New York, New York, United States · On-site
$25/hr–$28/hr
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Clientelling, Luxury Sales, Styling, Relationship Building, KPI Management
Dawsonville, Georgia, United States · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Luxury Sales, Customer Service, Clienteling, Visual Merchandising, POS Systems
New York, New York, United States · On-site
$25/hr–$28/hr
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Clientelling, Luxury Sales, Styling, Relationship Building, KPI Management
Milan, Lombardy, Italy · On-site
INTRODUCTION Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, …
Skills: Trim Development, Vendor Management, Sourcing, PLM Systems, Microsoft Excel
Milan, Lombardy, Italy · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Trim Development, Vendor Management, Sourcing, PLM Systems, Microsoft Excel
Tulalip Bay, Washington, United States · On-site
$19/hr–$19/hr
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Luxury Sales, Customer Service, Clienteling, Interpersonal Communication, POS Systems
Montreal, Quebec, Canada · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Retail Management, Sales Coaching, Customer Experience, Performance Management, POS Systems
London, England, United Kingdom · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Benefits Management, Vendor Management, Insurance Renewals, Stakeholder Management, Analytical Skills
New, Kentucky, United States · On-site
$70k–$75k/yr
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Leadership, People Management, Operational Excellence, Retail Management, Stockroom Management
London, England, United Kingdom · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Diary Management, Travel Coordination, Administrative Support, Stakeholder Management, Microsoft Office
Las Vegas, Nevada, United States · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Sales Leadership, Performance Coaching, KPI Management, Customer Experience, POS Systems
Leeds, England, United Kingdom · On-site
Reporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end ca…
Skills: French language, English language, Customer service, Clienteling, Case management
Leeds, England, United Kingdom · Hybrid
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Finance Internal Controls, SOX Compliance, Risk and Control Matrices, SAP, Segregation of Duties
Prague, Prague, Czechia · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Luxury Sales, Clientelling, Styling, Relationship Management, Customer Service
Milan, Lombardy, Italy · On-site
Introduction Join Burberry, a brand where creativity opens spaces for innovation and excellence. Since 1856, Burberry has been dedicated to unlocking the power of imagination to push boundaries, foster new possibilities,…
Skills: Retail Management, Team Leadership, Coaching and Mentoring, Sales KPI Management, Customer Experience
Milan, Lombardy, Italy · On-site
Introduction Join Burberry, a brand where creativity opens spaces for innovation and excellence. Since 1856, Burberry has been dedicated to unlocking the power of imagination to push boundaries, foster new possibilities,…
Skills: Retail Management, Team Leadership, Coaching and Mentoring, Sales KPI Management, Conflict Resolution
Milan, Lombardy, Italy · On-site
INTRODUCTION At Burberry, creativity drives innovation and growth. Since our founding in 1856, we've been dedicated to unlocking imagination as a source of inspiration and progress—for our people, our customers, and our …
Skills: Luxury Retail Sales, Clienteling, Relationship Management, Styling Advice, Storytelling
Dubai, Dubai, United Arab Emirates · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Sales, Clientelling, Luxury Service, Styling, Relationship Building
Barcelona, Catalonia, Spain · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Client Relationship Management, Sales Performance, Visual Merchandising, Product Knowledge, Communication Skills
London, England, United Kingdom · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Product Lifecycle Management, Vendor Management, Critical Path Management, Garment Construction, Fabric Construction
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The Client Advisor is responsible for building relationships with new and existing clients to drive commercial success through personalized luxury service. They manage the end-to-end client journey, from initial greeting and styling to after-sales service and store operational maintenance.
Candidates must have a proven track record in sales and clientelling within a luxury retail environment. Strong communication skills, a passion for fashion, and the ability to meet commercial KPIs are essential.
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
SERVICE AND SALES
• Meet and exceed individual and store sales and other commercial KPIs
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
• Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
• Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
• Foster team work and a positive work climate
CLIENT ENGAGEMENT
• Build meaningful relationships with Clients
• Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILE
• A proven track record in delivering sales and exceeding targets
• Previous experience in Clientelling
• A strong interest in fashion, art and culture
• Strong product knowledge and good understanding of store retail operations
• Understanding of competitor products
• Experience in working as part of a team
• Fluent in local language; English proficiency is desirable
• Other language knowledge is desirable
• Demonstrates Confidence, Curiosity, Conviction, and Care
• Enjoys being part of a team
• Energetic, Pro-active and self-motivated
• Detail-oriented and creative with a passion for selling
• Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
• Results driven and commercial mindset
• Flexible, collaborative and adaptable approach to work
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856. Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today. Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us. To discover more about our brand values, visit Burberryplc.com
Offices: Horseferry House, Horseferry Road, London, SW1P 2AW, GB
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856. Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today. Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us. To discover more about our brand values, visit Burberryplc.com
Offices: Horseferry House, Horseferry Road, London, SW1P 2AW, GB
