren’t car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own Mom. Period. To make sure our cars are in first-rate condition,…
Skills: Team Management, Production Planning, Quality Control, Performance Management, Coaching
Cleveland, Ohio, United States · On-site
About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s pr…
Skills: Parts Identification, Order Fulfillment, Customer Service, Inventory Management, Technical Support
Delanco, New Jersey, United States · On-site
$31/hr–$37/hr
About the team and position We're looking for a skilled and self-motivated Mobile Heavy Duty Diesel Mechanic or Mobile Heavy Duty Diesel Technician to join our growing team. In this role, you'll be responsible for diagno…
Skills: Diesel Diagnostics, Heavy Equipment Repair, Electrical Troubleshooting, Hydraulic Systems Repair, Preventative Maintenance
Flint, Michigan, United States · On-site
$17/hr–$17/hr
Pay Range: $17-$17.50 hourly Part Time on Wednesdays from 7:30am to 5:00pm About Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provid…
Skills: Data Entry, Typing, Multitasking, Customer Service, Computer Skills
Tracy, California, United States · On-site
$31/hr–$39/hr
We’re looking for Autobody Preppers with a minimum of 5 years of professional automotive bodywork experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastes…
Skills: Plastic Welding, Metal Pulling, Straightening, Shrinking, Stud Welding
Tracy, California, United States · On-site
$31/hr–$39/hr
We’re looking for Autobody Preppers with a minimum of 5 years of professional automotive bodywork experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastes…
Skills: Plastic Welding, Metal Pulling, Straightening, Shrinking, Stud Welding
Tooele, Utah, United States · On-site
We’re looking for Autobody Repair Technicians with a minimum of 1 year of professional automotive bodywork experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the fo…
Skills: Prepping, Sanding, Buffing, Bumper Installation, Plastic Welding
Tolleson, Arizona, United States · On-site
We’re looking for Autobody Repair Techs with a minimum of 3 years of professional automotive bodywork experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fa…
Skills: Plastic Welding, Metal Pulling, Roof And Rocker Panel Repair, Bondo Repair, Stud Welding
Tolleson, Arizona, United States · On-site
We’re looking for Autobody Repair Techs with a minimum of 3 years of professional automotive bodywork experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fa…
Skills: Plastic Welding, Metal Pulling, Roof And Rocker Panel Repair, Bondo Repair, Stud Welding
Tolleson, Arizona, United States · On-site
We’re looking for Auto Interior Repair/Glass Repair Technicians with a minimum of 3 years of professional automotive interior repair and/or glass repair experience to join us at Carvana - the fastest-growing used automot…
Skills: Interior Repair, Glass Repair, Upholstery Repair, Color Matching, Fabric Dyeing
Tolleson, Arizona, United States · On-site
We’re looking for Auto Interior Repair/Glass Repair Technicians with a minimum of 3 years of professional automotive interior repair and/or glass repair experience to join us at Carvana - the fastest-growing used automot…
Skills: Interior Repair, Glass Repair, Upholstery Repair, Color Matching, Fabric Dyeing
San Diego, California, United States · On-site
$18/hr–$19/hr
We’re hiring for entry-level automotive roles at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. In these entry-level roles, you’ll ha…
Skills: Vehicle Detailing, Interior Cleaning, Exterior Buffing, Vehicle Inspection, Vehicle Operation
Fresno, California, United States · On-site
$22/hr–$24/hr
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest c…
Skills: Customer Service, Vehicle Delivery, Safe Driving, Loading And Unloading, Paperwork Completion
Fresno, California, United States · On-site
$22/hr–$24/hr
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest c…
Skills: Customer Service, Vehicle Delivery, Safe Driving, Loading And Unloading, Paperwork Completion
Fresno, California, United States · On-site
$22/hr–$24/hr
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest c…
Skills: Customer Service, Vehicle Delivery, Loading And Unloading, Safe Driving, Paperwork Completion
Tolleson, Arizona, United States · On-site
We’re looking for Autobody Repair Technicians with a minimum of 1 year of professional automotive bodywork experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the fo…
Skills: Auto Body Repair, Sanding, Buffing, Bumper Installation, Plastic Welding
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Provide real-time support and incident management for auto haulers to ensure route integrity and minimize delivery postponements. Collaborate with cross-functional teams and vendors to optimize outbound capacity and reduce network disruptions.
Requires a High School Diploma or GED and at least 2 years of experience in both customer service and maintenance or logistics. Candidates must have knowledge of DOT, FMCSA, and HOS regulations and be able to work from the Tempe headquarters.
This intermediate level position provides network operations support including on road escalation incidents for Carvana-employed auto haulers delivering cars to customers nationwide. This position is not eligible for visa sponsorship.
● Assist in resolving real-time on road incidents moving across the Logistics Network by providing real-time incident management and support to all drivers.
● Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates.
● Provide real-time support to Logistics field teams while maintaining route integrity and service levels.
● Minimize postponed deliveries through root cause analysis and continuous monitoring of exceptions.
● Use multiple internal systems to gather data and troubleshoot issues that may arise during transit.
● Locate and select vendors to drive excellent service while mitigating risks and downtime.
● Maximize outbound capacity to increase on-time delivery and reduce transit times.
● Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions.
● Leverage strong analytical and Google Sheet skills to help organize data.
● Perform administrative duties including accurately documenting real-time incidents while effectively communicating incident status and resolution plan to Logistics Field Leadership.
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
● High School Diploma or GED, or equivalent experience.
● 2+ years experience in a Customer Service role.
● 2+ years of practical experience in Maintenance or Logistics.
● Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS
● Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
● Ability to multitask and prioritize effectively.
● Ability to maintain professionalism in a fast-paced environment.
● Ability to work variable schedule(s) as necessary.
● Ability to commute and work out of the Tempe headquarters.
● Ability to work in an office environment, with extensive use of computers.
● Ability to sit for up to eight hours per day.
● Ability to communicate clearly and concisely, both written and oral.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Meet our thousands of happy employees and explore our exciting experiences. At Carvana, We'll Drive You Happy® .
Carvana (NYSE: CVNA) is an industry pioneer for buying and selling used vehicles online. As the fastest growing used automotive retailer in U.S. history, its proven, customer-first ecommerce model has positively impacted millions of people's lives through convenient, accessible and transparent experiences. Carvana allows customers to browse a nationwide inventory and purchase a vehicle from the comfort of their home entirely online, benefiting from a 7-day money back guarantee, home delivery and more. Customers also have the option to sell or trade-in their vehicle online in seconds. Carvana brings a continued focus on people-first values, industry-leading customer care, technology and innovation, and is the No. 2 automotive brand in the U.S. on the Forbes 2022 Most Customer-Centric Companies List. Carvana is one of the four fastest companies to make the Fortune 500. For more information, please visit www.carvana.com and follow us on LinkedIn, @gocarvana on Instagram, @Carvana on X, and @gocarvana on TikTok. Carvana also encourages investors to visit its Investor Relations website as financial and other company information is posted.
Offices: 300 E Rio Salado Pkwy, Tempe, Arizona 85281, US
Meet our thousands of happy employees and explore our exciting experiences. At Carvana, We'll Drive You Happy® .
Carvana (NYSE: CVNA) is an industry pioneer for buying and selling used vehicles online. As the fastest growing used automotive retailer in U.S. history, its proven, customer-first ecommerce model has positively impacted millions of people's lives through convenient, accessible and transparent experiences. Carvana allows customers to browse a nationwide inventory and purchase a vehicle from the comfort of their home entirely online, benefiting from a 7-day money back guarantee, home delivery and more. Customers also have the option to sell or trade-in their vehicle online in seconds. Carvana brings a continued focus on people-first values, industry-leading customer care, technology and innovation, and is the No. 2 automotive brand in the U.S. on the Forbes 2022 Most Customer-Centric Companies List. Carvana is one of the four fastest companies to make the Fortune 500. For more information, please visit www.carvana.com and follow us on LinkedIn, @gocarvana on Instagram, @Carvana on X, and @gocarvana on TikTok. Carvana also encourages investors to visit its Investor Relations website as financial and other company information is posted.
Offices: 300 E Rio Salado Pkwy, Tempe, Arizona 85281, US
