Raleigh, North Carolina, United States · Remote OK
$17/hr–$18/hr
Entry level
About the Recovery Specialist Position We’re seeking a driven and reliable Recovery Specialist to join our team of finance professionals. While working as a Recovery Specialist, your primary responsibility will be reachi…
Skills: Debt Collection, Communication, Negotiation, Problem Solving, Critical Thinking
Raleigh, North Carolina, United States · Remote OK
$17/hr–$18/hr
Mid level
About the Recovery Specialist Position We’re seeking a driven and reliable Recovery Specialist to join our team of finance professionals. While working as a Recovery Specialist, your primary responsibility will be reachi…
Skills: Debt Collection, Communication, Negotiation, Problem Solving, Critical Thinking
Bull City Financial Solutions is seeking a dependable and detail-oriented Part-Time Bookkeeper to support our accounting operations. This position works closely with company leadership and our outside accounting vendor t…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$17/hr–$18/hr
Full-time
high school, bachelor degree
Posted 40d ago
~40 hrs/week
Remote in Raleigh, North Carolina, United States
Responsibilities
The Recovery Specialist is responsible for contacting consumers via phone and mail to resolve outstanding payments and develop repayment plans. They must monitor assigned accounts, process payments, and maintain accurate account status records.
Requirements
Candidates need at least one year of experience in collections and a high school diploma or GED, though a degree is preferred. Proficiency in Microsoft Office and strong knowledge of debt laws like FDCPA and FCRA are required.
Full job description
About the Recovery Specialist Position
We’re seeking a driven and reliable Recovery Specialist to join our team of finance professionals. While working as a Recovery Specialist, your primary responsibility will be reaching out to consumers through phone calls and by mail to resolve missed or outstanding payments. Primary Clients include Healthcare, Public and Private Utilities, Credit Unions, and Government.
To succeed as a Recovery Specialist, you’ll need to be an excellent communicator with the ability to build rapport with clients, working to ensure payments are made in a timely manner. You’ll achieve this by possessing a professional demeanor and having solid knowledge of debt laws.
Collection Specialist Responsibilities
Oversee assigned accounts on a regular basis, monitoring for unresolved debts
Investigate assigned accounts to determine if there’s a long-term issue
Contact consumers and patients with overdue payments to encourage payment, suggesting repayment plans if needed
Develop repayment plans that quickly and efficiently resolve outstanding debt
Respond to inquiries in a timely and professional manner, resolving any billing or collection issues
Process payments and, if applicable, refunds
Regularly update account status records for assigned accounts
Review [daily/monthly] reports on collection progress
Collection Specialist Requirements
[1+] years experience as a Collection Specialist or similar role
High school diploma or GED required
Degree preferred
Excellent knowledge of collection and billing procedures
Strong knowledge of legal regulations regarding debt, including but not limited to FDCPA and FCRA
Proficient with Microsoft Office suite
Must be able to work under pressure and be comfortable with contacting patients/consumers about potentially sensitive issues
Excellent written and verbal communication skills with a knack for negotiating
Superb problem-solving and critical thinking skills
Bull City Financial Solutions (BCFS) is a nationally licensed accounts receivable management firm headquartered in Durham, North Carolina. Founded in 1975, BCFS has spent 50 years helping healthcare providers, government agencies, utilities, and commercial businesses recover past-due balances while protecting their reputation and relationships.
Our Mission:
To empower organizations to improve cash flow, reduce administrative burden, and deliver a respectful consumer experience through ethical, effective receivables solutions.
What Sets Us Apart:
✅ Experience: A half-century of proven results across diverse industries, including Duke Energy and major health systems.
✅ Full Lifecycle Solutions: Early-out billing, insurance follow-up, pre-collection, contingency collections, and legal support tailored to your needs.
✅ Technology & Transparency: Secure, real-time portals for placements, reporting, and performance tracking.
✅ Blueprint Quality Certification: Less than 2% of ARM firms hold this ACA International designation, demonstrating rigorous quality and compliance.
✅ Consumer-Centric Approach: Compassionate, professional outreach to preserve trust and dignity.
✅ Compliance Expertise: Nationwide licensure and mastery of FDCPA, HIPAA, and evolving regulations.
Industries We Serve:
Healthcare: Hospitals, FQHCs, physician practices, EMS
Government: Counties, municipalities, utilities
Utilities: Electric, water, sewer
Commercial: Contracting, construction, professional services
At BCFS, we measure success by both recovery performance and the confidence our clients place in us. Whether you need help managing a large receivables portfolio or occasional past-due accounts, we deliver customized solutions built on trust, transparency, and results.
Connect with Us:
Learn how BCFS can help protect your revenue and your reputation.
Offices: 2609 N. Duke St., #500, Durham, North Carolina 27704, US
A/R Management - HealthcareUtilityFinancialGovernmentEducationHealthcare - ElegibilityClaim Denial ResolutionInsurance BillingBusiness Process OutsourcingExtended Business Office / Early Out
Bull City Financial Solutions (BCFS) is a nationally licensed accounts receivable management firm headquartered in Durham, North Carolina. Founded in 1975, BCFS has spent 50 years helping healthcare providers, government agencies, utilities, and commercial businesses recover past-due balances while protecting their reputation and relationships.
Our Mission:
To empower organizations to improve cash flow, reduce administrative burden, and deliver a respectful consumer experience through ethical, effective receivables solutions.
What Sets Us Apart:
✅ Experience: A half-century of proven results across diverse industries, including Duke Energy and major health systems.
✅ Full Lifecycle Solutions: Early-out billing, insurance follow-up, pre-collection, contingency collections, and legal support tailored to your needs.
✅ Technology & Transparency: Secure, real-time portals for placements, reporting, and performance tracking.
✅ Blueprint Quality Certification: Less than 2% of ARM firms hold this ACA International designation, demonstrating rigorous quality and compliance.
✅ Consumer-Centric Approach: Compassionate, professional outreach to preserve trust and dignity.
✅ Compliance Expertise: Nationwide licensure and mastery of FDCPA, HIPAA, and evolving regulations.
Industries We Serve:
Healthcare: Hospitals, FQHCs, physician practices, EMS
Government: Counties, municipalities, utilities
Utilities: Electric, water, sewer
Commercial: Contracting, construction, professional services
At BCFS, we measure success by both recovery performance and the confidence our clients place in us. Whether you need help managing a large receivables portfolio or occasional past-due accounts, we deliver customized solutions built on trust, transparency, and results.
Connect with Us:
Learn how BCFS can help protect your revenue and your reputation.
Offices: 2609 N. Duke St., #500, Durham, North Carolina 27704, US
A/R Management - HealthcareUtilityFinancialGovernmentEducationHealthcare - ElegibilityClaim Denial ResolutionInsurance BillingBusiness Process OutsourcingExtended Business Office / Early Out