Field Services Representative II Install - Indirect
Raleigh, North Carolina, United States · On-site
Mid level$2.0B raised
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Skills: Customer service, Field service, Building materials, Product inspection, Problem resolution
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Skills: Administrative support, Personnel file management, Payroll processing, Data reporting, Customer service
We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to t…
Drive for BFS, the #1 name in the industry and America’s largest supplier of building materials, value-added components and building services to the professional market. At Builders FirstSource, we value our driver…
Skills: Delivery, Material handling, Safety compliance, Customer service, Logistics
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Drive for BFS, the #1 name in the industry and America’s largest supplier of building materials, value-added components and building services to the professional market. At Builders FirstSource, we value our driver…
Skills: Delivery, Material handling, Safety compliance, Customer service, Forklift operation
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Skills: Customer service, Sales techniques, Mathematical aptitude, Verbal communication, Written communication
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Skills: Production Management, Team Leadership, Process Improvement, Inventory Management, Quality Standards Training
Spenard Builders Supply is Alaska's choice for building materials and home improvements. Statewide, we service the needs of a variety of customers including residential and commercial builders, specialty contractors, gov…
Skills: Customer service, Sales, Product knowledge, Material take offs, Order processing
Drive for BFS, the #1 name in the industry and America’s largest supplier of building materials, value-added components and building services to the professional market. At Builders FirstSource, we value our driver…
Skills: Loading and Securing Cargo, Material Handling, Customer Service, Route Navigation, Vehicle Maintenance
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to t…
We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to t…
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Skills: Administrative Support, Office Operations, Receptionist, Data Entry, Correspondence
Inside Sales Representative I Sales - Inside Sales
Pine Grove Township, Pennsylvania, United States · On-site
Entry level$2.0B raised
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Skills: Customer Service, B2B Sales, Product Estimating, Order Entry, Microsoft Office Suite
Inside Sales Representative II Sales - Inside Sales
Pine Grove Township, Pennsylvania, United States · On-site
Entry level$2.0B raised
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Inside Sales Representative I Sales - Inside Sales
Sharp, South Carolina, United States · On-site
Entry level$2.0B raised
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Skills: Customer Service, Sales Techniques, Material Estimating, Order Entry, Microsoft Office Suite
Field Services Representative II Install - Indirect
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Full-time
high school
Health insurance, Competitive benefits
Posted 11d ago
Apply by Jul 28
~40 hrs/week
Responsibilities
The Field Services Representative investigates and resolves customer complaints regarding building product quality and reliability at construction sites. They also recommend repairs or replacements, negotiate third-party adjustments, and ensure quality adherence.
Requirements
Candidates must have a high school diploma or GED and at least two years of relevant customer service or field service experience. Proficiency in Microsoft Office and ERP systems, along with strong measurement and communication skills, is required.
Full job description
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.
PURPOSE
Addresses component product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service Supervisor on findings.
Recommends replacement or repair of defective components based on customer service guidelines related to efficiency and cost effectiveness; assists less experienced Field Service Reps with resolving more complex issues.
Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
May provide training to less experienced Field Service Reps.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED) and two (2) years customer service/field service experience, or equivalent combination of education and experience. Completion of Truss Technician Training I and II preferred.
COMPETENCIES
Knowledge of company products
Knowledge of company product pricing, discount and estimating formulas and guidelines
Strong attention to detail
Knowledge of basic math and measurement skills
Good communication and interpersonal skills
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
Valid Driver’s License
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Work is performed on both company and customer sites and involves driving to customer locations.
Subject to both typical office environment and outside locations with temperature and weather variations.
May involve walking on uneven ground of a potential customer construction site.
At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.
At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: [email protected]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.
Related keywords
Building materialsField serviceCustomer serviceConstructionQuality controlTruss technicianERPMicrosoft OfficeSafetyProduct reliabilitySite inspectionComponent installationInventory managementTechnical support
Offices: 6031 Connection Dr, Suite 400, Irving, TX 75039, US · 7595 Technology Way, Suite 500, Denver, Colorado 80237, US · 4800 Falls of Neuse Rd, Suite 300, Raleigh, North Carolina 27609, US
Offices: 6031 Connection Dr, Suite 400, Irving, TX 75039, US · 7595 Technology Way, Suite 500, Denver, Colorado 80237, US · 4800 Falls of Neuse Rd, Suite 300, Raleigh, North Carolina 27609, US