Cairo, Cairo, Egypt · Hybrid
Job Description: New Business Specialist (BEI) Bupa Egypt, District 5 Campus, Building B07, Ain Sokhna Road, Egypt, New Cairo 11361 Full Time - Fixed Term (Rolling Contract) 40 hours per week Local Egypt Bonus Scheme Hyb…
Skills: Customer service, Enrolment, Case management, Insurance, Financial services
Cirencester, England, United Kingdom · On-site
$13/hr–$14/hr
Job Description: Lifestyle & Wellness Co-ordinator - Part Time Elm Grove Care Home, Somerford Rd, Cirencester GL7 1TX CQC rating: Good Carehome.co.uk rating: 9.8/10 Salary: £13.10 - £14.10 per hour depending on experienc…
Skills: Creative Thinking, Budget Management, Paperwork Maintenance, Priority Management, Caregiving
Tadworth, England, United Kingdom · On-site
$13/hr–$14/hr
Job Description: Care Assistant - Nights Tadworth Grove Care Home, The Avenue, Epsom, Tadworth, KT20 5AT CQC rating: GOOD Carehome.co.uk rating: 9.9/10 Salary: £13.30 - £14.30 per hour depending on experience Contract: P…
Skills: Personal care, Communication skills, Interpersonal skills, Teamwork, Documentation
London Borough of Hounslow, England, United Kingdom · On-site
Job Description: Patient Dining Manager Cromwell Hospital, London Full Time | Permanent (40 hours per week) Salary: £40,000 per annum We Make Health Happen At Cromwell Hospital, we are committed to delivering world-class…
Skills: Hospitality leadership, Patient dining management, Food safety, Team management, Customer service
Cairo, Cairo, Egypt · Hybrid
Job Description: Corporate Account Analyst Cairo, Egypt Hybrid Fixed term, Full Time (40 hours per week) role We make health happen: To provide efficient and effective support to the Client Management team and strategic …
Skills: Data analytics, Numerical skills, Analytical skills, Client management, Reporting
Portishead, England, United Kingdom · On-site
$18/hr–$21/hr
Job Description: Registered Nurse - Bank Norewood Lodge Bupa Care Home - 72 Nore Rd, Portishead, Bristol BS20 8DU CQC rating: Good Carehome.co.uk rating: 9.3 / 10 Salary: £18.41 - £21.48 per hour depending on experience …
Skills: Clinical care, Medication administration, Care planning, Clinical guidance, Critical thinking
Altrincham, England, United Kingdom · On-site
$13/hr–$14/hr
Job Description: Care Assistant Woodend Care Home, Bradgate Road, Altrincham WA14 4QU CQC rating: Good Carehome.co.uk rating: 9.7 Salary: £13.30 - £14.30 per hour depending on experience Permanent contract We make health…
Skills: Personal care, Communication skills, Interpersonal skills, Teamwork, Documentation
London, England, United Kingdom · On-site
Job Description: Patient Billing Administrator King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA Permanent (37.5hrs) On-Site Up To £32,000pa + Fantastic Benefits How you’ll help us make health …
Skills: Medical billing, Claims submission, Coding, Reimbursement, Billing systems
Weybridge, England, United Kingdom · On-site
Job Description: Lifestyle & Wellness Co-ordinator Location: Sutton Lodge Care Home, 87 Oatlands Drive, Weybridge, KT13 9LN CQC Rating : Good Salary: From £13.30 per hour depending on experience Contract: 22.5 hours per …
Skills: Creative thinking, Budget management, Paperwork maintenance, Activity planning, Event organization
Weybridge, England, United Kingdom · On-site
Job Description: Job Title: Senior Lifestyle & Wellness Co-ordinator Location: Sutton Lodge Care Home, 87 Oatlands Drive, Weybridge, KT13 9LN CQC Rating : Good Salary: From £13.40 per hour depending on experience Contrac…
Skills: Creative Thinking, Budget Management, Paperwork Maintenance, Priority Management, Caregiving
Claygate, England, United Kingdom · On-site
$13/hr–$14/hr
Job Description: Senior Housekeeper Wingham Court Care Home, Oaken Lane, Claygate, Esher KT10 0RQ CQC rating: GOOD Carehome.co.uk rating: 9.8/10 Salary: £13.40 - £14.40 per hour depending on experience Hours : 40 hours p…
Skills: Housekeeping, Team Leadership, Staff Supervision, Rota Management, Communication Skills
Staines-upon-Thames, England, United Kingdom · Hybrid
Job Description: Job Title Risk & Governance Inspector Contract: Hybrid – Onsite 2-3 days per week & WFH Type: 12 Month FTC (Maternity Cover). Full Time 37.5 hours per week. Monday - Friday Location: South Salary range: …
Skills: Regulatory compliance, Governance reviews, CQC framework, CIW framework, Quality assurance
Cairo, Cairo, Egypt · Hybrid
Job Description: Role: Senior Marketing Manager - BEI Location: Egypt, Cairo (Hybrid working) Full time 40 Hours Bupa Egypt Insurance is a leading health insurer offering a range of premium health plans designed to meet …
Skills: Brand marketing, Integrated campaigns, Budget management, Media planning, Strategic planning
London, England, United Kingdom · On-site
Job Description: Radiographer (Bank) King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA Monday – Sunday £29.79ph Bank Rate Due to continued growth and development within the Imaging service, we’…
Skills: Radiography, CT, MRI, General X-ray, Fluoroscopy
Fleet, England, United Kingdom · On-site
$13/hr–$14/hr
Job Description: Bupa Freelands Croft Care Home - Redfields Lane, Church Crookham, Fleet GU52 0RB CQC rating: Good Carehome.co.uk rating: 9.6 Salary: £13.10 - £14.10 per hour depending on experience Permanent contract - …
Skills: Creative thinking, Budget management, Paperwork maintenance, Event planning, Activity coordination
Salford, England, United Kingdom · Hybrid
$26k–$29k/yr
Job Description: People Services Advisor - Fixed Term Bupa Place, Manchester M50 3SP Hybrid – office min 1 day per week Fixed Term Contract -12 months Full time 37.5 hours per week Salary £26400 - £28,500 depending on ex…
Skills: HR Support, Case Management, Workday, ServiceNow, Customer Service
London, England, United Kingdom · Hybrid
Job Description: Patient Advisor King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA Permanent (37.5hrs) On Site (Hybrid Available After Probation) Circa. £30,930pa + Fantastic Benefits How you’l…
Skills: Customer service, Sales, Healthcare experience, Telephony, Empathetic communication
Chipping Barnet, England, United Kingdom · On-site
$13/hr–$14/hr
Job Description: Job Description Housekeeping Assistant - Part-time Hadley Lawns Care Home, Kitts End Rd, Barnet EN5 4QE CQC rating: Good Carehome.co.uk rating: 9.5/10 Salary: £13.10 - £14.10 per hour depending on experi…
Skills: Cleaning, Multitasking, Organization, Time Management, Attention To Detail
Stratford-upon-Avon, England, United Kingdom · On-site
Job Description: General Practitioner Boots Stratford-upon-Avon Bupa Health Centre, CV37 0HZ Permanent, Part time hours Competitive Salary and Fantastic Benefits Minimum 4x sessions per week We make health happen. As an …
Skills: Primary care consultations, Clinical decision-making, Basic Life Support, Adult and Children Safeguarding, Time management
London, England, United Kingdom · Hybrid
$85k/yr
Job Description: Senior Software Engineer Salary: Up to £85K (dependant on location and experience) Location status: Hybrid Working Location: Angel Court, London or Bupa Place, Manchester Role Type: Permanent Shift patte…
Skills: Microsoft Power Platform, Power Apps, Power Automate, Power Pages, SharePoint Online
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The role involves managing the end-to-end onboarding process for new customers, brokers, and groups by resolving enrolment queries and maintaining accurate records. You will act as a subject matter expert to ensure high-quality service delivery while adhering to regulatory and underwriting standards.
Candidates should have a graduate-level education, preferably with a medical background and experience in financial services or healthcare. Proficiency in insurance regulations, strong communication skills, and experience with automation tools like Python or RPA are highly desirable.
Job Description:
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Ensure a seamless onboarding experience for our customers, brokers and group secretaries by swiftly and accurately carrying out comprehensive enrolment services for BUPA Egypt for all new members /groups and individual.
Customer contact will be across all communication channels – phone, email.
This is a diverse and skilled customer facing role where you will be responsible for resolving all enrolment queries to the customer’s (including brokers and group secretaries) complete satisfaction without the need to refer the customer on.
Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance, and regulation.
You will be an enrolment subject matter expert, putting the customer at the centre of everything you do and using your enrolment knowledge to put forward ideas for the continuous improvement of the customer onboarding experience.
The role holder will take end to end ownership for the resolution of all customer and internal Bupa Egypt enrolment
enquiries. Case manage all queries through to resolution.
The role holder will accurately maintain and update customer records on the customer management system. Ensure that
records are accurately updated whenever a customer makes contact.
The role holder will obtain all missing information for forms that come into the team directly from the customer/broker/group by telephone/email.
The role holder will be an expert in inputting member/group details into the operating system accurately within agreed quality levels and service level agreements.
The role holder will be an expert in processing new groups and individuals from the initial referral from the Sales Department in accordance with our Service Standards and customer expectations.
To be an expert in all business rules and underwriting rules.
The role holder will liaise closely with other departments and use sources of reference held in Bupa Egypt and other areas
To ensure that queries are answered correctly and in full providing the customer with the best possible customer service.
The role holder will be expected to comply with all regulatory and governance requirements including FRA.
The role holder will be an expert in identifying gaps & flagging any potential risks in line with our risk management framework to ensure appropriate & regular mitigation is in place.
The role holder will be working within the agreed service levels, turnaround times and quality
Graduate level with a medical background is desirable
Knowledge of insurance and work experience within teams in Financial Services organisation or in a health care sector is
desirable
Knowledge of Python/RPA or any relevant background in automation/onboarding is desirable
Previous Knowledge of FRA rules and requirements in the insurance field is desirable
Good spoken and written English is essential
Multilingual skills would be an advantage
A track record of achieving and exceeding productivity and quality targets in a high performing team environment
Proven experience of building and delivering strong customer servicing within a contact centre setting, coupled with
experience of case managing customer queries thorough to resolution
Good communicator and negotiator with some experience of corporate level negotiation
Track record of ‘treating customers fairly’ and delivering compliant services within a regulatory environment is key.
Resilience and confidence in own and in Bupa’s ability to succeed
Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full timeJob Area:
Call CentreLocations:
Egypt - CairoWelcome to Bupa Global. As a leading international private healthcare company for individuals and businesses, we offer an extensive and inclusive range of benefits across our premium health plans, to support you at every stage of life. Our plans provide access to healthcare which focuses on a holistic approach to staying well, as well as being there when you need us most. Plus, our health plans travel with you, providing the same level of cover whether you’re at home or abroad. Our customers are at the heart of what we do. With no shareholders, we reinvest profit back into our business so we can continuously improve the healthcare services and innovative digital health solutions we offer to our customers. Visit bupaglobal.com to learn more.
Offices: Trafalgar Place, Brighton, England BN1 4FY, GB
Welcome to Bupa Global. As a leading international private healthcare company for individuals and businesses, we offer an extensive and inclusive range of benefits across our premium health plans, to support you at every stage of life. Our plans provide access to healthcare which focuses on a holistic approach to staying well, as well as being there when you need us most. Plus, our health plans travel with you, providing the same level of cover whether you’re at home or abroad. Our customers are at the heart of what we do. With no shareholders, we reinvest profit back into our business so we can continuously improve the healthcare services and innovative digital health solutions we offer to our customers. Visit bupaglobal.com to learn more.
Offices: Trafalgar Place, Brighton, England BN1 4FY, GB
