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Field Officers visit residential addresses to discuss TV licensing requirements and help customers understand their obligations. They manage their own daily schedule, record visit outcomes using mobile technology, and set up payment plans where necessary.
Candidates must hold a full UK driving licence and reside within the CF83 postcode area. The role requires strong communication skills, resilience, and the ability to work independently in a customer-facing environment.
As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the Cardiff area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.
Key responsibilities include:
Visiting residential addresses throughout the CF5, CH14, CF15, CF23, CF83 postcode area
Speaking with customers professionally and respectfully
Explaining TV Licensing requirements and available options
Setting up payment plans where appropriate
Recording visit outcomes accurately using mobile technology
Making informed decisions and working independently in the field
Occasionally attending court as part of the enforcement process
You'll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.
We're looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life.
To be successful in this role, you'll need:
A full UK driving licence (essential)
To live within the CF5, CH14, CF15, CF23, CF83 postcode area
Excellent communication and interpersonal skills
The ability to remain calm, professional and resilient in a variety of customer situations
Strong problem-solving skills and sound judgement
Good attention to detail and accuracy when recording information
Confidence working independently and managing your own workload
Basic IT skills and confidence using mobile devices and applications
A positive attitude and willingness to learn
Flexibility to work a varied schedule, including evenings and weekends
Experience in a customer-facing role is highly desirable. More importantly, we're looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.
To support customers at times that suit them best, you'll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.
£31,650 annual salary
Company car (for work and personal use) or £3,700 annual car allowance
Mileage paid—including your daily commute from home
Flexible 36.5‑hour working week, with the option of a four‑day schedule
Generous holiday allowance, plus opportunities to purchase extra leave
Pension, life assurance, paid volunteering day and family‑friendly policies
Safety measures including Body Worn Video and a lone worker support system
Access to discounts, wellbeing support, and colleague diversity networks
Financial wellbeing tools and resources
At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
🤝 Customer first, always 🧑💻 Fearless innovation ✅ Achieve together 💙 Everyone is valued
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.
How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.
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United KingdomCapita is a leading provider of business process services, driven by data, technology and people. #CreatingBetter
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders. Check out our community guidelines: capita.com/about-us/social-media-community-guidelines
Offices: 2 Kingdom Street, First Floor, London, England W2 6BD, GB
Capita is a leading provider of business process services, driven by data, technology and people. #CreatingBetter
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders. Check out our community guidelines: capita.com/about-us/social-media-community-guidelines
Offices: 2 Kingdom Street, First Floor, London, England W2 6BD, GB
