Amsterdam, North Holland, Netherlands · Hybrid
We are looking for a Customer Support Representative (French-speaking) to join our BUX team based in Amsterdam. We're seeking individuals who can adapt to flexible working hours and are committed to assisting our growing…
Skills: French Fluency, English Fluency, Customer Support, Financial Market Knowledge, Communication Skills
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Provide first-line support for French and English speaking users via chat, email, and phone for investing and savings products. Collaborate with teams to resolve issues, gather customer feedback, and assist with content translations.
Candidates must be fluent in French and English with previous experience in a customer-facing support role. An interest in financial markets and the ability to work 40 hours per week are required.
We are looking for a Customer Support Representative (French-speaking) to join our BUX team based in Amsterdam.
We're seeking individuals who can adapt to flexible working hours and are committed to assisting our growing customer base. In this role, you'll serve as a primary point of contact for our French-speaking clients while also offering support in English to users across Europe.
We value candidates who approach their work with dedication, responsibility, and the ability to work autonomously, yet thrive as part of a team. As we operate in a dynamic scale-up environment, we need someone who embraces change and approaches challenges with a proactive 'can-do' attitude.
We’re teaming up with ABN AMRO to add savings to the BUX platform. You’ll play a key role in launching this new proposition and supporting our customers across all our financial products.
As part of our first-line support team, you’ll help ensure our users have a smooth and positive experience with BUX. Your day-to-day will include:
Supporting customers using BUX Investing and, soon, BUX Savings
Responding to chats, emails, and phone calls with speed, clarity, and care
Guiding new users through onboarding and helping them get started confidently
Staying up to date with product updates and internal developments
Gathering customer feedback and sharing insights with the wider team
Collaborating across teams to resolve issues efficiently
Assisting with translations and customer-facing content
Identifying opportunities to improve processes and helping implement changes
Maintaining and contributing to the team’s knowledge base
Fluent in French and English (additional European languages are a plus)
Experience working in a customer-facing/support role
Interest in financial markets and investing
Exceptional communication skills to connect with our users
Quick learner and adept problem solver
Able to work independently but also willing to jump in and help your team as needed
Availability for a full-time role (40 hours/week)
To learn more about our approach to hiring and how to prepare for your interviews, check out our How we hire section.
We want you to feel empowered to show your best self during the application process. If there's anything we can do to accommodate you better (interview timing, place, etc), please let us know in your application form.
International work environment
Company pension plan
Flexibility is at our core; we offer a hybrid work environment (1-2 days at the office)
Working from home allowance
Mobility benefit
Gym membership contribution via Urban Sports
Learning budget and full access to our learning and development platform
A1 Dutch language course for you (and your partner)
Delicious lunches at the office
The possibility to work from abroad for 1 month every 12 months
Take care of your mental and emotional well-being with unlimited appointments with psychologists or coaches through OpenUp
Regular team gatherings and fun company events
At BUX, we’re committed to making investing accessible and affordable for everyone through our intuitive app. We believe that a diverse team with a range of backgrounds, skills, and perspectives is key to achieving this mission. By embracing diversity, we strengthen our ability to innovate and serve our customers better.
To fully benefit from our diversity, it’s essential that everyone feels safe, included, and valued. We are dedicated to creating a workplace where each of us can bring our full selves to work and contribute to our shared goals.
Do More With Your Money
BUX is Europe’s fastest growing neobroker and has been making it easy and affordable for Europeans to do more with their money since 2014. By taking down the barriers to the financial markets and disrupting the investing experience, we’re helping new generations of investors and traders discover the world of the financial markets. BUX’s flagship platform, BUX, is making commission-free investing more accessible and allows users to invest in the companies they believe in. BUX is currently available in the Netherlands, Germany, Spain, Austria, France, Italy, Ireland and Belgium. Headquartered in Amsterdam, the Netherlands, the company is a fully owned subsidiary of ABN AMRO Bank
Offices: Plantage Middenlaan 62, Amsterdam, North Holland 1018 DH, NL · 35 Luke Street, London, England EC2A 4LH, GB · 67 Franklin Roosevelt Ave, Limassol, 3011, CY
Do More With Your Money
BUX is Europe’s fastest growing neobroker and has been making it easy and affordable for Europeans to do more with their money since 2014. By taking down the barriers to the financial markets and disrupting the investing experience, we’re helping new generations of investors and traders discover the world of the financial markets. BUX’s flagship platform, BUX, is making commission-free investing more accessible and allows users to invest in the companies they believe in. BUX is currently available in the Netherlands, Germany, Spain, Austria, France, Italy, Ireland and Belgium. Headquartered in Amsterdam, the Netherlands, the company is a fully owned subsidiary of ABN AMRO Bank
Offices: Plantage Middenlaan 62, Amsterdam, North Holland 1018 DH, NL · 35 Luke Street, London, England EC2A 4LH, GB · 67 Franklin Roosevelt Ave, Limassol, 3011, CY
