Garden City, New York, United States · On-site
$26/hr–$27/hr
Purpose As a Service Lead you will play a pivotal role in delivering the iconic Burberry experience. Your mission is to lead and inspire a dynamic sales team, ensuring every client interaction reflects our brand values o…
Skills: Team Leadership, Sales Coaching, Clientelling, Retail Operations, KPI Management
New York, New York, United States · On-site
$25/hr–$28/hr
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Clientelling, Luxury Sales, Styling, Relationship Building, KPI Management
Cabazon, California, United States · On-site
$19/hr–$20/hr
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Luxury Sales, Clienteling, Customer Service, Visual Merchandising, POS Systems
Los Ángeles, Biobio Region, Chile · On-site
$19/hr–$20/hr
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Luxury Sales, Clienteling, Customer Service, Visual Merchandising, POS Systems
Vancouver, British Columbia, Canada · On-site
$24/hr–$26/hr
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific …
Skills: Floor Supervision, Performance Coaching, KPI Management, Customer Experience, Retail Sales
Los Ángeles, Biobio Region, Chile · On-site
$27/hr–$29/hr
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Floor Supervision, Performance Coaching, KPI Management, Customer Experience, Retail Sales
Los Ángeles, Biobio Region, Chile · On-site
$20/hr–$22/hr
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Inventory Control, Stock Management, Quality Control, Microsoft Office, SAP
Los Ángeles, Biobio Region, Chile · On-site
$28/hr–$30/hr
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Retail Management, Luxury Sales, Team Leadership, Visual Merchandising, Customer Relationship Management
Los Ángeles, Biobio Region, Chile · On-site
$19/hr–$20/hr
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Luxury Sales, Clienteling, Customer Service, Visual Merchandising, POS Systems
Sydney, New South Wales, Australia · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Clientelling, Luxury Sales, Styling, Relationship Building, KPI Management
London, England, United Kingdom · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Databricks, Unity Catalog, Delta Lake, Apache Spark, Cloud-Native Architecture
Busan, South Korea · On-site
INTRODUCTION Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, …
Skills: Luxury Sales, Customer Relationship Management, Visual Merchandising, Client Development, Interpersonal Communication
Tokyo, Japan · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Public Relations, Showroom Management, Editorial Outreach, Press Release Writing, Stylist Relations
London, England, United Kingdom · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Technology Business Management, IT Financial Management, Commercial Governance, Vendor Management, Budgeting
London, England, United Kingdom · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Technology Transformation, Change Management, Strategic Planning, Stakeholder Management, IT Operating Models
Bangkok, Thailand · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Clientelling, Luxury Sales, Styling, Relationship Management, KPI Management
London, England, United Kingdom · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Board Platform, Retail Planning, Merchandising, Agile Methodology, Scrum
Roermond, Limburg, Netherlands · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Inventory Control, Stock Management, Quality Control, Administrative Support, Communication Skills
Serravalle Scrivia, Piedmont, Italy · On-site
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: People Management, Luxury Retail, Performance Coaching, Commercial Strategy, Customer Experience
Village of Woodbury, New York, United States · On-site
$19/hr–$20/hr
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the…
Skills: Luxury Sales, Clienteling, Customer Service, Visual Merchandising, POS Systems
Garden City, New York, United States • On-site
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Lead and inspire a sales team to deliver an exceptional luxury client experience while overseeing daily floor operations. Drive store performance by coaching associates in real-time to achieve sales goals and KPIs.
Requires a minimum of 2 years of experience in a client-centric role with a proven track record of exceeding sales targets. Must possess strong communication skills and a passion for fashion, art, and culture.
Purpose
As a Service Lead you will play a pivotal role in delivering the iconic Burberry experience. Your mission is to lead and inspire a dynamic sales team, ensuring every client interaction reflects our brand values of creativity, heritage, and exceptional service. You will oversee daily floor operations, coach in real time, and drive performance to achieve sales goals and KPIs. By fostering a culture of collaboration and excellence, you will empower your team to create memorable experiences that build lasting client relationships and elevate store performance.
Responsibilities
Champion a culture of excellence by leading, mentoring, and energizing sales associates to consistently deliver unforgettable, high-value experiences on the selling floor. Be the guardian of quality, ensuring every client interaction is exceptional and memorable.
Collaborate closely with associates to sharpen selling techniques, boost confidence, and drive conversion—achieving and exceeding sales goals and KPIs.
Lead a passionate, customer-centric team that embodies the spirit of service. Provide real-time coaching and constructive feedback to ensure every client receives the full Burberry Experience, aligned with brand values and strategy.
Orchestrate seamless customer flow, setting the rhythm and standard for outstanding service. Ensure no client is ever left unattended and every moment in-store is impactful.
Foster strong partnerships across the floor—connecting sales associates, specialists, stock teams, and operations to create a unified, high-performing environment.
Deliver “in-the-moment” coaching after every transaction, celebrating wins and identifying growth opportunities. Ensure follow-through on actions that elevate performance.
Cultivate and retain top talent by recognizing achievements and driving development through monthly growth plans and annual reviews.
Lead by example—step into client interactions when needed to personally deliver the Burberry Experience.
Partner with leadership to own and champion Burberry Experience training. Use daily huddles and weekly meetings to reinforce key principles through role-play, tips, and open dialogue.
Collaborate with store management to set clear goals and deliver impactful performance feedback through structured development plans.
Resolve complex customer concerns with empathy and professionalism, escalating when necessary to ensure resolution.
In the absence of store management, take ownership of key operational tasks including post-void transactions, promotional authorizations, and employee sales.
Drive the digital experience in-store, leveraging technology to maintain seamless communication and service when face-to-face isn’t possible.
Maintain a strong grasp of business performance and proactively share insights and ideas to elevate results.
Uphold and enforce company policies and procedures with consistency and integrity.
Support store opening and closing procedures, ensuring security and operational excellence.
Embrace additional responsibilities with agility and a solutions-focused mindset.
Measures of success
Monthly Burberry Experience evaluation score
Managing performance improvement and development of associates
Improvement in every KPI within the retail scorecard
KNOWLEDGE AND EXPERIENCE
Core Attributes
Strive for excellence in performance and client interactions.
Show genuine passion for the brand and products.
Be authentic and bring your individuality to work.
Demonstrate creativity in selling through personalised, innovative approaches.
Maintain strong product knowledge and stay engaged in training.
Experience & Skills
Proven track record in exceeding sales targets.
Experience in clientelling and building personalised client relationships.
Strong understanding of retail operations and competitor products.
Excellent oral and written communication with a friendly, authentic tone.
Ability to thrive in a fast-paced, team-oriented environment.
Requirements
Minimum 2 years in a client-centric role.
Fluent in the local language; English proficiency desirable.
Additional language skills are a plus.
Interest in fashion, art, and culture.
VALUES
Open & Caring: Act with inclusivity and integrity, with an open mindset to encourage diverse perspectives, courage and authenticity while ensuring all voices are heard
Creatively Driven: Bringing passion, drive and excellence in all aspects of your work, committing to our mission of driving better outcomes for Burberry, our clients and our communities.
Forward Thinking: Striving for constant improvement, taking risks to challenge the status quo with accountability for all actions and outcomes
Proud of our Heritage: Thinking, acting and behaving in service for our purpose to continue Thomas Burberry’s legacy with an understanding of who we are, where we come from and where we are going
Expected base salary for the role will generally be between $26.50 and $27.50 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856. Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today. Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us. To discover more about our brand values, visit Burberryplc.com
Offices: Horseferry House, Horseferry Road, London, SW1P 2AW, GB
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856. Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today. Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us. To discover more about our brand values, visit Burberryplc.com
Offices: Horseferry House, Horseferry Road, London, SW1P 2AW, GB
