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Customer Service Representative (3 month contract - September to December)
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Full-time
Inclusive working environment, Professional development opportunities
Posted 6d ago
~40 hrs/week
Responsibilities
The Customer Service Representative will assist customers by educating them on products, processing sales orders, and maintaining accurate order records. They will also collaborate with internal teams including sales, procurement, and warehouse staff to ensure customer needs are met efficiently.
Requirements
Candidates must have 1-2 years of previous customer service experience and strong verbal and written communication skills. Proficiency in Microsoft Office and the ability to work in a fast-paced, high-volume environment are required.
Full job description
The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met.
Responsibilities:
Provide our clients with high level customer service meeting/exceeding their needs.
Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
Support customers on our online ordering eComm system.
Full cycle sales order processing: sales order, credit approval, invoicing and filing.
Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
Respond in an efficient and timely manner to inquiries and requests relating to our various products.
Provide customers with simple quotes.
Maintain current knowledge of all promotions.
Related duties involving customer service contact, via telephone, email, fax or regular mail.
Fill in across divisions and departments in order to provide exceptional service to our customers.
Must be able to work with minimal supervision, while being proficient and working in a team environment.
Requirements:
Minimum 1-2 years previous customer service experience.
Proficient in dealing with escalated customer service situations.
Proficient verbal and written communication skills.
Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
Solid crisis management, problem solving, administrative and organizational skills required.
Consultative selling skills.
Fast learner with initiative and a great work attitude.
Ability to handle high volume calls, and a fast-paced environment.
Strong Computer Skills, including Microsoft Office and Windows based software.
Previous experience with forklift and order picker is an asset
New career… new opportunities! What are YOU waiting for?
Bunzl Canada Inc. (bunzlcanada.ca) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!
Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Bunzl provides the food and retail packaging, cleaning supplies and equipment, safety products and industrial packaging that keeps over 45,000 businesses in Canada running optimally, every day.
With the power of global sourcing, the efficiency of a national network and the advantage of local expertise, we optimize your business through:
• Innovative products and first-to-market technology to increase capability and performance
• Logistical excellence to streamline your business and free up working capital
• Local experts that provide smart solutions to improve quality and efficiency and reduce cost
If you thought you needed to sacrifice the ease and convenience of a local relationship to access the resources and capabilities of a renowned global leader, think again. Bunzl delivers the benefits of global reach and purchasing power, exclusive product innovations and national distribution. We combine that with customized delivery options, cash and carry storefronts, and knowledgeable local people that understand and cater to your unique business needs.
Offices: 3150 Harvester Rd, Burlington, Ontario L7N, CA · Blundell Road, Richmond, British Columbia, CA · 44th Street, Calgary, Alberta, CA · Omands Creek Blvd, Winnipeg, Manitoba, CA · Roderick Ave, Moncton, New Brunswick, CA
Bunzl provides the food and retail packaging, cleaning supplies and equipment, safety products and industrial packaging that keeps over 45,000 businesses in Canada running optimally, every day.
With the power of global sourcing, the efficiency of a national network and the advantage of local expertise, we optimize your business through:
• Innovative products and first-to-market technology to increase capability and performance
• Logistical excellence to streamline your business and free up working capital
• Local experts that provide smart solutions to improve quality and efficiency and reduce cost
If you thought you needed to sacrifice the ease and convenience of a local relationship to access the resources and capabilities of a renowned global leader, think again. Bunzl delivers the benefits of global reach and purchasing power, exclusive product innovations and national distribution. We combine that with customized delivery options, cash and carry storefronts, and knowledgeable local people that understand and cater to your unique business needs.
Offices: 3150 Harvester Rd, Burlington, Ontario L7N, CA · Blundell Road, Richmond, British Columbia, CA · 44th Street, Calgary, Alberta, CA · Omands Creek Blvd, Winnipeg, Manitoba, CA · Roderick Ave, Moncton, New Brunswick, CA