Indian Trail, North Carolina, United States · On-site
Mid level
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief …
Skills: Team Leadership, Coaching, Clienteling, Luxury Retail, Sales Performance
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Indian Trail, North Carolina, United States · On-site
Mid level
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief …
Skills: Team Leadership, Luxury Retail, Clienteling, Sales Performance Management, Coaching
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Data Analysis, Supply Chain Coordination, SAP, Microsoft Excel, Microsoft Word
Designer, Textiles and Graphics Mixing Textiles, Prints & Graphics design knowledge, with great fashion & luxury awareness, the Designer Textiles and Graphics is responsible for designing prints and visuals at a fast pac…
Designer, Textiles and Graphics Mixing Textiles, Prints & Graphics design knowledge, with great fashion & luxury awareness, the Designer Textiles and Graphics is responsible for designing prints and visuals at a fast pac…
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Web Analytics, CMS, PIM, Fredhopper, Excel
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Account Management, Order Processing, Logistics Coordination, Microsoft Excel, SAP AFS
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
INTRODUCTION Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, …
INTRODUCTION 버버리에서는 창조의 힘이 가능성을 연다고 믿습니다. 우리의 목적은 상상력의 힘을 통해 경계를 넘고 우리 직원들, 고객들, 그리고 커뮤니티를 위한 새로운 가능성을 여는 것입니다. 이는 버버리가 시작된 1856년 이래로 버버리를 이끌어온 핵심 신념이며, 오늘날에도 여전히 우리 회사의 운영 방식에 중심이 되고 있습니다. 우리는 다양한 배경을 가진 창의적인 인재들이 성장할 수…
Skills: Customer Service, Clientelling, Luxury Retail, Relationship Management, Communication Skills
INTRODUCTION 버버리에서는 창조의 힘이 가능성을 연다고 믿습니다. 우리의 목적은 상상력의 힘을 통해 경계를 넘고 우리 직원들, 고객들, 그리고 커뮤니티를 위한 새로운 가능성을 여는 것입니다. 이는 버버리가 시작된 1856년 이래로 버버리를 이끌어온 핵심 신념이며, 오늘날에도 여전히 우리 회사의 운영 방식에 중심이 되고 있습니다. 우리는 다양한 배경을 가진 창의적인 인재들이 성장할 수…
INTRODUCTION Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, …
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Sales, Clientelling, Luxury Service, Styling, Relationship Building
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Production Planning, Procurement, Supply Chain Management, SAP, Microsoft Excel
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Sales, Clientelling, Luxury Service, Styling, Relationship Building
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
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Full-time
Posted 7d ago
~40 hrs/week
Responsibilities
Lead, coach, and develop a team of Client Advisors to deliver outstanding customer experiences and achieve commercial results. Partner with store leadership to drive sales performance, maintain luxury service standards, and foster a strong clientelling culture.
Requirements
Requires previous experience leading a team within a luxury or premium retail environment. Candidates must possess strong communication skills, a passion for client relationship building, and the ability to work effectively in a fast-paced setting.
Full job description
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
We are hiring a Team Manager to lead and inspire a team of three in our Heathrow location. This role plays a key part in creating exceptional customer experiences, developing client relationships and driving commercial performance within a fast-paced luxury retail environment. Working closely with store leadership, you will empower your team to deliver personalised service, cultivate long-term client connections and bring the Burberry brand experience to life. Through coaching, collaboration and operational excellence, you will contribute to the continued success of Burberry and its customers.
Responsibilities
Lead, coach and develop a team of Client Advisors to deliver outstanding customer experiences and commercial results.
Foster a strong clientelling culture, supporting the team to build meaningful and lasting customer relationships.
Drive sales performance by identifying opportunities, monitoring key business indicators and implementing effective action plans.
Ensure the highest standards of luxury service, visual presentation and operational excellence are consistently maintained.
Create an inclusive and engaging team environment that encourages growth, accountability and collaboration.
Partner with store leadership to execute business priorities and support the achievement of strategic objectives.
Personal Profile
Previous experience leading a team within luxury retail, premium retail or a customer-focused environment.
Strong ability to inspire, coach and develop individuals to achieve their potential.
Passion for delivering exceptional customer experiences and building long-term client relationships.
Commercially aware with the ability to balance customer focus and business objectives.
Confident communicator with strong relationship-building and stakeholder management skills.
Adaptable, organised and comfortable working in a dynamic, fast-paced environment.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856.
Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today.
Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.
To discover more about our brand values, visit Burberryplc.com
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856.
Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today.
Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.
To discover more about our brand values, visit Burberryplc.com