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Jobs at CareGard Warranty Services, Inc. (Now Hiring) — 3 open

CareGard Warranty Services, Inc. logoCareGard Warranty Services, Inc.

Processor I, Gap Claims

Grapevine, Texas, United States · On-site

Entry level

Join our team and be part of something truly transformational! Right now, we are seeking a detail-oriented Processor I to join our GAP Claims team. This opportunity is ideal for a professional with strong customer retent…

Skills: GAP Claims Processing, Customer Retention, Document Processing, Contract Analysis, Data Entry

CareGard Warranty Services, Inc. logoCareGard Warranty Services, Inc.

Mechanical Claims Adjuster I

Grapevine, Texas, United States · On-site

$18/hr–$28/hr

Mid level

Join our team and be part of something truly transformational! We Are Different CareGard Warranty Services, part of Automotive Financial Group (AFG), has been redefining the automotive protection industry since 1994. Ove…

Skills: Claims Adjudication, Mechanical Knowledge, Customer Service, Data Entry, Microsoft Word

CareGard Warranty Services, Inc. logoCareGard Warranty Services, Inc.

Manager of Data Analytics & Engineering

Grapevine, Texas, United States · On-site

Senior

Join our team and be part of something truly transformational! We are different. Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years, AFG has becom…

Skills: SQL, Python, ETL Tooling, Dbt, Airflow

CareGard Warranty Services, Inc. logo

Processor I, Gap Claims

CareGard Warranty Services, Inc.

Grapevine, Texas, United States • On-site

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Entry level

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  • Full-time
  • 401k Match, Life Insurance, Short-Term Disability, Professional Development, Health Insurance, Dental Insurance
  • Posted 15d ago
  • Apply by Oct 11
  • ~40 hrs/week

Responsibilities

Review, process, and adjudicate Guaranteed Asset Protection (GAP) claims from submission to final resolution. This includes verifying eligibility through document analysis and communicating with lenders, dealerships, and customers.

Requirements

Requires at least one year of customer service and document processing experience, with a preference for GAP claims experience. Candidates must be proficient in Office 365, type 45 WPM, and be able to work onsite in Grapevine, TX.

Full job description

Join our team and be part of something truly transformational!

Right now, we are seeking a detail-oriented Processor I to join our GAP Claims team. This opportunity is ideal for a professional with strong customer retention skills and hands-on experience in high-volume document and contract processing. In this role, you will apply strict attention to detail to follow written procedures, resolve claims accurately, and manage multiple priorities in a deadline-driven environment. Are you a dependable problem-solver who takes ownership, learns new systems quickly, and wants to make a meaningful impact?

The Processor I, GAP Claims is responsible for reviewing, processing, and adjudicating Guaranteed Asset Protection (GAP) claims in accordance with company guidelines, policy provisions, lender requirements, and applicable state and federal regulations. The ideal candidate is detail-oriented, strong and effective communicator, has high emotional intelligence, loves problem solving, and has a customer focused mindset.

Lastly, we are looking for a person who is interested in being a part of something bigger than themselves, someone who is more interested in joining a close-knit team and not just finding another job. 

About us: 
Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.

Top Responsibilities:
  • Review and process GAP claims from initial submission through final resolution
  • Verify claim eligibility by analyzing contracts, loan documents, payoff statements, insurance settlements, total loss documentation, and various other documents required
  • Ensure all required documentation is complete, accurate, and compliant with policy terms
  • Calculate GAP benefits accurately and issue payments within established service-level standards
  • Communicate professionally with lenders, dealerships, insurance carriers, customers, and internal teams to obtain missing information and provide claim status updates
  • Identify discrepancies, potential fraud, or coverage issues and escalate as appropriate

Minimum Qualifications:
  • Work onsite Monday - Friday (Grapevine, TX)
  • A minimum of six months’ experience working with GAP claims with a TPA Warranty company, preferred
  • Strong communication skills, both verbally and in writing
  • Be able to type 45 WPM
  • 1 year of customer service experience, with a focus on customer retention
  • 1 year of document and contract processing and retrieval
  • Bilingual – Spanish/English (Preferred)
  • Proficient computer skills, including Office 365
  • Proficient data entry accuracy with a strict attention to detail
  • Basic mathematical and problem-solving abilities
  • Ability to follow written procedures and apply them consistently
  • Comfortable learning new systems, terminology, and contractual requirements
  • Ability to manage multiple files and priorities in a deadline-driven environment
  • Professional, dependable, and receptive to coaching and feedback

Benefits offered:
  • 401k Match
  • Company provided Life Insurance & Short-Term Disability
  • Professional Development
  • Health/Dental/Vision insurance
  • Nine Paid Holidays
  • No weekends
  • Paid Time off
  • Employee Engagement & Birthday Celebrations


Must be authorized to work in the U.S. We are unable to sponsor work visas. 
 

Related keywords

GAP ClaimsTPA WarrantyClaims AdjudicationContract ProcessingOffice 365Customer RetentionTotal Loss DocumentationPayoff StatementsInsurance SettlementsAutomotive Financial ServicesData Entry AccuracyCompliance

About CareGard Warranty Services, Inc.

LinkedInVisit site

Celebrating 30 years in business, CareGard is a premier F&I Products, Claim Services & Income Development provider.

Industry
Insurance
Company size
51-200 employees
Founded
1994
Headquarters
Grapevine, Texas
LinkedIn followers
2,503

Join the CareGard Warranty Services, Inc. family! Since 1994, we have been a trusted provider of consumer protection products to dealerships, agencies, and manufacturers. At CareGard, we pride ourselves on offering superior solutions and building strong partnerships with renowned OEMs like FCA, NESNA (Nissan), MotoRefi, and BraunAbility. Our comprehensive product lineup includes Vehicle Service Contracts, GAP coverage, Tire & Wheel protection, Key replacement, Etch protection, Appearance plans, Ding & Dent coverage, Pre-paid Maintenance, Limited Warranties, and Lease Protection. With our 24/7 365-day claim center, staffed by ASE certified adjusters, we ensure quick and efficient support, with an average speed to answer time of less than 22 seconds. Join us in shaping the future of automotive consumer protection! Whether you're an employee, agent, or customer, experience the CareGard difference today. #JoinOurTeam #ConsumerProtection #AutomotiveIndustry

Offices: 1900 Champagne Blvd., Grapevine, Texas 76051, US

Vehicle Service ContractsTrainingAutomotive Aftermarket Productsand Technology SolutionsAutomotiveAuto Insurance
View all jobs at CareGard Warranty Services, Inc.

About CareGard Warranty Services, Inc.

LinkedInVisit site

Celebrating 30 years in business, CareGard is a premier F&I Products, Claim Services & Income Development provider.

Industry
Insurance
Company size
51-200 employees
Founded
1994
Headquarters
Grapevine, Texas
LinkedIn followers
2,503

Join the CareGard Warranty Services, Inc. family! Since 1994, we have been a trusted provider of consumer protection products to dealerships, agencies, and manufacturers. At CareGard, we pride ourselves on offering superior solutions and building strong partnerships with renowned OEMs like FCA, NESNA (Nissan), MotoRefi, and BraunAbility. Our comprehensive product lineup includes Vehicle Service Contracts, GAP coverage, Tire & Wheel protection, Key replacement, Etch protection, Appearance plans, Ding & Dent coverage, Pre-paid Maintenance, Limited Warranties, and Lease Protection. With our 24/7 365-day claim center, staffed by ASE certified adjusters, we ensure quick and efficient support, with an average speed to answer time of less than 22 seconds. Join us in shaping the future of automotive consumer protection! Whether you're an employee, agent, or customer, experience the CareGard difference today. #JoinOurTeam #ConsumerProtection #AutomotiveIndustry

Offices: 1900 Champagne Blvd., Grapevine, Texas 76051, US

Vehicle Service ContractsTrainingAutomotive Aftermarket Productsand Technology SolutionsAutomotiveAuto Insurance
View all jobs at CareGard Warranty Services, Inc.

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