Monterrey, Nuevo León, Mexico · On-site
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: Customer Service, SAP, CRM, Order Management, Problem Solving
Frankfurt, Hesse, Germany · Hybrid
$43k–$67k/yr
Das sind wir Viessmann Climate Solutions, als Teil der Carrier Global Corporation, wurde 1917 als Heiztechnik-Hersteller gegründet, und ist heute ein weltweit führender Anbieter für effiziente und systemische Klima- und …
Skills: Commissioning, Maintenance, Troubleshooting, Customer Service, HVAC Technology
Faulquemont, Grand Est, France · On-site
Viessmann recrute ! Chez Viessmann, vous travaillerez dans un endroit où vous serez en contact avec des gens extraordinaires, où vous sentirez que vos compétences et vos points de vue seront vraiment appréciés. Nous offr…
Skills: Customer Satisfaction Analysis, Quality Control, Dispute Management, Reporting, Advanced Excel
Hisings Backa, Vastra Gotaland, Sweden · Hybrid
$472k–$944k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: Financial Control, Balance Sheet Flux Analysis, P&L Review, SOX Compliance, Internal Controls
Allendorf (Eder), Hesse, Germany · Hybrid
$37k–$74k/yr
Über Carrier Carrier Global Corporation, ein weltweit führendes Unternehmen für intelligente Klima- und Energielösungen, engagiert sich für Innovationen, die Komfort, Sicherheit und Nachhaltigkeit in den Alltag bringen. …
Skills: HVAC Maintenance, Heat Pump Commissioning, Oil and Gas Heating Systems, Customer Service, Technical Troubleshooting
Allendorf (Eder), Hesse, Germany · Hybrid
$37k–$74k/yr
Über Carrier Carrier Global Corporation, ein weltweit führendes Unternehmen für intelligente Klima- und Energielösungen, engagiert sich für Innovationen, die Komfort, Sicherheit und Nachhaltigkeit in den Alltag bringen. …
Skills: Project Planning, Resource Scheduling, Customer Orientation, Tour Planning, Technical Coordination
Allendorf (Eder), Hesse, Germany · Hybrid
Das sind wir Viessmann Climate Solutions, als Teil der Carrier Global Corporation, wurde 1917 als Heiztechnik-Hersteller gegründet, und ist heute ein weltweit führender Anbieter für effiziente und systemische Klima- und …
Skills: Maintenance, Repair, Commissioning, Heat Pump Technology, Oil and Gas Heating Systems
Allendorf, Hesse, Germany · Hybrid
$37k–$74k/yr
Über Carrier Carrier Global Corporation, ein weltweit führendes Unternehmen für intelligente Klima- und Energielösungen, engagiert sich für Innovationen, die Komfort, Sicherheit und Nachhaltigkeit in den Alltag bringen. …
Skills: HVAC Maintenance, Heat Pump Commissioning, Oil and Gas Heating Systems, Customer Service, Technical Troubleshooting
Ismaning, Bavaria, Germany · Hybrid
Das sind wir Viessmann Climate Solutions, als Teil der Carrier Global Corporation, wurde 1917 als Heiztechnik-Hersteller gegründet, und ist heute ein weltweit führender Anbieter für effiziente und systemische Klima- und …
Skills: Heat Pump Commissioning, Maintenance of Heating Systems, Repair of Oil and Gas Heating, Customer Service, Technical Consulting
Hyderabad, Telangana, India · On-site
Role: Lead Engineer-AI Location: Hyderabad Full/ Part-time: Full Time About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring c…
Skills: AI Product Development, SDLC Transformation, AI Governance, Software Modernization, Enterprise AI Platforms
Innsbruck, Tyrol, Austria · On-site
$51k–$76k/yr
Das sind wir Viessmann Climate Solutions, als Teil der Carrier Global Corporation, wurde 1917 als Heiztechnik-Hersteller gegründet, und ist heute ein weltweit führender Anbieter für effiziente und systemische Klima- und …
Skills: Refrigeration Technology, Maintenance and Repair, Customer Orientation, Heat Pump Technology, Control and Regulation Technology
Hangzhou, Zhejiang, China · On-site
Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From …
Skills: Structural Design, 3D Design Software, 2D Design Software, BOM Compilation, Technical Drawing
Sydney, New South Wales, Australia · Hybrid
Build a career with confidence! Automated Logic is now part of Carrier, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations…
Skills: Project Management, BMS, HVAC, Budgeting, Resource Allocation
New York, New York, United States · On-site
$79k–$158k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: Consultative Selling, Pipeline Management, Strategic Growth, HVAC Systems Knowledge, Building Automation Systems
Eight Mile Plains, Queensland, Australia · On-site
Build a career with confidence! Automated Logic is now part of Carrier, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations…
Skills: BMS Software Development, HVAC, Building Controls, Automation Systems, Controls Engineering
Warwick, Rhode Island, United States · On-site
$79k–$158k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: Warranty Claims Processing, Customer Service, CRM, ERP, Data Management
Muncie, Indiana, United States · On-site
$65k–$130k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: HVAC Controls, Building Automation, Customer Relationship Management, Sales Forecasting, Blueprint Reading
Legnica, Lower Silesian Voivodeship, Poland · On-site
$115k–$229k/yr
O firmie Carrier Carrier Global Corporation, światowy lider w dziedzinie inteligentnych rozwiązań klimatycznych i energetycznych, angażuje się w tworzenie innowacji, które zapewniają komfort, bezpieczeństwo i zrównoważon…
Skills: P-FMEA, APQP, PPAP, SPC, MSA
Palm Beach Gardens, Florida, United States · On-site
$118k–$235k/yr
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advanc…
Skills: Strategic Sourcing, Supplier Relationship Management, Contract Negotiation, Category Management, Supply Chain Planning
Ismaning, Bavaria, Germany · Hybrid
Das sind wir Viessmann Climate Solutions, als Teil der Carrier Global Corporation, wurde 1917 als Heiztechnik-Hersteller gegründet, und ist heute ein weltweit führender Anbieter für effiziente und systemische Klima- und …
Skills: Heat Pump Commissioning, Maintenance, Troubleshooting, Customer Service, HVAC Technology
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The agent serves as the primary contact for distributors, managing HVAC replacement part orders and resolving complex service issues. Responsibilities include coordinating with supply chain teams to ensure timely delivery and maintaining accurate records in SAP and CRM systems.
Candidates must have a high school diploma, 1-3 years of customer service experience, and bilingual fluency in English and Spanish. Proficiency in SAP or similar ERP systems is required to manage order entry and inventory checks.
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About the role
As a Contact Center Agent , you will play a crucial role in supporting our distributors by ensuring they receive accurate, timely, and high‑quality assistance with HVAC replacement parts. Your work directly impacts customer satisfaction, operational efficiency, and distributor success. You will troubleshoot issues, manage orders, and collaborate across internal teams to ensure seamless service delivery.
Key Responsibilities
As a Contact Center Agent , you’ll be responsible for:
• Assisting customers with background information on orders and delays not visible in self‑service tools.
Requirements
We are looking for people who are customer‑focused, detail‑oriented, proactive, and skilled at problem‑solving in fast‑paced environments. If this is you, get in touch.
• High school diploma or equivalent; associate degree preferred.
• 1–3 years of customer service experience, preferably supporting distributors.
• Working knowledge of SAP or similar ERP systems for order entry, pricing, inventory checks, and account research.
• Proven ability to work in fast‑paced, high‑volume environments and lead through change.
• Bilingual fluency in English and Spanish, both written and verbal.
• Knowledge of HVAC products and aftermarket parts.
• Experience with order management and inventory systems.
• Ability to manage multiple priorities in a fast‑paced environment.
Benefits
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
Offices: 13995 Pasteur Blvd, Palm Beach Gardens, Florida 33418, US
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
Offices: 13995 Pasteur Blvd, Palm Beach Gardens, Florida 33418, US
