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Full-time
25 Days Holiday, Option To Buy Or Sell Holiday, Bupa Health Insurance, Long Service Rewards, Interest-free Annual Travel Loan, Wagestream Early Wage Access
Posted 53d ago
~40 hrs/week
Responsibilities
Responsible for supporting the clinic's reception function by managing patient check-ins, appointments, and incoming calls. Handles administrative tasks including documentation, payment processing, and supporting clinical staff.
Requirements
Requires essential experience in a high-level face-to-face customer service environment and a proactive work ethic. Candidates must possess strong communication skills and be comfortable using IT systems for administrative tasks.
Full job description
Job Description:
Receptionist / Administrator
Location: Raynes Park Health Centre, 1 Lambton Rd, London SW20 0LW
Contract Type: Permanent - Full Time
Hours: 40 hours per week, working shifts between the hours of 8.00am and 8.00pm covering 5 days per week Monday to Saturday
Salary: £12.85 per hour
We make health happen
The Dermatology Partnership is a growing group of private clinics, who are trusted experts in dermatology and are now part of Bupa Health Services. We transform peoples’ lives by providing outstanding dermatology care. We do this by placing patients at the heart of everything we do, striving to be the best at what we do and believe that our patients’ trust is earned through the delivery of clinical services to the highest standard.
As Receptionist / Administrator, you are responsible for supporting the overall Reception function within the Clinic. You will ensure that patients receive a friendly, efficient and professional service. You are a crucial part of the team looking after the day-to-day running of the clinic.
Role Responsibilities:
Check in patients, manage appointments (bookings, follow-ups, cancellations), and ensure a smooth patient journey.
Answer incoming telephone calls promptly and professionally, directing queries appropriately and providing accurate information to patients, consultants, and internal teams.
Post letters, handle documentation, audit trails, and consultant referral/charge sheets accurately.
Assist with doctors’ and nurses’ administrative needs and responding to queries.
Understand self-funding/insured patient processes, take payments/deposits, process refunds, and liaise with the bookings team.
Follow Standard Operating Procedures for all tasks, including internal referrals, patient documentation, and end-of-day responsibilities.
Key Skills / Qualifications needed for this role:
Experience of working in a high-level customer face to face customer service environment is essential
A strong work ethic with a proactive and dependable approach
Genuine passion for delivering exceptional patient care and service
Excellent communication skills, both verbal and written
A collaborative team player who contributes positively to the environment
Strong organisational skills with attention to detail
Comfortable using IT systems and handling administrative tasks
A friendly, welcoming manner with a focus on creating a positive patient experience
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
Interest- free annual travel Loan to enable the purchase of public transport annual season tickets
Wagestream - Have early access up to 40% of your earned wages within minutes
Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Welcome to Bupa Global.
As a leading international private healthcare company for individuals and businesses, we offer an extensive and inclusive range of benefits across our premium health plans, to support you at every stage of life.
Our plans provide access to healthcare which focuses on a holistic approach to staying well, as well as being there when you need us most. Plus, our health plans travel with you, providing the same level of cover whether you’re at home or abroad.
Our customers are at the heart of what we do. With no shareholders, we reinvest profit back into our business so we can continuously improve the healthcare services and innovative digital health solutions we offer to our customers.
Visit bupaglobal.com to learn more.
Offices: Trafalgar Place, Brighton, England BN1 4FY, GB
International Private Health InsuranceHealth CareInsuranceHealth Insurance
Welcome to Bupa Global.
As a leading international private healthcare company for individuals and businesses, we offer an extensive and inclusive range of benefits across our premium health plans, to support you at every stage of life.
Our plans provide access to healthcare which focuses on a holistic approach to staying well, as well as being there when you need us most. Plus, our health plans travel with you, providing the same level of cover whether you’re at home or abroad.
Our customers are at the heart of what we do. With no shareholders, we reinvest profit back into our business so we can continuously improve the healthcare services and innovative digital health solutions we offer to our customers.
Visit bupaglobal.com to learn more.
Offices: Trafalgar Place, Brighton, England BN1 4FY, GB
International Private Health InsuranceHealth CareInsuranceHealth Insurance