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We are seeking a dedicated and hardworking Medical Centre Administrator to join our team in Coleraine. In this position, you will collaborate with your designated team and other associated teams to ensure the effective delivery of services to our customers. The ideal candidate will be an excellent communicator, highly organized, and capable of interacting with people in a caring, courteous, and professional manner.

This is an office-based role, and occasional travel to other sites across Northern Ireland may be required. The standard hours for this role are Monday – Friday working 08:30 - 17:00.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Job title:

Medical Centre Administrator

Job Description:

hat you’ll be doing:

• Run daily operations in the Medical Examination Centre

• Meet and greet all customers and stakeholders

• Assist customers with completion of forms such as expense claims

• Prepare medical rooms and equipment, ensuring they are ready for the Medical Practitioner and customers

• Update and maintain records by use of computer system and accurately capture and enter data on to the relevant systems

• Regular telephone/email liaison with MSC - respond to all contacts from both internal & external customers made via all the available channels

• Provide cover at our other medical examination centres within the region

• Achieve customer and client KPI targets in relation to all contacts  

• Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.

What we’re looking for:

• Previous experience in an administrative / customer facing role, preferably in an office environment

• Knowledge and experience of MS Office applications

• Excellent Customer Service skills – including telephone skills. 

• Ability to gather relevant information from customers

• Superb organizational, administrative, and planning skills.

• Ability to work under pressure and react effectively to emergency situations.

• Great attention to detail with the ability to multi-task.

• Excellent documentation, communication, and IT skills.

• Ability to travel within the area and possibly to other Capita locations.

What’s in it for you?

• £26,227.50 annual salary

• Office based role

• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Access to the Headspace app for you and up to 5 family or friends.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always 🧑 Fearless innovation ✅ Achieve together Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. 

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

Location:

Coleraine

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent